Five Certificates of Excellence for Red Funnel

21-03-2018 Red Funnel is celebrating its fifth consecutive Certificate of Excellence from TripAdvisor, the world's largest travel review site.

Since 2010, Red Funnel's customers have posted 1,442 reviews on TripAdvisor with an average rating of 4.5/5. The reviews cover all aspects of Red Funnel's services and are not route specific.

Kevin George, Chairman and CEO said: "I'm pleased that Red Funnel's award-winning customer service is reflected by the positive reviews we receive on TripAdvisor. To be awarded five Certificates of Excellence from 2013 to 2017 is no mean achievement and I would like to pay tribute to and thank our amazing staff for providing such a warm, friendly and professional service which clearly is appreciated by both regular travellers and visitors alike."

Red Funnel's review ratings on TripAdvisor are consistent with those left on other review platforms used by company such as Feefo, Google Plus and Facebook. Red Funnel also has a world-class net promoter score (NPS) of 67%*.

-ENDS-

NOTES TO EDITORS

*NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. For the purposes of calculating a NPS, Passives count toward the total number of respondents, thus decreasing the percentage of detractors and promoters and pushing the net score towards zero.
     

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