Discounted fares for NHS patients
If you’re travelling to NHS medical appointments on the mainland or on the Isle of Wight, you’re eligible for discounted foot passenger rates on Red Funnel. A special return passenger ferry fare of £12.80 per person is available for the patient and a companion. Where the patient is a child, the discounted fare is available for up to two adults travelling with the child. Please note the fare applies to sailings from West Cowes after 08:45, although exceptions may be made for earlier appointments.
Specialist Care
While all of us at Red Funnel are ready to help support our customers along their journey, we are very proud to offer additional assistance via a dedicated support person, our Accessibility Specialist.
This role is in place to offer greater, personalised assistance those customers travelling with physical or hidden disabilities, accessibility needs, or for hospital/medical appointments. Through this more concierge style of support, we aim to offer our customers specialised assistance and peace of mind to ensure a more seamless travel experience. Customers can also enjoy working with a more consistent, single point of contact, who understands their needs.
For assistance, please contact 01983 681263 between 07:00 - 15:00 Monday - Friday, or email: [email protected]
Do you live on the Island and is this your first time travelling to the mainland for hospital treatment?
We know this can feel daunting, so we’re here to help. No matter which ferry service you plan to travel with, feel free to reach out to us and our Customer Services Specialist, Accessibility Support will be happy to answer your questions and signpost some useful information.
Stay in Vehicle crossings
If you need to remain in your vehicle during your sailing, please see support available for Vulnerable Passengers & NHS Patients.
Passenger Assistance & Accessibility
Review our step-by-step guide to making a booking and getting on board.
other organisations and useful contacts
Daisy Chains IW
Daisy Chains provides emotional, financial, and emergency travel support, funds therapies, and purchases aids for children with long-term illnesses, disabilities or for premature babies.
Dentaid - The Dental Charity
Dentaid's mission is to alleviate dental pain and improve oral health for people who lack access to regular dental services.
Wessex Cancer Trust
Wessex Cancer Trust offer practical and emotional support following a cancer diagnosis.
Deaf Action
Deaf Action exists to support the diversity of deaf people, including deaf users of British Sign Language (BSL), and those who are deafened, deafblind or hard of hearing.
Wight MS
The Isle of Wight MS Society support, reduce isolation and improve the lives of those people living with, or affected by MS on the Island.
Paragon
Paragon are a specialist team part of The YOU Trust, focusing on domestic abuse, sexual violence and stalking.
Age UK
Age UK Isle of Wight offers lots of services designed to work directly with an older person, or enable their family, friends, or carers to promote independence and support health and wellbeing.
Help for Veterans
The Isle of Wight Armed Forces & Veterans Breakfast Club (AFVBC)
Aspire Ryde - 01983 716020
The Netley Armed Forces & Veterans Breakfast Club (AFVBC)
[email protected]
IOW Council Carer Support
Follow the link to request a carers passport.