Discounted fares for NHS patients
If you’re travelling to NHS medical appointments on the mainland or on the Isle of Wight, you’re eligible for discounted foot passenger rates on Red Funnel. A special return passenger ferry fare of £12.80 per person is available for the patient and a companion. Where the patient is a child, the discounted fare is available for up to two adults travelling with the child. Please note the fare applies to sailings from West Cowes after 08:45, although exceptions may be made for earlier appointments.
Specialist Care
While all of us at Red Funnel are ready to help support our customers along their journey, we are very proud to offer additional assistance via a dedicated support person, our Accessibility Specialist.
This role is in place to offer greater, personalised assistance those customers travelling with physical or hidden disabilities, accessibility needs, or for hospital/medical appointments. Through this more concierge style of support, we aim to offer our customers specialised assistance and peace of mind to ensure a more seamless travel experience. Customers can also enjoy working with a more consistent, single point of contact, who understands their needs.
For assistance, please contact 01983 681263 between 07:00 - 15:00 Monday - Friday, or email: [email protected]
Do you live on the Island and is this your first time travelling to the mainland for hospital treatment?
We know this can feel daunting, so we’re here to help. No matter which ferry service you plan to travel with, feel free to reach out to us and our Customer Services Specialist, Accessibility Support will be happy to answer your questions and signpost some useful information.
Stay in Vehicle crossings
If you need to remain in your vehicle during your sailing, please see support available for Vulnerable Passengers & NHS Patients.
Passenger Assistance & Accessibility
Review our step-by-step guide to making a booking and getting on board.