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Two people hiking a coastal trail

Customer Information & Support

Welcome aboard Red Funnel! Make yourself comfortable. In under an hour with a vehicle, or 30 minutes if you’re a foot passenger, you can be enjoying a holiday in a beautiful part of the country. Onboard, enjoy facilities like our premium Signature Lounge, pet-friendly lounge, licensed bar, café, and retail shop, plus outdoor sun decks to take in the fresh air.

In addition to ferry travel, we offer great holiday and accommodation deals and packages, discounted attraction and event tickets, and special savings for the perfect trip to the island. We look forward to sharing our award-winning customer service experience with you and hope to make your journey even better than you’d imagined. 

Book Travel

Book ferry passage (with or without a vehicle), check out upcoming events, purchase attraction tickets, and see holidays and packages for your Isle of Wight escape. 

Contact Us

If you have questions, comments, or concerns, we would love to hear from you. Please reach out to our customer service team and they will be happy to assist you. 

Family on the ferry

FAQ

See frequently-asked questions about ferry travel, making a booking, health and safety, and what to do in the event of weather disruption. 

Captain Ted Funnel - Company Mascot

community support

We aim to foster a culture where our colleagues and customers can work together to support the local communities that we serve, on a continually sustainable basis. Find out about our Charity of the Year, local schemes and initiatives. 

Passenger Assistance & Accessibility

Review our step-by-step guide to making a booking and getting on board. 

Service Disruption/Claims

Find out what to do in the event of a delay, cancellation, or rebooking. 

Port locations & Facilities

Learn more about our Island and mainland locations. 

Disabled persons Rights

A detailed overview of disabled persons rights as a valued Red Funnel customer. 

Healthcare Travel Scheme

A full overview of Red Funnel's Healthcare Travel Scheme.

Accessibility & Sensory Guide

A complete Accessibility & Sensory Guide for onboard and in our terminals.

Disabled Persons Discount

A 25% discount for all eligible customers travelling between the Isle of Wight and Southampton.

Aerial Image of the ferry

Policies & Conditions

Learn about Red Funnel’s on-board policies and conditions. Find information about traveling with pets, what to do with luggage and bicycles on board, and booking conditions to be aware of. 

Specialist Care

While all of us at Red Funnel are ready to help support our customers along their journey, we are very proud to offer additional assistance via a dedicated support person, our Customer Services Specialist, Accessibility Support.

This role is in place to offer greater, personalised assistance those customers travelling with physical or hidden disabilities, accessibility needs, or for hospital/medical appointments. Through this more concierge style of support, we aim to offer our customers specialised assistance and peace of mind to ensure a more seamless travel experience. Customers can also enjoy working with a more consistent, single point of contact, who understands their needs.

For assistance, please contact 01983 681263, or email: [email protected]

Do you live on the Island and is this your first time travelling to the mainland for hospital treatment? 

We know this can feel daunting, so we’re here to help. No matter which ferry service you plan to travel with, feel free to reach out to us and our Customer Services Specialist, Accessibility Support will be happy to answer your questions and signpost some useful information.

Customer Reviews

1 2 3 4 5
friendly and efficient
Tue, May 28 2024
1 2 3 4 5
Staff helpful, vessels and terminals always clean and well presented. Loading and unloading well managed.
Tue, May 28 2024
1 2 3 4 5
Excellent, all ran to time and were able to board the prior ferry to the one that we booked.
Mon, May 27 2024