Skip to main content
Two people hiking a coastal trail

Customer Information & Support

Welcome aboard Red Funnel! Make yourself comfortable. In under an hour with a vehicle, or 30 minutes if you’re a foot passenger, you can be enjoying a holiday in a beautiful part of the country. Onboard, enjoy facilities like our premium Signature Lounge, pet-friendly lounge, licensed bar, café, and retail shop, plus outdoor sun decks to take in the fresh air.

In addition to ferry travel, we offer great holiday and accommodation deals and packages, discounted attraction and event tickets, and special savings for the perfect trip to the island. We look forward to sharing our award-winning customer service experience with you and hope to make your journey even better than you’d imagined. 

Book Travel

Book ferry passage (with or without a vehicle), check out upcoming events, purchase attraction tickets, and see holidays and packages for your Isle of Wight escape. 

Contact Us

If you have questions, comments, or concerns, we would love to hear from you. Please reach out to our customer service team and they will be happy to assist you. 

Family on the ferry


See frequently-asked questions about ferry travel, making a booking, health and safety, and what to do in the event of weather disruption. 

Disabled Persons Rights

Learn more about accessible travel with Red Funnel. 

Passenger Assistance

Review our step-by-step guide to making a booking and getting on board. 

Service Disruption/Claims

Find out what to do in the event of a delay, cancellation, or rebooking. 

Aerial Image of the ferry

Policies & Conditions

Learn about Red Funnel’s on-board policies and conditions. Find information about traveling with pets, what to do with luggage and bicycles on board, and booking conditions to be aware of. 

Customer Reviews

1 2 3 4 5
Because I do have good service and had some very good customer service experience.
I only feel they need look after island regular travels better especially when issues on…
Sat, Dec 9 2023
1 2 3 4 5
Couldn't fault the service and good to see Dancing Jim when exiting at Southampton!
Fri, Dec 8 2023
1 2 3 4 5
Clean and comfortable ferry. Efficient boarding and leaving the ferry. Helpful staff both at th3 booking office and on board.
Fri, Dec 8 2023