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West cowes

Policies and Conditions

Before booking with us, please take a moment to review our travel policies outlining conditions for carriage, luggage and oversized items, holiday bookings, and more. We strive to share this information in a clear manner that makes trip planning easy, but if you have any further questions please refer to our  FAQ page or contact us for clarification. 

Review conditions of carriage and terms and conditions for our various ticket types and upgrades.

Conditions of Carriage

Red Funnel’s vehicle ferries permit smoking only in designated outdoor areas. Smoking is prohibited on our Red Jet passenger ferries. 

Smoking Policy

Learn about bringing luggage, pets, and bicycles and other oversized items onboard. 

Luggage, Pets & Bicycles

Review our detailed Holiday Booking Conditions when planning your holiday. 

Holiday Booking Conditions

See details of Red Funnel’s flexible payment plan options. 

Payment Plan Conditions

Attraction tickets are valid for a single admission, unless otherwise advertised by the attraction and are non-refundable.

Attraction Terms & Conditions


See the most commonly asked questions about booking a crossing with Red Funnel and enjoying the onboard experience. 


If you require assistance during your crossing or with making a booking, please review our passenger assistance section. 

Service Disruption & Claims

Learn about what to do in the event of a service interruption or delay. 

Contact Us

Reach out to the Red Funnel team with any questions, concerns, or feedback about your experience.