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Ferry coming into Cowes

Contact Us

Get in touch with the Red Funnel team.

To find answers to our frequently asked questions, please refer to our FAQ page. If you have a general booking enquiry, or would like to find out more about our services, please get in touch using the methods below.

By Phone

Contact Centre: 023 8001 9192

Opening Hours: Mon-Fri 08:00-19:00 
Weekends and Bank Holidays 08:00-18:00

By Email

Bookings & General Enquiries: [email protected]
Customer Service Enquiries: [email protected]
Red Funnel Holidays: [email protected]

When contacting us via email, please include any relevant information, such as your booking number (if you have one) and main contact details.

By Mail


Head Office Address: 

Red Funnel Ferries, 12 Bugle Street, Southampton, SO14 2JY

Freight Enquiries

Red Funnel Freight Department, Suite E (North), First Floor, The Columbine, Venture Quays, East Cowes, Isle of Wight PO32 6EZ. Freight opening hours: Monday to Friday 0730 – 1730, Saturday 0600 – 1400, Sunday 0800 – 1600, Bank Holidays 0800 – 1500 and Easter Sunday 0800-1500

Specialist Care

While all of us at Red Funnel are ready to help support our customers along their journey, we are very proud to offer additional assistance via a dedicated support person, our Customer Services Specialist, Accessibility Support.

This role is in place to offer greater, personalised assistance those customers travelling with physical or hidden disabilities, accessibility needs, or for hospital/medical appointments. Through this more concierge style of support, we aim to offer our customers specialised assistance and peace of mind to ensure a more seamless travel experience. Customers can also enjoy working with a more consistent, single point of contact, who understands their needs.

For assistance, please contact 01983 681263, or email: [email protected]

Do you live on the Island and is this your first time travelling to the mainland for hospital treatment? 

We know this can feel daunting, so we’re here to help. No matter which ferry service you plan to travel with, feel free to reach out to us and our Customer Services Specialist, Accessibility Support will be happy to answer your questions and signpost some useful information.

Travel Trade and Isle of Wight Trade Enquiries

Sales opening hours: Mon-Fri 09:00-17:00

To add your accommodation establishment to Red Funnel Holidays:

To add your attraction to our ticketing programme:

For marketing partnerships or website content:

To advertise with Red Funnel: