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FAQ: How to amend a booking

Plans change. Here’s what to do.

If your travel plans change for any reason, and you need to make changes to an existing booking, you have the option to amend it online.

FAQs
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Amend a booking

If you used or registered a Red Funnel account when placing your booking, you can use it to make online amendments.

To amend your booking simply log on to your customer portal and select the booking you wish to make changes to.

Please note: where applicable, all amends may be subject to amendment fees, and any fare differences will be charged.

Guest Checkout bookings, made outside of a Red Funnel account, cannot currently make online amendments – these will need to be made by our Contact Centre team. Use the form at the foot of this page to submit a request for Guest Checkout booking amends.

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Cancel a booking

To cancel a booking please complete the form below or contact us. Cancellations are subject to our standard T&Cs, including a cancellation fee of 50% of the original fare for Saver Ticket bookings. 

For any amendments or cancellations to Red Funnel Holidays bookings (accommodation only or with ferry) please contact the Holidays Team direct on [email protected]. T&C's apply

Amendment / Cancellation Form

If you booked using Guest Checkout, and your travel dates are 48 hours or more in advance, complete the form below to submit a request for an amendment. If there are fare differences or amendment fees, an agent will contact you directly to arrange payment. Once our team have actioned your request, you’ll receive a new e-ticket via email.

For Guest Checkout bookings whose travel dates are within the next 48 hours, please call us on 02380 019192 and our team will be happy to assist. Phone booking changes are subject to an amendment fee of £5 per leg, and fare differences will be charged if applicable.
 

Customers who used or registered a Red Funnel account when placing their booking have the option to make online amendments to their booking(s).

Log on to your customer portal to start.

*Guest checkout bookings, made outside of a Red Funnel account, cannot currently make online amendments. If this applies to your booking, please call our Contact Centre on 023 8001 9192.

For further information see our Amends FAQs

Customers who used or registered a Red Funnel account when placing their booking have the option to make online amendments to their booking(s).

Log on to your customer portal to start.

*Guest checkout bookings, made outside of a Red Funnel account, cannot currently make online amendments.

Quick/simple edits can be made online free of charge – these include:

  • Lead booking name
  • Contact phone number
  • Contact email address
  • Vehicle Registration

For more complex booking amendments, fees and fare differences may be applicable – these include amendments to:

  • Sailing times
  • Sailing dates
  • Number of passengers
  • Vehicle type
  • Adding Signature Lounge
  • Adding Priority Boarding

Amendment fees are dependent on your original fare/ticket type and will be calculated and displayed in our amends portal.

Bookings made using our Guest checkout facility won’t be able to make online amendments. There are also some requests that will still need to be amended offline, due to their complexity – these include:

  • Changing direction of travel
  • Amending bookings made offline
  • Changing time, date or vehicle type, when outward sailing departs in less than 30 minutes
  • Amending a booking that has already been amended
  • Amending bookings that contain accommodation
  • Changing ticket types for foot passenger bookings
  • Changing sailings from single to return tickets, or vice versa
  • Amending bookings with towed vehicles

In any of these cases, please get in touch with our Contact Centre for support with amends.

Amendment fees and fare differences are still applicable for changes made via our Contact Centre. 

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Accessibility

If you require assistance during your crossing or with making a booking, please review our passenger assistance section. 

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Service Disruption & Claims

Learn about what to do in the event of a service interruption or delay. 

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Contact Us

Reach out to the Red Funnel team with any questions, concerns, or feedback about your experience. 

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