We sincerely apologise if disruption to our service has caused you inconvenience and given you reason to get in touch. 

Due to the busy summer season and recent disruption events, we are currently experiencing a much higher than usual volume of customer queries. We are working hard get back to everyone and will process your request as quickly as possible, though please note that current processing time may take up to 30 business days. 

We appreciate your patience and understanding as we give each customer query the care and consideration it deserves. 

Thank you, Red Funnel Customer Services.