Where can I stay on the Isle of Wight?
The festival has large camping areas (and adjacent car parks) on farmland a short walk from the main arena. The campsites are colour coded and have basic washing facilities, toilets, rubbish bins, a bar, food stalls, a chemist and motorhome/camper van area. Fires, BBQs, glass & candles are prohibited and vehicles are not allowed in the campsite area. Please remember where you pitched your tent to avoid late-night confusion!
There is a wide range of other places to stay from quieter camping/touring parks through to boutique hotels with four star luxury but it is best to book as far ahead as possible. Red Funnel Holidays offer a wide selection - you can call the team on 0844 844 2690.
How long does the ferry take?
The Red Jet to West Cowes takes 23-25 minutes (passengers only). The Passenger Vehicle Ferry service to East Cowes takes a more leisurely 55-60 minutes.
What is a Red Funnel eTicket?
Festival tickets can be purchased with or without ferry travel in the same transaction. If you only purchased festival tickets, the email that you receive is your confirmation. If you also made a ferry booking the confirmation acts as your travel eTicket and must be shown at check-in for each leg of your ferry journey. It will not grant you admission to the festival; festival tickets are posted towards the end of May/early June.
If you wish to amend or cancel your ferry booking please call us on 02380 019192 and quote your booking reference number - charges may apply.
Can I amend my ferry booking?
Yes, please call 02380 019192.
When will I receive my festival tickets?
Festival tickets/wristbands (security coded) are posted by Red Funnel using secure mail to the delivery address you provided as soon as they are received from the Promoter (typically towards the end of May/early June).
As tickets require a signature on delivery please ensure they are sent to an occupied address (e.g. work). If you want to change your ticket delivery address please call us as soon as possible on 02380 019192.
If nobody is at home when the courier attempts delivery you will be left details of how to arrange re-delivery. Although we can accept no liability for lost or mislaid tickets we will do our best to help, please call us on 02380 019192 and quote your booking reference.
If you buy tickets from us after 5 June 2020 you will be able to collect them from Red Funnel's Terminal 1 Ticket Office, Royal Pier Dock Gate 7, Town Quay Road, Southampton SO14 2AQ. If you are an Island resident and purchase tickets you will need to collect your tickets from the East or West Cowes Ticket Offices.
What happens with ferry tickets?
Once booked you will be emailed an eTicket/Payment Confirmation. If travelling at a pre-booked time please present your eTicket at check-in for each leg of your journey.
Customers purchasing foot passengers tickets, shuttle bus or river shuttle tickets will receive them by post at the address provided. If your address has changed please ensure that you tell us by mid-May - you can contact us on 02380 019192.
If I'm travelling with a car, how long before my sailing should I arrive?
To help prevent traffic congestion, vehicles must be pre-booked and drivers are requested to arrive 30 minutes but not more than 60 minutes before their booked sailing time.
Please note: traffic returning via East Cowes on the Monday after the festival will enter a traffic management system which will be in place to manage the flow of vehicles entering the terminal. The above check-in times still apply.
How can I receive travel updates?
If you provided a mobile phone number with your booking then you will receive SMS updates from us. To apply a new number to an existing booking please go to SMS Preferences in My Red Funnel - alternatively you can email email@example.com with your booking reference number or contact us on 02380 019192.
You can also follow our Travel News feed on twitter @RF_Travel_News or view the Service Status on this website.
I'm travelling as a foot passenger, how do I know which sailing I'm booked on?
• If your eticket displays an exact departure time please arrive at the terminal 30-60 minutes prior to your booked sailing and staff will tell you where to wait. If you miss your booked sailing you will join the flexible foot passenger line (see below).
• If you have a flexible foot passenger ticket (i.e. you are not booked on a specific sailing) you will be told where to queue once you arrive. Travel is on a first come first served basis.
What happens if I miss my booked sailing?
Vehicles will be placed in a stand-by lane and shipped as soon as non-booked space becomes available. Foot passengers who arrive late for a booked departure will join those guests with flexible tickets (if you are not sure what time you'll arrive please purchase a flexible ticket).
How do I get to the ferry terminals from Southampton Central station or National Express Coach Station?
Please catch the Quayconnect shuttle bus from outside Southampton Central station. The bus stop is just a 5 minute walk from the National Express Coach station (follow signs to the train station).
If you have purchased a through-ticket to either East or West Cowes please show your ticket to the driver to obtain free travel.
Where can I park in Southampton?
If you would rather leave your car in Southampton and travel as a foot passenger there are number of long stay car parks.
Triangle Car Park
Sited within a stones throw of Red Funnel's Southampton ferry terminals, the car park holds the Safer Parking Scheme Park Mark and has full CCTV coverage. Auto Number Plate Recognition (ANPR) is also in use. It is not possible to pre-book so please pay on arrival at the car park either by credit/debit card, ticket machine or by mobile phone.
Ocean Car Parking
Ocean Cark Park is a 15 minute walk from the ferry terminals. Boasting 776 spaces over six levels, Ocean Car Park is a new multi-story and has been awarded the coveted Safer Parking Scheme ParkMark® honour that recognises that the car park owners, management and the police have worked together to achieve safe, reactive and high standard parking that will be beneficial to the public.
What facilities do you offer?
There's a wide range of hot & cold food and plenty to drink at the ferry ports and onboard. You will also find the usual amenities, free WiFi, TV, live entertainment and plenty of staff on hand to help answer any questions.
What are the festival opening times?
Campsite opens at 12 noon on the Thursday. Main arena opens 2pm on Friday. The festival ends on Sunday night. Campsite closes at 12 noon on Monday.
Can I get a bus to the festival from East or West Cowes?
Festival shuttle buses operate between East & West Cowes ferry terminals and the bus terminal at the festival (adjacent to the campsites). Shuttle bus tickets can be purchased with your festival ticket or with ferry travel from Red Funnel. They can be used to get the festival from either East or West Cowes on Thu, Fri & Sat, returning on Sun or Mon.
> If you are camping, we recommend that you take the ferry service to East Cowes, as the bus journey is quicker.
> If you are not camping it is quicker to take the Red Jet Hi-Speed service to West Cowes and catch the connecting festival shuttle bus. Please ensure you alight from the bus at Newport rather than continue on to the festival terminus, which is quite a walk from the main arena. The main festival entrance is just a short walk from the Newport bus stop.
Is there parking at the festival site?
Yes, you can buy day or weekend parking. Permits are cheaper if purchased in advance with your festival tickets.
How do I get between East and West Cowes?
There is a frequent chain ferry between the two towns which carries cars, small vans, cycles, motorbikes and foot passengers.
What arrangements are in place for the Disabled?
For festival tickets for the Disabled and special access arrangements please call Ticketmaster on 0800 988 4440.
Do I need a permit to stay in a camper/motorhome at the festival?
There is a dedicated area but admission requires a separate permit. Each occupant must purchase an IOW CAMPING ticket to gain admission. They must be purchased at the same time as the permit, if not, you must quote a booking reference in order to buy a permit. Campervan/Motorhome permits are NOT available online and can only be purchased from Ticketmaster. Permits are extremely limited and we also recommend that you book your ferry crossing ASAP to get the best prices and your preferred sailing times.
What do I need to bring?
Sunscreen, sun glasses, wellies & waterproof clothing (just in case!), a hat, your wristband/camper van voucher, money (there will be ATMs on site) and camping equipment.
What should I not bring?
Pets (or any kind of animal), glass containers of any kind, alcohol cannot be brought into the main arena, gazebos, tables, deckchairs, BBQ's, laser pens.
Is there anything special for children?
There is a dedicated Kids Zone and lots of stalls and rides suitable for all the family. Adults accompanying children aged 16 or under are responsible entirely for their safety and welfare and should use their discretion as to which acts they see.
Can I enter and leave the festival during the weekend?
Yes you can. All ticket holders (you must wear your wristband at all times) are allowed to enter and leave the festival site at will. Day ticket holders are not allowed access to the campsites.
How safe is the festival?
The campsite will be lit at night and security staff patrol the area, however, please don't leave anything valuable in your tent or vehicle. Fires, BBQs, glass & candles are prohibited. Cars will be parked away from the campsites in allocated zones. The campsite is for festivalgoers only; it is not open to the general public at any time.
Please do not crowd surf - you may be evicted from the festival. Work out where the nearest emergency exit point is. Always follow the instructions and warnings of security personnel & police. If you are distressed please ask to be taken to the welfare tent, try not to panic. If you feel ill, please ask to be taken to the medical tent.
Lost and found & welfare services will be located in the camp site and the festival arena.
What will there be to eat and drink?
You won't go hungry! Red Funnel offers a wide range of hot and cold food as well as fresh coffee, soft drinks (smoothies/juices etc) beer, wines and spirits on its service to East Cowes.
Once at the festival you will find a huge choice of outlets serving hot dogs, burgers, chips, fish n' chips, baked potatoes, noodles, ice-cream, sweets etc. The bars and stalls will be serving a variety of alcoholic and soft drinks, including cappuccino, latte, tea, smoothies and juices, hot chocolate, fizzy drinks, water, wine & beer. You have to be 18 years old to drink & purchase alcohol, please bring proof of age as you may be asked for this at the bar. Please note, no glass bottles, cans, containers, alcohol or food should be brought into the festival. Only water and non-alcoholic drinks in plastic bottles with unbroken seals up to 500ml are permitted.
What's the policy on drugs?
Illegal drugs don't become legal or acceptable because you are at a festival. The same penalties and risks apply. There are police on site throughout the weekend.