Isle of Wight Festival

The festival has large camping areas (and adjacent car parks) on farmland a short walk from the main arena. The campsites are colour coded and have basic washing facilities, toilets, rubbish bins, a bar, food stalls, a chemist and motorhome/camper van area. Fires, BBQs, glass & candles are prohibited and vehicles are not allowed in the campsite area. Please remember where you pitched your tent to avoid late-night confusion!

There is a wide range of other places to stay from quieter camping/touring parks through to boutique hotels with four star luxury but it is best to book as far ahead as possible. Red Funnel Holidays offer a wide selection - you can call the team on 0844 844 2690.

The Red Jet to West Cowes takes 23-25 minutes (passengers only). The Passenger Vehicle Ferry service to East Cowes takes a more leisurely 55-60 minutes.

Festival tickets can be purchased with or without ferry travel in the same transaction. If you only purchased festival tickets, the email that you receive is your confirmation. If you also made a ferry booking the confirmation acts as your travel eTicket and must be shown at check-in for each leg of your ferry journey. It will not grant you admission to the festival; festival tickets are posted towards the end of May/early June.

If you wish to amend or cancel your ferry booking please call us on 02380 019192 and quote your booking reference number - charges may apply.

Yes, please call 02380 019192.

Festival tickets/wristbands (security coded) are posted by Red Funnel using secure mail to the delivery address you provided as soon as they are received from the Promoter (typically towards the end of May/early June).

As tickets require a signature on delivery please ensure they are sent to an occupied address (e.g. work). If you want to change your ticket delivery address please call us as soon as possible on 02380 019192.

If nobody is at home when the courier attempts delivery you will be left details of how to arrange re-delivery. Although we can accept no liability for lost or mislaid tickets we will do our best to help, please call us on 02380 019192 and quote your booking reference.

If you buy tickets from us after 7 June 2018 you will be able to collect them from Red Funnel's Terminal 1 Ticket Office, Royal Pier Dock Gate 7, Town Quay Road, Southampton SO14 2AQ. If you are an Island resident and purchase tickets you will need to collect your tickets from the East or West Cowes Ticket Offices. 

Once booked you will be emailed an eTicket/Payment Confirmation. If travelling at a pre-booked time please present your eTicket at check-in for each leg of your journey.

Customers purchasing foot passengers tickets, shuttle bus or river shuttle tickets will receive them by post at the address provided. If your address has changed please ensure that you tell us by mid-May - you can contact us on 02380 019192.

To help prevent traffic congestion, vehicles must be pre-booked and drivers are requested to arrive 30 minutes but not more than 60 minutes before their booked sailing time.

Please note: traffic returning via East Cowes on the Monday after the festival will enter a traffic management system which will be in place to manage the flow of vehicles entering the terminal. The above check-in times still apply.

If you provided a mobile phone number with your booking then you will receive SMS updates from us. To apply a new number to an existing booking please go to SMS Preferences in My Red Funnel - alternatively you can email post@redfunnel.co.uk with your booking reference number or contact us on 02380 019192.

You can also follow our Travel News feed on twitter @RF_Travel_News or view the Service Status on this website. 

• If your eticket displays an exact departure time please arrive at the terminal 30-60 minutes prior to your booked sailing and staff will tell you where to wait. If you miss your booked sailing you will join the flexible foot passenger line (see below).

• If you have a flexible foot passenger ticket (i.e. you are not booked on a specific sailing) you will be told where to queue once you arrive. Travel is on a first come first served basis.

Vehicles will be placed in a stand-by lane and shipped as soon as non-booked space becomes available. Foot passengers who arrive late for a booked departure will join those guests with flexible tickets (if you are not sure what time you'll arrive please purchase a flexible ticket).

Please catch the Quayconnect shuttle bus from outside Southampton Central station. The bus stop is just a 5 minute walk from the National Express Coach station (follow signs to the train station).

If you have purchased a through-ticket to either East or West Cowes please show your ticket to the driver to obtain free travel.

If you would rather leave your car in Southampton and travel as a foot passenger there are number oflong stay car parks. 

Triangle Car Park
Sited within a stones throw of Red Funnel's Southampton ferry terminals, the car park holds the Safer Parking Scheme Park Mark and has full CCTV coverage. Auto Number Plate Recognition (ANPR) is also in use. It is not possible to pre-book so please pay on arrival at the car park either by credit/debit card, ticket machine or by mobile phone.

Ocean Car Parking
Ocean Cark Park is a 15 minute walk from the ferry terminals. Boasting 776 spaces over six levels, Ocean Car Park is a new multi-story and has been awarded the coveted Safer Parking Scheme ParkMark® honour that recognises that the car park owners, management and the police have worked together to achieve safe, reactive and high standard parking that will be beneficial to the public.

There's a wide range of hot & cold food and plenty to drink at the ferry ports and onboard.  You will also find the usual amenities, free WiFi, TV, live entertainment and plenty of staff on hand to help answer any questions.

Campsite opens at 12 noon on the Thursday. Main arena opens 2pm on Friday. The festival ends on Sunday night. Campsite closes at 12 noon on Monday.

Festival shuttle buses operate between East & West Cowes ferry terminals and the bus terminal at the festival (adjacent to the campsites). Shuttle bus tickets can be purchased with your festival ticket or with ferry travel from Red Funnel. They can be used to get the festival from either East or West Cowes on Thu, Fri & Sat, returning on Sun or Mon.

> If you are camping, we recommend that you take the ferry service to East Cowes, as the bus journey is quicker.
> If you are not camping it is quicker to take the Red Jet Hi-Speed service to West Cowes and catch the connecting festival shuttle bus. Please ensure you alight from the bus at Newport rather than continue on to the festival terminus, which is quite a walk from the main arena. The main festival entrance is just a short walk from the Newport bus stop.

Yes, you can buy day or weekend parking. Permits are cheaper if purchased in advance with your festival tickets.

There is a frequent chain ferry between the two towns which carries cars, small vans, cycles, motorbikes and foot passengers.

For festival tickets for the Disabled and special access arrangements please call Ticketmaster on 0800 988 4440.

There is a dedicated area but admission requires a separate permit. Each occupant must purchase an IOW CAMPING ticket to gain admission. They must be purchased at the same time as the permit, if not, you must quote a booking reference in order to buy a permit. Campervan/Motorhome permits are NOT available online and can only be purchased from Ticketmaster. Permits are extremely limited and we also recommend that you book your ferry crossing ASAP to get the best prices and your preferred sailing times.

Sunscreen, sun glasses, wellies & waterproof clothing (just in case!), a hat, your wristband/camper van voucher, money (there will be ATMs on site) and camping equipment.

Pets (or any kind of animal), glass containers of any kind, alcohol cannot be brought into the main arena, gazebos, tables, deckchairs, BBQ's, laser pens.

There is a dedicated Kids Zone and lots of stalls and rides suitable for all the family. Adults accompanying children aged 16 or under are responsible entirely for their safety and welfare and should use their discretion as to which acts they see.

Yes you can. All ticket holders (you must wear your wristband at all times) are allowed to enter and leave the festival site at will. Day ticket holders are not allowed access to the campsites.

The campsite will be lit at night and security staff patrol the area, however, please don't leave anything valuable in your tent or vehicle. Fires, BBQs, glass & candles are prohibited. Cars will be parked away from the campsites in allocated zones. The campsite is for festivalgoers only; it is not open to the general public at any time.

Please do not crowd surf - you may be evicted from the festival. Work out where the nearest emergency exit point is. Always follow the instructions and warnings of security personnel & police. If you are distressed please ask to be taken to the welfare tent, try not to panic. If you feel ill, please ask to be taken to the medical tent.

Lost and found & welfare services will be located in the camp site and the festival arena.

You won't go hungry! Red Funnel offers a wide range of hot and cold food as well as fresh coffee, soft drinks (smoothies/juices etc) beer, wines and spirits on its service to East Cowes.

Once at the festival you will find a huge choice of outlets serving hot dogs, burgers, chips, fish n' chips, baked potatoes, noodles, ice-cream, sweets etc. The bars and stalls will be serving a variety of alcoholic and soft drinks, including cappuccino, latte, tea, smoothies and juices, hot chocolate, fizzy drinks, water, wine & beer. You have to be 18 years old to drink & purchase alcohol, please bring proof of age as you may be asked for this at the bar. Please note, no glass bottles, cans, containers, alcohol or food should be brought into the festival. Only water and non-alcoholic drinks in plastic bottles with unbroken seals up to 500ml are permitted.

Illegal drugs don't become legal or acceptable because you are at a festival. The same penalties and risks apply. There are police on site throughout the weekend.

By purchasing official Isle of Wight Festival tickets from the Promoter or its Agent (Red Funnel), you are entering into a contractual arrangement with the Promoter of the Festival (Isle of Wight Festival Limited, 2nd Floor, Regent Arcade House, 19-25 Argyll Street, London, England, W1F 7TS).

a. By purchasing tickets from an Agent, you agree to your name, first line of address,  postcode and order details to be shared with the Promoter.

b. In the event of the cancellation by the Promoter, the Promoter will only refund the face value of the ticket and cannot be held responsible for any travel or other costs incurred. Red Funnel will use its best endeavour's to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return their tickets. It remains the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Red Funnel cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

c. In the event the venue or festival dates are changed or the headline acts do not appear or if the line-up is substantially changed from the advertised line up then any refund will be at the sole discretion of the Promoter and not the Agent.

PLEASE NOTE: Lost, stolen or destroyed tickets or wristbands will not be replaced or duplicated.

Red Funnel Standard Terms & Conditions of Carriage apply to ferry travel bookings.

The ticket is issued for the festival by the Promoter and is subject to the following Conditions: -

ISLE OF WIGHT FESTIVAL – TERMS and CONDITIONS OF ISSUE

The Ticket is issued for the Festival by the Promoter subject to the following Conditions.

1. The use of this Ticket shall constitute acceptance by the Bearer of the Conditions of Issue and imply an undertaking on the part of the Bearer to observe them and any other notice or regulation issued by the Promoter and displayed at the Venue.

2. All Tickets remain the property of the Promoter and are not transferable save to those people for whom the Tickets were purchased as part of a group booking. Those people will be subject to the Conditions of Issue which will apply as if he/she were the original recipient of the Ticket.

3. The Ticket will be exchanged for a wristband at the entrance gates and affixed by Festival staff. The Bearer must retain the counterpart Ticket on his or her person at all times. Where a wristband is issued to the Bearer without a Ticket, the Bearer must affix his or her wristband prior to entering the Venue. The Promoter reserves the right to refuse entry to the Bearer or to eject the Bearer, where the wristband has been incorrectly affixed and, in either case, where the wristband has been damaged or tampered with.

4. This Ticket may not be offered as a prize in a promotion or competition or transferred, lent or sold to any third party for profit or personal gain, as part of a hospitality or travel package or used for any other commercial purpose without the written consent of the Promoter. Tickets purchased from unauthorised sources, including from Internet touts or via Internet auction sites will be void and will not permit entry to the Venue.

5. The Promoter reserves the right to search all people and personal property upon entry to and while at the Venue. Glass items, candles, gas canisters, flares, knives, illegal substances, drugs, ‘legal highs’, laser equipment/pens, megaphones, nitrous oxide, animals, fireworks, smoke canisters, poles, banners or flags, drones and any items which in the absolute discretion of the Promoter are considered to be a risk to the safety of the audience and/or affect the enjoyment of the audience and/or the running of the Festival are prohibited.

6. The Promoter reserves the right to refuse to allow folding and/or camping style chairs into the Festival Site and/or to require people to cease using such chairs in the Festival Site in the interests of health and safety or if required to do so by any legislation or statutory requirement. For the avoidance of doubt, folding and/or camping style chairs are permitted in the campsite.

7.

- a. NO Glass is permitted anywhere in the Venue
- b. Alcohol, food and cans are permitted in the Campsite only.
- c. NO cans, alcohol or food to be brought into the Festival Site. Water and non-alcoholic drinks in 500ml plastic bottles with unbroken seals are permitted.
- d. Cooking in the Campsite will be permitted on camping gas stoves (gas canisters up to 300g only) and disposable BBQs ONLY in designated areas. These must be used sensibly and in accordance with the manufacturer’s instructions. Cooking on gas where installed in a campervan parked within the official campervan area is also permitted. Cooking by all other means including open fires, BBQs (other than disposable) and any other kind of gas appliance is strictly prohibited and all such items will be confiscated. Cooking in tents is banned.

8. But for the exceptions set out in this clause, any equipment capable of recording (whether temporarily or permanently) or transmitting any audio visual or audio-visual, material is prohibited. Mobile telephones are permitted within the Venue but the use of mobile telephones for such activities is prohibited save for personal non-commercial use. Photographic equipment is permitted provided that it is for personal non-commercial use only. In the event of any subsequent commercial use, the Bearer agrees to pay the Promoter the cost of a licence issued by the Promoter for permission to take photographs or visual/audio visual/audio recordings for commercial use.

9. Items prohibited by the Conditions of Issue shall not be brought to the Venue. Any permitted items used contrary to the Conditions of Issue and any prohibited items shall be confiscated without any liability on the Promoter to safeguard or return such items.

10. The Bearer shall not offer or distribute (either free or for sale) within the Venue any consumer article or commercial product of any nature or purchase any such item from any vendor not authorised by the Promoter.

11. The Promoter reserves the right to refuse admission to the Venue or eject any person from the Venue if, in the absolute discretion of the Promoter, the Bearer may be a risk to the safety of the audience and/or affect the enjoyment of the audience and/or the running of the Festival, for example if the Bearer refuses to be searched upon entering the Venue or whilst at the Venue, appears to be under the influence of drink and/or drugs and/or is acting aggressively or in possession of any item prohibited by the Conditions of Issue or undertaking any act prohibited by the Conditions of Issue or fails to comply with any lawful instruction issued by or on behalf of the Promoter. The Promoter reserves the right to alter or change the Festival programme, without prior notification. Refunds will not be issued should the programme be altered or if a particular artist does not appear, including headline acts.

12. Tickets cannot be exchanged or refunded after purchase unless the entire Festival is cancelled, in which case you will be offered Tickets at any rescheduled event (subject to availability) up to the face value of the Ticket or, if you are unable to attend the rescheduled Festival or the Festival is not rescheduled, a full refund.

13. If the Festival is cancelled, the Promoter shall not be liable for any costs or expenses wasted or incurred by the Bearer including, but not limited to, accommodation or transport costs, or any direct or indirect losses or damage of whatever kind.

14. The Bearer gives their irrevocable and free of charge express consent to the use of their actual or simulated voice or likeness in connection with the advertising, promotion or commercial exploitation of the Festival or any past or future festival by the Promoter or any licensee of the Promoter in any media for any period throughout the world.

15. This Ticket will not permit access to any platform, disabled enclosure or disabled parking. You must book disabled/special needs Tickets in advance by calling Ticketmaster on 0800 9884440 (subject to limited availability).

16. Children aged 12 and under as at 21 June 2018, will have access to the Festival free of charge. The Promoter reserves the right to cap the number of Child Tickets it issues. Proof of age may be required on entry for Child tickets. Please ensure that you have ID with proof of age with you for your child/children in case you are asked. Failure to provide such ID may result in your Child being refused entry to or asked to leave the Venue.

17. Teenagers aged between 13 and 17 as at 21 June 2018 are entitled to purchase a teen Ticket but must be accompanied by at least 1 responsible Adult per 5 Teenagers. Unaccompanied Teenagers will be refused entry to the Festival.

18. Adults are reminded that there are areas of the Venue, especially immediately in front of the stage and some bands or acts that may be inappropriate and may contain adult content. Any Adult is responsible entirely for the safety and welfare of any Child and/or Teenager in its party. Please ensure that all Children and/or Teenagers carry ID with proof of age(or that the responsible Adult carries ID on their behalf). Failure to provide such ID may result in entry being refused or the Child and/or Teenager being asked to leave the Venue.

19. In the event of a Child and/or a Teenager being refused entry to the Venue or being removed from the Venue, the accompanying Adult will take sole responsibility for the care and control of the Child and/or Teenager and the Promoter will bear no responsibility in this regard.

20. Students who have been issued with a valid NUS, ISIC or other authorised Student card as at 21 June 2018 and who have purchased a Student Ticket must produce the NUS, ISIC or other authorised Student card at the entrance gates in order to gain access to the Venue. Failure to produce a valid NUS or ISIC card will result in you not being entitled to the Student discount and you will be required to purchase a full price ticket less the amount already paid in order to gain access to the Venue.

21. Islander Tickets can only be purchased by residents of the Isle of Wight using a debit or credit card registered to the customer’s Isle of Wight postcode and shipped to the same address. Any Islander Tickets purchased which do not comply with the above will be cancelled.

22. There is a designated area on the campsite for Families which is subject to availability. There is a Kids’ Zone which provides entertainment for Children during the Festival. Children must be accompanied by an Adult at all times.

23. Any breach of the Conditions of Issue will render this Ticket automatically void and all rights conferred or evidenced by such Ticket shall be withdrawn without any refund. For the avoidance of doubt, this will include refusal of entry to the Venue or ejection from the Venue, as applicable.

24. Admission to the Venue is at the Bearer’s own risk. To the maximum extent permitted by law, the Promoter hereby excludes any liability for loss, injury or damage to persons or property in or around the Venue during, before or after the Festival.

25. These Conditions of Issue are governed by English law. Any dispute arising out of or in connection with them shall be subject to the jurisdiction of the English Court.

25. Special Terms and Conditions relate to customers who choose to pay for their ticket/s using Red Funnel's Payment Plan which is available until 22 January 2018. When purchasing tickets using the staged payment plan you (the customer) understand and accept the following:

• a) All payments are completely non-transferable and non-refundable, except the ferry element of a booking which is subject to the standard Red Funnel cancellation and refund polices;
• b) Purchasing tickets via this method legally commits the customer to completing the process of purchasing their tickets via the staged payment plan and allows Red Funnel to demand the additional payment set out below without further consultation with the customer.
• c) The customer hereby agrees to ensure the amounts due at each stage of the payment plan are completed in full by the due dates below.
• d) Staged payment options are as follows;

Festival Admission Tickets (excl. vehicle ferry bookings)

• 20% of the order value to be payable at the time of purchase
• 20% of the order value to be paid on the 31 January 2018
• 20% of the order value to be paid on the 28 February 2018
• 20% of the order value to be paid on the 31 March 2018
• 20% of the order value to be paid on the 30 April 2018

This payment plan is available for ticket purchases up to 22 January 2018.

Vehicle Ferry Bookings

• 25% of the ferry element of the booking to be payable at the time of purchase
• The remaining balance to be paid 30 days before travel to the festival in June.

On accepting these terms and conditions, the customer has entered into a binding agreement to purchase a ticket and to pay the full amount acording to the above payment schedule.  It is the responsibility of the customer to ensure that the payments are made to Red Funnel by the due dates shown above. For the avoidance of doubt, in the event that a payment is not made by the due date, Red Funnel is entitled to cancel the order and retain any monies previously paid.

27. Definitions: In these Conditions of Issue, the following words and phrases shall have the following meanings:

“Bearer” means the holder of this Ticket;

“Conditions of Issue” means these terms and conditions governing the issue and use of a Ticket and the terms upon which the Bearer is permitted to enter and remain within the Venue;

“Child” means a child of 12 and under as at 21 June 2018;

“Festival” means the Isle of Wight Festival;

“Festival Site” means the Main Arena and Strawberry Fields and Penny Lane and Electric Ladyland;

“Teenager” means any person aged between 13 and 17 as at 21 June 2018;

“Student” means any person issued with a valid NUS, ISIC or other authorised Student card as at 21 June 2018;

“Adult” means any person aged 18 or over as at 21 June 2018;

“Promoter” means Isle of Wight Festival Limited, 2nd Floor, Regent Arcade House, 19-25 Argyll Street, London, England, W1F 7TS and, where the context requires, those acting on its behalf such as stewards and security guards;

“Ticket” means any Ticket or Wristband (as applicable) issued for the Festival (whether or not for value) by the Promoter to include but not limited to Weekend, Day, Resident, Child, Teen, Student, VIP and Backstage Guest. All Tickets entitle the Bearer to unlimited entry and re-entry to the Venue. Where the Bearer holds a Day Ticket, entry and re- entry is for the day specified ONLY. For all other Ticket types, entry and re-entry is for the duration of the entire Festival. All Tickets entitle the Bearer to camp, save for Resident and Day Tickets, which do NOT entitle the Bearer to camp.

“Venue” means the Festival Site and the Campsite.