Stay in Vehicle Crossings
Please note: In line with the latest government and public health recommendations, we are no longer operating stay in vehicle sailings for customers. We have implemented a number of extra measures on board to ensure the safety and wellbeing of our customers when they travel, more details of this can be found on our Sail Safe page.
Additional Help for Vulnerable Passengers & NHS Patients
In some circumstances, we may be able to allow an exception and permit up to four vehicles on select sailing times to remain occupied on the vehicle deck. This exception service is in place to support extremely vulnerable passengers. Customers in this position will need to contact email@example.com – ideally at least 48 hours in advance, and submit their exemption request along with supporting medial documentation (e.g. an appointment letter or any other medial document verifying their condition.)
Once we receive your request, a member of our team will be in touch to make arrangements and confirm if your ‘stay in vehicle’ exemption request has been approved. Please note that due to the nature of ferry operations, we can never guarantee the ability to allow a passenger to remain in their vehicle and we cannot always accommodate passenger’s first choice for sailing times. Passengers requesting exemptions must be prepared for some degree of flexibility, although we will do everything we can to help you sail as close to your desired time.
We are currently accepting ‘stay in vehicle’ exemption requests for the following departure times:
From East Cowes to Southampton:
- Monday to Friday: 09:00 / 12:00 / 16:30
- Saturday & Sunday: 12:00 / 16:30
From Southampton to East Cowes:
- Monday to Friday: 12:00 / 16:30
- Saturday & Sunday: 10:30 / 12:00 / 16:30
Support for Customers returning to the Isle of Wight from countries where quarantine is required upon arrival back to UK
We understand some of our customers may be affected by the recent quarantine measures imposed by the UK Government.
If this applies to you, please contact firstname.lastname@example.org ideally, 48 hours in advance of your return sailing. To enable us to assist you more swiftly, please include a copy of your return flight or holiday details, along with your Red Funnel ferry travel details. We recognise and appreciate that in some emergency situations it may not be possible to provide 48 hours’ notice and our team will make every effort to assist you and facilitate your safe crossing to the Island. Our team will be able to assist you with arranging a crossing in line with the process and times outlined above.