Stay in Vehicle Crossings

Please note: In line with the latest government and public health recommendations, we are no longer operating stay in vehicle sailings for customers. We have implemented a number of extra measures on board to ensure the safety and wellbeing of our customers when they travel, more details of this can be found on our Sail Safe page.

Additional Help for Vulnerable Passengers & NHS Patients

In some circumstances, we may be able to allow an exception and permit up to four vehicles on select sailing times to remain occupied on the vehicle deck. This exception is in place to support extremely vulnerable passengers. Customers in this position should contact customerservices@redfunnel.co.uk with their travel details and documentation supporting their medical reason for requesting to shield in their vehicle. This could include an NHS appointment letter or a letter from a doctor confirming underlying medical condition and the recommendation for that passenger to shield whilst travelling. We respectfully ask for at least 72 hours’ notice prior to sailing date in order to make the necessary arrangements from our side. Once we receive your request, a member of our team will be in touch to make arrangements from there. Please note that due to the nature of ferry operations, we can never guarantee the ability to allow a passenger to remain in their vehicle and we cannot always accommodate passenger’s first choice for sailing times. Passengers requesting exemptions must be prepared for some degree of flexibility, although we will do everything we can to help you sail as close to your desired time.

Support for Customers returning to the Isle of Wight from countries where quarantine is required upon arrival back to UK

We understand some of our customers may be affected by the recent quarantine measures imposed by the UK Government for the following countries:

  • Andorra
  • Aruba
  • Bahamas
  • Belgium
  • France
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Spain
  • Turks & Caicos Islands

If you are heading back from any of the above destinations, you will need to self-isolate for 2 weeks upon returning to the UK.

If this applies to you, please contact customerservices@redfunnel.co.uk ideally, 48 hours in advance of your return sailing. To enable us to assist you more swiftly, please include a copy of your return flight or holiday details, along with your Red Funnel ferry travel details. We recognise and appreciate that in some emergency situations it may not be possible to provide 48 hours’ notice and our team will make every effort to assist you and facilitate your safe crossing to the Island.