Stay in Vehicle Crossings

Help for Vulnerable Passengers & NHS Patients


In some circumstances, we may be able to allow an exception and permit up to four vehicles on select sailing times to remain occupied on the vehicle deck. This exception service is in place to support extremely vulnerable passengers. Customers in this position will need to contact customerservices@redfunnel.co.uk – ideally at least 48 hours in advance, and submit their exemption request along with supporting medial documentation (e.g. an appointment letter or any other medial document verifying their condition.)

Once we receive your request, a member of our team will be in touch to make arrangements and confirm if your ‘stay in vehicle’ exemption request has been approved. Please note that due to the nature of ferry operations, we can never guarantee the ability to allow a passenger to remain in their vehicle and we cannot always accommodate passenger’s first choice for sailing times. Passengers requesting exemptions must be prepared for some degree of flexibility, although we will do everything we can to help you sail as close to your desired time.

We are currently accepting ‘stay in vehicle’ exemption requests for the following departure times:

From East Cowes to Southampton:
    08:30 / 11:30 / 14:30 / 17:30

From Southampton to East Cowes:
    10:00 / 12:00 / 14:00 / 16:00

Please note that from 2 Nov 2021 until 31 March 2022, remain in vehicle times will be as follows:

From East Cowes to Southampton: 
09:00/ 12:00 / 16:30

From Southampton to East Cowes:
10:30 / 12:00 / 16:30

Support for Customers returning to the Isle of Wight from countries where quarantine is required upon arrival back to UK

We understand some of our customers may be affected by the recent quarantine measures imposed by the UK Government.

If you are returning home to the Isle of Wight and have arrived from a country which has been removed from the UK’s safe travel list, you will need to self-isolate upon returning to the UK.

If this applies to you, please contact customerservices@redfunnel.co.uk ideally, 48 hours in advance of your return sailing. To enable us to assist you more swiftly, please include a copy of your return flight or holiday details, along with your Red Funnel ferry travel details. We recognise and appreciate that in some emergency situations it may not be possible to provide 48 hours’ notice and our team will make every effort to assist you and facilitate your safe crossing to the Island. Our team will be able to assist you with arranging a crossing in line with the process and times outlined above.