COVID-19 (Coronavirus FAQs)

Updated 27.01.22


We understand that you may have questions relating to ferry travel and Covid-19. Below is a selection of FAQs. Should you have further questions we haven’t covered here, or need assistance, please get in touch with us at customerservices@redfunnel.co.uk and our friendly team will be very happy to assist you.

More Travel Questions, Answered:

Do I need to wear a face covering when I travel?

From 27 Jan, the latest government guidance offers that wearing a face covering is now a personal choice, and no longer a legal requirement. However, the government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet. Accordingly, we suggest that you wear a face covering during busy periods if you are able to do so.

I have tested positive for Covid-19 during my stay on the Island and I need to get home to the mainland, what should I do?

If you’ve tested positive for Covid-19, you need to ensure you’re following the latest government guidance. If you’re on the Island and not a resident, please see advice here. If you cannot remain isolated on the Island until it is safe for you to travel again, and you need to travel on our ferries to get home, you must NOT enter our passenger accommodation areas or indoor terminal spaces whist testing positive. You will need to make arrangements to travel back to the mainland inside a vehicle and would be required to make travel arrangements using our ‘Stay in Vehicle’ service. This service enables you to remain isolated in your vehicle for the duration of the ferry crossing, and ensures you do not come into contact with other passengers who are not in your household. For information about our Stay in Vehicle service and how to make arrangements, please see here.

 

Are you still promoting social distancing?

Ultimately, the responsibility for social distancing remains with each individual. We urge everyone to take responsibility for their actions and to continue to keep their distance from others passengers as much as possible. We also strongly encourage making use of our outside decks during favourable weather.

Do you have sufficient hand gel / hand washing facilities?

 

We have hand washing facilities in all of our toilets, both on-board and in the terminals.

In addition we also have hand gel dispensers in public and staff areas, which are regularly replenished where possible. If you discover a dispenser is empty, please use the hand washing facilities in our nearest toilets as an alternative.

What is Red Funnel doing in response to COVID-19?

Since the onset of the pandemic, Red Funnel has deployed its internal Pandemic Response Plan (PRP) and continued to work closely with the Isle of Wight’s Local Resilience Forum (LRF) to ensure that we are taking all appropriate, effective safety measures to help prevent the spread of COVID-19 (Coronavirus). The LRF represents the highest level of planning for emergency preparedness on the Isle of Wight and includes representation from Public Health England, the Hampshire Constabulary, as well as the Island’s major transport operators. Red Funnel’s PRP is closely aligned to the overarching plan being executed by the LRF, which is vital to ensure a coordinated approach to keeping the Island safe and supported.

Deployment of Red Funnel’s PRP coincides with guidance from the NHS and UK Government and varies in accordance with the most current incident level classification and official guidance.

Internally, we have designated a Pandemic Response Team and have made the continuous review and assessment of our Pandemic Response Plan one of our highest ongoing priorities.