Contact us

If you are searching for help or information, we answer many of the most commonly asked questions on our FAQs page.

However, if you have a specific booking enquiry, or would like to make a comment, or ask an alternative question about our services, please do get in touch.


Please ensure to check the latest government guidance prior to booking and travelling.

More info & Covid-19 Travel FAQs


Email Us

Bookings & General Enquiries:
Customer Service Enquiries:
Red Funnel Holidays:

When contacting us via email, please include any relevant information, such as your booking number (if you have one) and main contact details.

Please note: we aim to respond to all enquiries within 3 business days.

Call Us

Contact Centre: 023 8001 9192
Opening Hours: Mon-Fri 08:00-19:00 | Weekends and Bank Holidays 08:00-18:00

Please note: we are dealing with very high call volumes at present, which is leading to extended wait times. If you have a non-urgent question or booking enquiry, we recommend reviewing our FAQs page, and if your query is not answered get in touch by email.

Social Media

Twitter: @RF_Travel_News

Write to Us

Head Office Address: Red Funnel Ferries, 12 Bugle Street, Southampton, SO14 2JY

For all ferry coach bookings and enquiries: -

  • Bookings & enquiries: 023 8001 9192
  • Account management: +44 (0)2380 724610
  • Email:

 For school trip planning enquiries please contact our partners:-

Education Destination Ltd Unit 1 Pritchett's Way, Rookley, Isle of Wight PO38 3LT

For ferry freight enquiries: - 

Red Funnel Freight Department, Suite E (North), First Floor, The Columbine, Venture Quays, East Cowes, Isle of Wight PO32 6EZ. Freight opening hours: Monday to Friday 0630 – 1730, Saturday 0730 – 1530, Sunday 0800 – 1200 and Bank Holidays 0800 – 1600.

  • Bookings: 02380 980616* (within UK)
  • Enquiries & Account Management: +44 (0)2380 248589
  • Email:

For our freight transport partners: -

Steve Porter Transport Ltd, Riverway Industrial Estate, Newport, Isle of Wight, PO30 5UX. Full Loads | Drop Trailers | Contract Distribution | Groupage | Warehousing | BOC Gases

Acclaim Logistics Ltd, Units A - C, Griffin Industrial Park, Calmore Industrial Estate, Totton, Hampshire SO40 3SH. Cross-Solent Parcel Service | Parcel Courier Service | General Haulage

For Travel Trade and Isle of Wight Trade enquiries:- 

Sales opening hours: Mon-Fri 09:00-17:00

To add your accommodation establishment to Red Funnel Holidays:- 

To add your attraction to our ticketing programme:-

For marketing partnerships or website content:-

To advertise with Red Funnel:-

We aim to respond to all enquiries within 3 business days.