Get in touch with the Red Funnel team.
To find answers to our frequently asked questions, please refer to our FAQ page. If you have a general booking enquiry, or would like to find out more about our services, please get in touch using the methods below.
By Phone
Contact Centre: 023 8001 9192
Opening Hours: Mon-Fri 08:00-19:00
Weekends and Bank Holidays 08:00-18:00
By Email
Bookings & General Enquiries: [email protected]
Customer Service Enquiries: [email protected]
Red Funnel Holidays: [email protected]
When contacting us via email, please include any relevant information, such as your booking number (if you have one) and main contact details.
By Mail
Head Office Address:
Red Funnel Ferries, 12 Bugle Street, Southampton, SO14 2JY
Freight Enquiries
Red Funnel Freight Department, Suite E (North), First Floor, The Columbine, Venture Quays, East Cowes, Isle of Wight PO32 6EZ. Freight opening hours: Monday to Friday 0730 – 1730, Saturday 0600 – 1400, Sunday 0800 – 1600, Bank Holidays 0800 – 1500 and Easter Sunday 0800-1500
- Bookings, Enquiries & Account Management: +44(0)1983 681336
- Email: [email protected]
Need to change your booking?
If you need to amend your sailing dates and times, please visit our amends page to find out more.
Specialist Care
While all of us at Red Funnel are ready to help support our customers along their journey, we are very proud to offer additional assistance via a dedicated support person, our Accessibility Specialist.
This role is in place to offer greater, personalised assistance those customers travelling with physical or hidden disabilities, accessibility needs, or for hospital/medical appointments. Through this more concierge style of support, we aim to offer our customers specialised assistance and peace of mind to ensure a more seamless travel experience. Customers can also enjoy working with a more consistent, single point of contact, who understands their needs.
For assistance, please contact 01983 681263 between 07:00 - 15:00 Monday - Friday, or email: [email protected]
Do you live on the Island and is this your first time travelling to the mainland for hospital treatment?
We know this can feel daunting, so we’re here to help. No matter which ferry service you plan to travel with, feel free to reach out to us and our Customer Services Specialist, Accessibility Support will be happy to answer your questions and signpost some useful information.
Travel Trade and Isle of Wight Trade Enquiries
Sales opening hours: Mon-Fri 09:00-17:00
- Enquiries: +44(0)1983 681338
- Email: [email protected]
To add your accommodation establishment to Red Funnel Holidays:
- Enquiries: 01983 681338
- Email: [email protected]
To add your attraction to our ticketing programme:
- Enquiries: 01983 681242
- Email: [email protected]
For marketing partnerships or website content:
- Email: [email protected]
To advertise with Red Funnel:
- Email: [email protected]
Did a member of our team stand out today?
If you have experienced exceptional, ‘First-Class’ care and attention from any of our team members before, during or after your journey, and you’d like to recognise their efforts, please take a moment to nominate them for a First-Class Service Award.