Contact us
If you are searching for help or information, we answer many of the most commonly asked questions on our FAQs page.
However, if you have a specific booking enquiry, or would like to make a comment, or ask an alternative question about our services, please do get in touch.
Email Us
Bookings & General Enquiries: post@redfunnel.co.uk
Customer Service Enquiries: customerservices@redfunnel.co.uk
Red Funnel Holidays: holidays@redfunnel.co.uk
When contacting us via email, please include any relevant information, such as your booking number (if you have one) and main contact details.
Please note: we aim to respond to all enquiries within 3 business days.
Call Us
Contact Centre: 023 8001 9192
Opening Hours: Mon-Fri 08:00-19:00 | Weekends and Bank Holidays 08:00-18:00
Please note: we are dealing with very high call volumes at present, which is leading to extended wait times. If you have a non-urgent question or booking enquiry, we recommend reviewing our FAQs page, and if your query is not answered get in touch by email.
Social Media
Twitter: @RF_Travel_News
Write to Us
Head Office Address: Red Funnel Ferries, 12 Bugle Street, Southampton, SO14 2JY
For all ferry coach bookings and enquiries: -
- Bookings & enquiries: 023 8001 9192
- Account management: +44(0)1983 681338.
- Email: sales@redfunnel.co.uk
For school trip planning enquiries please contact our partners:-
Education Destination Ltd Unit 1 Pritchett's Way, Rookley, Isle of Wight PO38 3LT
- Tel: +44 (0)1983 216220
- Email: info@educationdestination.co.uk
- Web: educationdestination.co.uk
For ferry freight enquiries: -
Red Funnel Freight Department, Suite E (North), First Floor, The Columbine, Venture Quays, East Cowes, Isle of Wight PO32 6EZ. Freight opening hours: Monday to Friday 0730 – 1730, Saturday 0600 – 1400, Sunday 0800 – 1600, Bank Holidays 0800 – 1500 and Easter Sunday 0800-1500
- Bookings, Enquiries & Account Management: +44(0)1983 681336
- Email: freight@redfunnel.co.uk
For our freight transport partners: -
Steve Porter Transport Ltd, Riverway Industrial Estate, Newport, Isle of Wight, PO30 5UX. Full Loads | Drop Trailers | Contract Distribution | Groupage | Warehousing | BOC Gases
- Enquiries: 0845 680 2000 (Fax +44 (0)1983 299746)
- Email: traffic@steveportertransport.com
- Website: steveportertransport.com
Acclaim Logistics Ltd, Units A - C, Griffin Industrial Park, Calmore Industrial Estate, Totton, Hampshire SO40 3SH. Cross-Solent Parcel Service | Parcel Courier Service | General Haulage
- Enquiries: +44 (0)1983 280036 or +44 (0)2380 860722
- Email: sales@acclaim-southampton.co.uk
- Web: acclaim-logistics.com/isle-of-wight
For Travel Trade and Isle of Wight Trade enquiries:-
Sales opening hours: Mon-Fri 09:00-17:00
- Enquiries: +44 (0)2380 724610. Please Note: From the 17th March the Trade number will be changing to +44(0)1983 681338
- Email: sales@redfunnel.co.uk
To add your accommodation establishment to Red Funnel Holidays:-
- Enquiries: +44 (0)2380 24856. Please Note: From the 17th March the Product number will be changing to +44(0)1983 681242
- Email: product@redfunnel.co.uk
To add your attraction to our ticketing programme:-
- Enquiries: +44 (0)2380 24856. Please Note: From the 17th March the Product number will be changing to +44(0)1983 681242
- Email: product@redfunnel.co.uk
For marketing partnerships or website content:-
- Enquiries: +44 (0)2380 248546/7/8
- Email: marketing@redfunnel.co.uk
To advertise with Red Funnel:-
- Enquiries: +44 (0)2380 580810
- Email: advertising@redfunnel.co.uk
We aim to respond to all enquiries within 3 business days.