LOW CLEARANCE VEHICLES

The linkspans (ramps) that allow vehicles to access the higher deck (known as C-Deck) on our ferries have limited clearance, especially at low tide. For this reason, we require the majority of low clearance cars and vehicles to travel on our main deck.
To guarantee your space on the main deck, customers need to do one of the following:

1. When making a booking, please select “Car”, and in the dropdown option select “Height – Up to 2.7m”. Your vehicle will then be assigned a space on the lower deck prior to check-in.
2. If you’ve already placed a booking, our team will need to amend the details. Please send your booking number, along with some information explaining you have a low clearance vehicle and would like to guarantee a space on the main deck, to [email protected]. One of our team will then get in touch to assist you. Please note fare differences may be applicable for any booking amendments.

Please note: it is very important low clearance vehicles are assigned to the correct deck prior to check-in, as space on the main deck is limited. If low clearance vehicles arrive without the correct booking, they may not be able to travel at their originally booked time, and will have to wait for the next sailing with available space – additional charges may also be incurred at the terminal.