frequent prepay

No problem. You’ll need to add at least £750 to your account at least once every 2 years to qualify for these fixed rates. However, once you’ve activated your rates, you can top-up your credit in smaller increments (£250 or £500) depending on the number of journeys you’re planning.

You can amend bookings online via your account, online or via our app – these are free of charge for Frequent Prepay customers. Please note: fare differences may still apply if you are changing to an alternative date.

It’s easy to top-up your account – just give us a call on 01983 681338* and one of our agents will assist you.

*Opening Hours: Mon-Fri 08:30-17:00

1.1. Terms and conditions of use as set out below are applicable to any special or agreed rates/discounts for named Individuals or Companies requiring travel not related to the Tourism Industry (unless expressly agreed).

1.2. Any rates/discounts agreed are by special arrangement between Red Funnel and the company or individual named and are for use only by that company or individual as named, and for the purposes as specified at time of application and approval.

1.3. 1.3. Any rates/discounts not published by Red Funnel, are strictly confidential between Red Funnel and the company or individual named and as such must not be divulged to or used by any third party.

1.4. These rates/discounts are not to be booked for or sold on to any third party, i.e.

1.4.1. For Company named accounts; any party not directly involved with, employed by or whose ferry travel is not paid for by the company.

1.4.2. For Individually named accounts; not for any other person (people accompanying the named account holder are permitted), unless expressly agreed.

1.5. For Company named Accounts, these rates/discounts, unless expressly agreed, are solely for business use and not for staff leisure purposes, or any leisure or tourism related travel;

1.5.1. Business use does not include provision of staff ‘perks’, ‘leisure’ or any other travel not directly in relation to business functions, unless otherwise expressly agreed

1.5.2. Unless expressly agreed bookings for travel including children will not be classed as business travel unless in line with the nature of the business, and therefore may be queried.

1.5.3. Unless expressly agreed, bookings for travel outside the travel times reasonably assumed to be in line with the nature of the business will not be treated as business travel, and therefore may be queried.

1.5.4. Where bookings are queried and/or believed to be not in line with stated usage Red Funnel reserve the right to apply standard public pricing and/or cancel any booking, without prior notice and at its absolute discretion.

1.6. By placing any booking(s) on the Red Funnel Account, you are accepting on behalf of the Company or Individual to which they were issued;

1.6.1. The Rates/Discounts as issued

1.6.2. The terms agreed to in the Travel Profile and Account Applications, and any corresponding communications at the time of agreement,

1.6.3. The Terms & Conditions of their use as outlined in this document and any referred to within it, and any subsequently issued documents or direct communications,

1.6.4. The payment terms as agreed by Red Funnel and outlined in the accompanying T&Cs Acceptance.

1.6.5. Responsibility for the conduct of those individuals booked, traveling, or accompanying, rests with the Company or Individual named; any behaviour deemed inappropriate or unacceptable by Red Funnel may jeopardise future travel for individuals or the provision of special rates/discounts to the Individual(s) or Company(s) named.

1.6.6. Failure to comply with these Terms & Conditions will result in any special/preferential rates/discounts being withdrawn.

1.7. Account Number/Agent ID must be quoted on all correspondence.

1.8. This agreement stands until such time as official notification terminating any agreement is issued or received by Red Funnel.

1.9. These rates/discounts are issued based on a minimum number of journeys per year, as agreed at time of agreement and as noted in your rates sheet, unless otherwise expressly agreed.

1.10. Access to special/discounted rates is dependent on minimum advance payment as agreed at initial set up and as updated and communicated periodically.

1.10.1. Initial payment and subsequent top-ups must be made via the Sales Team during office hours.

1.11. Further top ups must be made in agreed increments and times in order to maintain access to the special/discounted rates

1.12. All pre-payments and tops up amounts will be set in line with minimum volume and spend and will be updated and communicated periodically

1.12.1. Volume and spend set based on approximately 10-20 return car journeys per annum or equivalent, and adjusted periodically, as deemed appropriate by, and at Red Funnel’s absolute discretion.

1.13. Bookings made using your special/discounted rates must be paid for using your pre-paid balance. Credit or debit card payments will not be accepted.

1.13.1. Pre-paid balance can also be used to pay for some extras such as Signature Lounge and Priority Boarding, as per and in line with their specific T&Cs

1.13.2. Bookings made using public pricing or offers can be made on this account, and paid for with credit or debit card

1.14. All pre-payments amounts are subject to a 24 month expiration; if the funds are not used within that period the balance will be removed from your pre-paid balance and will not be refunded, unless otherwise expressly agreed.

1.15. Prices/discounts are as quoted:

1.15.1. For specific vehicles or person(s), durations and day or period basis, as quoted.

1.15.2. Inclusive of up to 5 – 7 Passengers per vehicle (unless otherwise stated, including Driver but limited to specific vehicles’ legal passenger limit).

1.15.3. Shown and charged in Pounds Sterling only (unless shown as a percentage discount from public fluid rates, where these will be shown online or quoted verbally in Pounds Sterling only).

1.15.4. Not available in conjunction with any other offer, including, but not limited to, My Red Funnel’s My Rewards Scheme, unless expressly stated within the offer

1.16. Red Funnel’s Standard Terms and Conditions of Carriage apply to all bookings and can be found with the policy relating to the EU Passenger Rights Regulations at www.redfunnel.co.uk

2.1. Quoted rates/discounts are valid between; 03 January 2025 – 05 January 2026
Unless notified otherwise with subsequent communications.

2.2. 2025 Peak Dates;

3.1. Bookings should, where possible, be made online. (Where online bookings are not possible you will be advised as to which department to contact).

3.1.1. For bookings made by phone or via email Account Number/Agent ID must be quoted on all correspondence.

3.2. All Bookings (and requests for) should contain the following information;

• Account Number & Name
• Lead Passenger Name
• Lead Passenger mobile number (for service alerts*)
• Preferred travel dates and times
• Email address (needed for e-ticket)
• Your booking reference or purchase order number (if applicable)
• Number of Adults (16+ yrs), Children (5-15 yrs) & Infants (under 5yrs) travelling**
• Vehicle Type
• Vehicle registration (needed for express check-in)
• Vehicle length, if over 5.5m, including any towed vehicle
• Vehicle height, if over 2m
   

* Please note that mobile numbers or email addresses will be used only for service and travel information and alerts. They will not be used for any form of marketing activity (unless opted in).
** Whilst children and Infants must be declared on bookings for safety reasons, we would not ordinarily expect to see Children or Infants travelling on Company Accounts for Business Travel, as per term 1.5.1.

3.3. If you are aware that the person travelling has additional or accessibility needs, please ensure that they visit our Passenger Assistance page: https://www.redfunnel.co.uk/passenger-assistance

3.3.1.1. Whilst bookings for those with additional or accessibility needs can still be made on your account, please be aware that some additional communications and actions may be necessary to ensure all travellers get appropriate support. This may involve the account holder, the traveller direct, the Sales Team and/or our Contact Centre or Customer Services teams.

3.3.1.2. Furthermore, please ensure travellers make any additional or accessibility needs known to check-in staff on arrival so that they may be supported accordingly.

4.1. Wherever possible, booking amendments should be made online:

4.2. Where amendments cannot be made online, changes will need to be made by phone, please contact the Contact Centre to make any changes (02380 019192).

4.3. Amendments can only be accepted by the named Company or Individual Account Holder and an Account Number/Agent ID must be quoted.

4.4. If an eTicket has already been issued a new eTicket will be sent to you at the email address provided on the original booking.

4.5. No amendments can be made to expired bookings (where either travel leg was not used but the date/time has passed) and no refund will be given. Note: Amendments can still be made to the return leg of an outward checked-in booking if we are notified before the return travel date.

4.6. For accounts/bookings with fixed rate pricing, no amendment fee will be charged for bookings amended online but any difference in fare will be applicable and payable, and may apply up to the capped rate.

4.7. For accounts/bookings with discounted pricing, amendments will be subject to amendment fees and fare changes, as per public ticket purchased (saver, flexi fares and/or freight fares), and associated Terms & Conditions.

4.7.1. For the avoidance of doubt, unless otherwise clear during purchase, non-freight vehicles will be saver fare type and fare type T&Cs will apply

4.8. Amendments within 24 hours of travel will not be subject to any refunds regardless of any fare change (and may be reflected as an ‘Amendment Fee’ on etickets or invoices), however may be subject to additional costs pertaining to fare increases and/or any applicable fees

4.9. Red Funnel reserves the right to charge for offline amendments where they are available online.

4.10. Other travel or non-travel items subject to applicable T&Cs 

5.1. For fixed rate pricing;

5.2. For discounted standard public fares;

5.2.1. Cancellations will be subject to applicable fees, as per public saver, flexi fares and/or freight fares, and associated Terms & Conditions.

5.2.1.1. For the avoidance of doubt, unless otherwise clear during purchase, non-freight vehicles will be saver fare type

5.3. Cancellations can only be accepted by the company/individual account holder and an Account Number must be provided, or must be processed once logged in via the agent portal.

5.4. In the event that no cancellation notification is received but the customer fails to check-in for their booked sailing (without prior communication), Red Funnel will treat this as a ’no-show’ and as such reserve the right to cancel one or both legs of said booking without refund.

5.5. Other travel or non-travel items retain the T&Cs applicable specifically to them, including but not limited to, Premium Upgrades (Priority Boarding) and Signature Lounge, available here:

https://www.redfunnel.co.uk/conditions-of-carriage 

5.5.1. Premium Upgrades (Priority Boarding) and Signature Lounge Cancellation Policy:

6.1. Red Funnel issues eTickets (electronic tickets) for all ferry bookings. eTickets contain a detailed travel itinerary, essential travel advice, and priced or non-priced options can be chosen. eTickets will be sent to your default account email address OR to an alternative email address (if provided at the time of booking).

6.2. To ensure check-in is as fast as possible it is vitally important that you are in possession of a valid Red Funnel eTicket or Booking Reference number when arriving at check-in for both the outward and return legs.

7.1. Red Funnel operates a check-in system which validates every ticket produced by the reservation system, based on a reference number

7.2. We use Automatic Number Plate Recognition (ANPR) to improve check-in speed and efficiency. If the vehicle registration number is known at the time of booking, please provide it as it helps to ensure sailings depart on time.

7.3. If the traveller attempts to travel with a larger vehicle than booked (e.g. over 5.5m in length or 2m in height, or if allowances haven’t been made for roof/cycle racks etc), supplements will need to be paid, and there will be a chance Red Funnel are unable to accommodate them on the booked sailing.

8.1. Any booking queries or complaints should in the first instance be directed to customer services but may be escalated and dealt with through the account holders and the Sales Team, accordingly.

8.1.1. For any queries or complaints received by Red Funnel directly from the traveller, where that is not the account holder, pertaining to bookings made on an account, we will endeavour to contact the account holder as soon as possible, where account holder involvement is appropriate.

8.2. All complaints or queries should be received in writing no more than 30 days from the return travel date of any booking, or if financial, from date of invoice.

8.3. From time to time, and when expressly agreed by Red Funnel, it may be necessary to make a refund in relation to their ferry travel or for services offered by or sold through Red Funnel. Such refunds may be offered as credits or discounts on future bookings or via the original payment method, as agreed between Red Funnel and the Account holder.

9.1. Please be sure to keep us up to date with your personnel changes and Account contacts (those that are able to act on your account as well as those allowed to travel on your account) and let us know when staff leave and join your business. This ensures we can protect your account and contact you in a timely and appropriate manner, as well as remaining GDPR compliant.

9.2. Should you change in any way your business or its nature, or sell your business, you must inform Red Funnel as soon as possible of this and the date at which this will take effect.

9.3. In the event of a change, arrangements may need to be made for all outstanding bookings; we will discuss with you, (and new owners if applicable) to make these arrangements. These could be subject to new accounts and applicable credit checks, but the account under which the bookings were originally made are liable until other arrangements are agreed by Red Funnel.

9.4. Any changes that are not notified to Red Funnel accordingly may result in price amends or cancellations of bookings.

10.1. Conditions of Carriage apply for all passengers travelling.

10.2. For Red Funnel’s Standard Terms and Conditions of Carriage and policy relating to the EU Passenger Rights Regulations please refer to www.redfunnel.co.uk

11.1. Whilst unlikely, Red Funnel reserves the right to apply a fuel surcharge to new bookings at any time if the price of fuel exceeds the budget fuel forecast. The Company will endeavour to provide any or all partners with as much advance notice as possible before ever applying such a charge.

12.1. You and your parties’ information will be held by Red Funnel Group (which trades as Red Funnel) and handled according to our Privacy & Cookie Policy.

http://www.redfunnel.co.uk/cookie-privacy-policy 

13.1. Contact Centre
Telephone: 02380 019192
Email: [email protected]

13.2. Sales Support
Telephone: 01983 681338
Email: [email protected]

13.3. Freight Department
Telephone: 01983 681336
Email: [email protected]