Weather Disruption FAQS
On occasion, adverse weather conditions may cause delays to our planned timetable, and under more rare circumstances can lead to cancellations.
The decision to cancel a sailing due to adverse weather is made with the safety of our customers and crew as the number one priority. We have to consider many factors such as wind strength, wave height, tidal conditions and visibility, making the level of disruption difficult to predict in advance.
Our experienced Masters are continuously monitoring the weather, using all the resources available to them in real-time, and we will always try to update you as far as possible in advance of potential service disruption via www.redfunnel.co.uk/service and @RF_Travel_News
Please bear with us, your safety is always at the forefront of any decision. Priority will be given to customers delayed the longest.
Your questions, answered
How can I find out if my sailing is running?
If you have provided a mobile number when booking then you will receive service updates via SMS for your specific sailing.
We update our service status via our website www.redfunnel.co.uk/service throughout the day, and via our Travel News Twitter feed @RF_Travel_News.
Alternatively call our Contact Centre on 023 80 019192 having your booking number to hand, for opening hours please click here - https://www.redfunnel.co.uk/en/corporate-info/contact-us/.
I have been told it is likely my sailing will encounter disruption, can I amend to another date?
That’s fine! If you choose not to travel as a result of the weather we can amend your sailing by calling us on 023 80 019192, we will waiver amendment fee, but if there is fare difference from moving to a more expensive sailing this may still be payable.
What can I do if my sailing has been cancelled?
If your sailing has been cancelled due to the weather than you are entitled to amend your affected sailing to an alternative date/time.
If you choose to wait at the terminal for the service to resume then priority will be given to customers delayed the longest and we will endeavour to get you away as soon as possible.
Customers who choose not to travel can have a refund of the affected leg. This can be done by emailing us at firstname.lastname@example.org.
I can't get through to the number provided or our ticket office is closed!
If you are unable to contact us but want to travel within the next few hours when our service resumes, you can amend your booking at the terminal subject to availability of space onboard..
Alternatively please contact us via email@example.com, Facebook or @RF_Travel_News with your booking reference number and we will try to get back to you within 24hrs!
I am travelling as a foot passenger and my sailing has been cancelled?
In light of suspension of our High-speed service customers can either look to travel on our vehicle ferry service or wait until services resume.
Regrettably Foot passenger tickets are non-refundable.