Weather Disruption FAQS

On occasion, adverse weather conditions may cause delays to our planned timetable, and under more rare circumstances can lead to cancellations.

The decision to cancel a sailing due to adverse weather is made with the safety of our customers and crew as the number one priority. We have to consider many factors such as wind strength, wave height, tidal conditions and visibility, making the level of disruption difficult to predict in advance.

Our experienced Masters are continuously monitoring the weather, using all the resources available to them in real-time, and we will always try to update you as far as possible in advance of potential service disruption via www.redfunnel.co.uk/service and @RF_Travel_News

Please bear with us, your safety is always at the forefront of any decision. Priority will be given to customers delayed the longest.

Your questions, answered

How can I find out if my sailing is running?

If you have provided a mobile number when booking then you will receive service updates via SMS for your specific sailing.  

We update our service status via our website www.redfunnel.co.uk/service throughout the day, and via our Travel News Twitter feed  @RF_Travel_News.

Alternatively call our Contact Centre on 023 80 019192 having your booking number to hand, for opening hours please click here - https://www.redfunnel.co.uk/en/corporate-info/contact-us/.

What can I do if my sailing has been cancelled?

If your sailing has been cancelled due to the weather than you are entitled to amend your affected sailing to an alternative date/time.

If you choose to wait at the terminal for the service to resume then priority will be given to customers delayed the longest and we will endeavour to get you away as soon as possible.  

Customers who choose not to travel can have a refund of the affected leg. This can be done by emailing us at post@redfunnel.co.uk.