How to amend/cancel standard bookings

If your travel plans change for any reason, and you need to make changes to an existing booking, you have the following options:

Submit an amendment request

If your travel dates are 48 hours or more in advance, then simply complete the form at the foot of this page to submit a request for an amendment.

There are no amendment fees for changing your sailing using our amendment form. Fare differences will apply if applicable.

One of our agents will transfer your booking over to the new dates, at the same or similar time(s) to your original booking (subject to availability), and issue you a new e-ticket via email. If there are any fare differences, one of our agents will contact you directly to arrange payment.

 

Amend over the phone

If you are due to travel in the next 48 hours, or if you’d prefer to speak directly to one of our agents, please call us on 02380 019192, and one of our team will be happy to assist.

Please note: booking changes over the phone are subject to an amendment fee of £5.00

 

Cancellations

If you’d prefer to simply cancel your booking you can. Any cancellations are subject to our standard T&C’s. This includes a cancellation fee of 50% of the original fare for Saver Ticket bookings*.

To cancel a booking you can complete the form below, or get in touch directly and one of our team will be able to assist.


If you are amending your booking with new travel dates, you will receive your new booking via email. For all other enquiries one of our agents will be in touch. We will action all booking amends and respond to all requests within 72 hours - if this is after your original travel date, your amendment/cancellation options will not be affected.

If you are looking to amend/cancel a Red Funnel Holidays booking, which includes accommodation purchased with your ferry travel, our T&C's may be slightly different. If this applies to you please contact holidays@redfunnel.co.uk in the first instance. If your original booking was made through a third party, you will need to contact them directly for any changes to your travel.

We completely understand that under certain circumstances, travel plans may have to change at very short notice. If this applies to you, and you would like to discuss your options with our team, please get in touch.

*Standard Cancellation fees refer to bookings cancelled at least 24 hours prior to departure

Amendment / Cancellation Form