Cancellation Protection for Private Vehicle Bookings
Add Cancellation Protection to any private vehicle ferry booking (including car sized vans) booked by Red Funnel, for additional refund options if you need to cancel your sailing at the last minute.
How it works
Cancellation Protection allows you to book with confidence knowing you have extended refund protection if you cannot travel. This means if you book with our "Saver" or "Flexi" ticket types, you would be entitled to a full refund of your original fare, if you cancel in advance of your outward travel for any of the below unforeseen circumstances:
- Covid infection
- Cancelled Hospital Appointment
- Death of immediate family member
- Public Transport Failure
- Flight Disruption
- Mechanical breakdown of vehicle
- Adverse weather
- Jury Service
- Court Summons
- Armed Forces & Emergency Recall to duty
- Relocation of work
- Changes to examination dates
To qualify for a full refund, customers will need to provide supporting evidence as to why they are no longer able to travel.
Please note: our Cancellation Protection upgrade is not an insurance policy. This is an optional add on to our Standard Terms and Conditions, enhancing the refund options for qualifying circumstances.
Terms & Conditons
- A Refund will not be issued if a booking is no longer wanted or needed. Standard T&Cs will apply.
- You will be asked to provide supporting evidence at your own expense, along with the booking confirmation showing that Cancellation Protection has been purchased. We will not issue refunds where sufficient proof is not provided.
- Cancellation Protection is only applicable to the personal circumstances affecting your booking and does not relate to if a sailing is cancelled or delayed. Compensation relating to cancellation or delay of service will form part of the standard T&Cs that all customers have regarding these factors. More information can be found on our Ferry Service Disruption page.
- Refunds will be processed via the same card payment method as was made on the booking.
- Cancellation Protection is not available for account or third party bookings