Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    The only problem was trying to find a seat, as the ferry was packed.
    On the approach to Southampton there are no signs indicating which lanes etc to use for the IOW ferries, this is a problem for travellers who do not know the route. Contrast with Portsmouth, there are lots of signs for...

    • Published:

    I used the Signature lounge for the first time and was disappointed I have to say. It took 40mins to get a cup of coffee and the pastries were cold and stale. The lounge was also very cold. No papers available to read. I sat downstairs on the return journey and found it much more comfortable and got...

    • Published:

    Primarily, rearrange the ships to allow more seating for the paying public (who should not have to pay a premium price to sit in the usually-empty Signature Lounge, in order to avoid not having a seat or - if lucky enough to find one - being squashed up between others as if in steerage on a cheap...

    • Published:

    Great service. Booked online and didn't even need to print out the ticket! SerenĂ ded by a school choir on the crossing which was s lively. Only negative was that the coffee is *****!

    • Published:

    We had an unfortunate delay on our outward journey but overall good service

    • Published:

    Very comfortable seats, and chairs and tables if a passenger needs to have a meal or use their computer,

    • Published:

    The outward journey was OK but the return journey has a 15/20 min delay because both decks could not be loaded at the same time, which I do not fully understand. When you have travelled a long journey to the ferry port a delay is not appreciated. One of your operatives was chatting to someone...

    • Published:

    On time good service

    • Published:

    Good service for disabled passenger. Excellent facilities on board.

    • Published:

    Excellent service as normal far better than your competitors

    • Published:

    With the linkspan problem it took far too long to disembark. Is there a date for when this problem will be resolved?

    • Published:

    Very easy and stress free, staff very professional and helpful.
    We decided to eat on the way back and were very surprised how good the food was.

    • Published:

    From the moment I arrived to board Southampton side I received excellent customer service. Pulled up to show my E Ticket and the gentleman smiled and said Mr Attwood please park in a lane , registration recognition. The boat was clean and well represented, along with smooth crossing. Would I recommend...

    • Published:

    My husband and I were travelling to the Isle of Wight to attend the funeral of my husbands eldest son. I had managed to arrange my trip the wrong way round. Staff at Southampton were very good and swapped them to the correct way round, much to my delight. As usual the ferry was clean,and staff...

    • Published:

    It was packed, couldn't get a table, therefore couldn't get something to eat, both jouneys

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.