Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

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Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

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Customer reviews

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    Paid a lot of money for a service which was running later with no explanation and a boat which didn’t have enough seating.
    Sadly this isn’t a put first experience like this. This company puts profit over service.

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    Efficient running of schedule and professional service. Friendly staff - especially the gentleman directing traffic onto the ferry in Southampton.

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    Very helpful members of staffs, nice & clean ferry

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    Staff where excellent food typical expensive ferry food

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    The crossing over was fine and the reason for 3 stars. The return crossing was late leaving and was so busy there were not enough seats for everyone. I had to stand for the hour as many people did including a man holding a baby and a toddler.
    You clearly have guidelines for amount of cars but...

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    Friendly staff embarking and disembarking was easy nice trip over and back

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    We would definitely sail with them every time as all aboard was great and as we normally travel with dogs the new to us facilities was an added bonus.

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    I found the staff good and the ferry was on time.

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    Red Funnel ferry crossings are always very efficient. Staff are friendly. Food could be better..

    • Published:

    Brilliant service friendly & very helpful!! Thank you

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    Overall it was a good experience , however using the voucher was difficult and as a result the booking was inadvertently the wrong way round, this caused problems boarding and I had to wait another half an hour to start my journey . That said your staff were efficient if a little off hand but the...

    • Published:

    I travel with Red Funnel frequently and it is excellent in every respect except price. Enormously expensive, even with the available offers.

    • Published:

    On time - goof facilities on board - helpful crew

    • Published:

    Super service always the best service very helpful and organised

    • Published:

    We enjoyed the trip to and from the IOW. The ferry departed and arrived on time. We had the fish and chips on the return journey and they were excellent. The reason I only gave 4 stars was because when we got out of the car on the open deck my wife slipped on the greasy deck as it had been...

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.