Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    On time, clean, friendly staff.

    • Published:

    Easy to book, smooth check in and loaded onto ferry. Had breakfast, very good quality and good customer service.

    Nothing to complain about - all super

    • Published:

    The staff were very friendly and helpful and the service ran on time.

    • Published:

    Many reasons. They are usually reliable and on time. The staff are friendly and helpful. For the first time we treated ourselves to return to the island by booking the signature lounge. It was lovely, quiet, comfortable and staff attentive. One suggestion is to perhaps a choice of some savoury snacks. ...

    • Published:

    Excellent all round service. Easy to book on line. Efficient loading and unloading. Generally a painless experience.

    • Published:

    Very efficient, nice food and cup of tea. What more can you ask for

    • Published:

    Food is good and reasonably priced. With special promo offers it makes visiting family a bit more affordable

    • Published:

    They cancelled our sailing for unspecified 'technical reasons'. The text announcing this change arrived around 8.20 am: 80 minutes before our scheduled sailing with a note suggesting the 08.30 or 10.30 alternative! Ferries usually start loading 15 minutes before departure so the 08.30 option was an...

    • Published:

    Make sure the lifts are working, having a 5year old Bull Dog we found getting from bottom deck to the dog lounge an ordeal to say the least

    • Published:

    The ferry was a little late, but an apology was announced.

    • Published:

    Great service, made sure we didn't miss our crossing even though we were late, and on the return put us on an earlier crossing as we were early. Really easy booking and crossing

    • Published:

    No choice but to use this ferry. Good service polite and helpful staff. Very poor space or seating accommodation for diasabled person.

    • Published:

    The service was excellent again, on time with courteous and professional staff.

    • Published:

    Ease of online booking. Fast Check in. I enjoyed the worthwhile options of Priority loading so a quick exit at Southampton; and the Signature lounge.
    Friendly and helpful Red Funnel staff - makes all the difference

    • Published:

    friendly,helpful staff,good value for money

Read more reviews


How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.