Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    Very well organised, clean, & staff v good. Special mention to the guide Jim as we disembarked at Southampton 👍
    A suggestion - could you get someone to go around ensuring selfish so & so’s don’t put their feet on chairs not allowing other people to sit down

    • Published:

    Red funnel provide a good reliable service and the ferry is well appointed. However there is one issue that we find very annoying. we travel with our well behaved dog and have to use the designated lounge on the upper deck. The lounge is very comfortable and had good facilities. We travel several times...

    • Published:

    Fast and efficient. Clean and tidy. Good value!

    • Published:

    Good service and good food,

    • Published:

    The trip was stress free, ran on time and very well organized.
    I appreciated collecting both our outbound and return stickers as we arrived to reception.
    Prior to our return journey, we even received a text message informing us of timing, when to arrive, etc.

    When you consider...

    • Published:

    Helpful and friendly from booking through to changes through to arrival and departure. Swift and efficient and every one of the staff we met along the way was smiley and really nice.

    • Published:

    I wasn’t happy that I got charged over £9 for returning 1 hour earlier on a day return ticket. This change was over 25% of the overall ticket originally purchased. Disgusting

    • Published:

    Easy crossing

    • Published:

    needed to change our late ferry to an earlier one, without any problem.

    • Published:

    Always had good service

    • Published:

    Reliable, comfortable journey helpful and efficient staff.

    • Published:

    Efficient.

    • Published:

    Staff and everything was great

    • Published:

    The service was good right from booking in till arrival on the island and good food in the restaurant so over all a good trip.

    • Published:

    Nice crossing friendly staff

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.