Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    Had no drink available on our 1hr crossing and gents toilets was closed

    • Published:

    Friendly, flexible and great price. Really quick red jet service and so efficient smooth and organised. A company that finally works properly for the customer

    • Published:

    Ticketing service was excellent. On board it was disappointing to find the cafe was not ready for customers, indeed we queued for ten minutes while the breakfast food was restocked, uncovered and staffed and during this time there was no access allowed to the servery. First time this has happened...

    • Published:

    We upgraded to the Signature lounge as a little treat, it was very nice, peaceful,clean and nice to be waited on. But, I do feel that the £10 p/p is slightly over the top, agreed, you get all of the above, plus newspapers, teas, coffee and pastries, but I think maybe a slightly lower charge of for example...

    • Published:

    Overall service was great but we did find it unfair that we were there in in time (actually earlier than needed) and sat queuing but were one of the last to board. Those that turned up last minute where seen on 1st leaving us still waiting. It’s not a case we wouldn’t get on but it meant we couldn’t...

    • Published:

    e
    excellent service easy boarding and on time
    no complaints would definitely recommend to friends

    • Published:

    It was efficient and went to schedule. One appreciates that weather conditions could affect experience.

    • Published:

    Yes I would travel with Red Funnel again. Excellent services from booking to sailing from the island and back again.

    • Published:

    Friendly and welcoming staff, good selection of refreshments and food on board.

    • Published:

    Excellent service clean and reliable

    • Published:

    Yes I would use them again

    • Published:

    Lovely smooth journey! Easy and fast boarding. Food nice if a little overpriced, friendly staff.

    • Published:

    Easy and quick experience. Will definitely use again. Reasonable rates too

    • Published:

    Excellent service, catering good now you don't have to use those coins for your tea and coffee. The embarkation parking facilities at East Cowes are greatly improved too.

    • Published:

    Very slick service, food on board is good and reasonably priced, staff friendly.

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How to post a review

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To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.