Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

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    As alays they were extremely helpful and efficient.

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    Ease of boarding, vessel generally clean, however toilets on the Red Eagle 0900 crossing from Eadt Cowes were awash with water. Think there had been a recent clean but should have been mopped better. Signature Lounge was worth the extra - staff very friendly & a good service

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    Both myself and my wife have mobility problems, plus we.have a.beautiful Springer Spaniel. All the staff helped us so much. They were friendly understanding and couldn't have been more helpful.
    The dog friendly lounge was comfortably furnished with all the amenities of the standard lounge.
    We will...

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    All round first class service.

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    I had to change my ferry time due to a hospital appointment on mainland over running.My change was dealt with very quickly and professionally.I was not charged for this unforeseen event.Thank you.

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    Travelled back to The Isle of Wigfht yesterday Racing on foot from the station to catch the ferry, passenger walk way closed the staff were most helpful and escorted onto the ferry via the vehicle entrance meaning I did not have to wait another hour and a half for the next ferry - Thank-you. Your...

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    Very pleasant staff. Nice easy journey to the mainland and back. Good coffee. Travelled as a foot passenger. No problems. It would be good if Island residents could get cheaper day return foot passenger tickets to travel any time of day. We have to use the ferry four times in February and are retired.

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    Tills weren't working only took cash so cooked breakfast was then not an option, as not much cash on us, lack of communication especially whilst waiting and queuing to then be directed to bar for coffees. Could have at least offered complimentary tea/coffees. It's a long trip when not your fault tills...

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    Very helpful staff and comfortable journey

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    Hi
    We had a brilliant travel over and took my dog over for the first time and she thoroughly enjoyed it. It was a very smooth sailing and the lounge for the dogs is brilliant.

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    They were very helpfull. The vessel was clean and the trips were very smooth. I would recommend them to any one wanting to travel to the I.of W. And will be using them again .thanks for a smooth well run trip to and from the island.

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    The gentlemen that direct you onto and off the ferry were, as usual very courteous. My only complaint this time was that the boat was really cold and not only did we have to wear our coats but have then zipped up with hats and scarves on as well!!

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    The catering staff were very good, but on our sailing all the tills went down and no purchases could be made until the matter had been sorted. Eventually after waiting 20 mins in a queue it was decided cash purchases could be made while the tills were still down. I'm sure this was a problem for...

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    The staff are always so polite and helpful, driving on and off was was quick and efficient without feeling squashed in too tight.

    • Published:

    Cheapest crossing on the solent route for travelling with a car.

    Sailing on time

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