Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

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Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

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Customer reviews

    • Published:

    Excellent customer service as always. Clean ferry facilities. Very accommodating in getting us kn am earlier ferry in standby due to a family emergency

    • Published:

    first class as always.

    • Published:

    Good service as always.

    • Published:

    I dont think you will like my thoughts on your service.
    We travelled on the 9.30 am over which was actually a lovely travel over but extremely busy and not everyone had a seat. Which then encouraged people we did not know to want to sit at our table as we had an empty seat. Which due to the...

    • Published:

    the ferry staff are excellent, we had to change our vehicle at short notice and also the return sailing ,they could not have made tis any easier ,all staff at the port and aboard were very pleasant and approachable

    • Published:

    Feel very safe on the ferry as Covid restrictions really adhered to. Staff are very polite and crossing was very smooth

    • Published:

    Well organised, car recognition is excellent. It is unfortunate but understandable that to eat or drink you have to go outside, although that does not happen in cafes or restaurants. The booking system is usually good but it crashed just after it had taken my money and did not give me a booking. But I...

    • Published:

    Staff very keen too appreciate everyone’s situation at this pandemic time very good team effort well done

    • Published:

    Very punctual service, courteous staff, all reasonable steps taken to ensure our safety from coronavirus. The outward and return journeys added to our enjoyment of an excellent day on the Isle of Wight.

    • Published:

    Had a pleasant trip to the island & return, the only thing i would change to keep customers happy is to allow customers to drink inside , resturants & cafe allow this & still maintain a szfe environment .

    • Published:

    Good service, well organised. I liked the cabin attendant who ensured safety by making sure people obeyed the rules

    • Published:

    Excellent service as usual. This was my first venture off the Island since Covid-19, and I was anxious having heard from friends travelling via Wightlink that their onboard restaurants were open and no one was wearing masks as they all slowly ate and drank for the whole journey. I therefore decided to...

    • Published:

    Efficient service, clean ships, dog friendly

    • Published:

    5 stars were well earned by a team that had to cope with the adversity of 2 ferries suffering technical issues. The staff onboard, at the ports and in the call centre all coped admirably and maintained their helpful good humour throughout.

    • Published:

    I had booked use of the Signature lounge both ways for a discounted rate of £20 (£10 each way). Upon arrival in the Signature lounge on the outbound sailing, I was told that, as covid-19 restrictions had limited what refresments they could give me, I could enjoy only a hot or cold beverage and use of...

    • Published:

    Service was good. Return was a little delayed which was why I've gone for 4 stars.

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.