My Rewards FAQs

My Red Funnel Rewards is Red Funnel’s points based loyalty scheme, offering private mainland customers the chance to earn 4 points for every £1 spent on qualifying purchases including private vehicle ferry, foot passenger travel and food & drink. Each point is worth 1 penny.

My Red Funnel Rewards Plus is exclusively for Isle of Wight residents. Like the standard scheme it allows private customers to earn points on qualifying purchases, but with an enhanced rate of 5 points per £1 spent. Each point is still worth 1 penny.

Your registered address will determine which scheme you are enrolled in.

No, it's completely free to sign up and no purchase is necessary to join.

My Red Funnel Rewards is open to customers aged 14 years or over.

Yes. Existing My Red Funnel customers are able to add My Rewards scheme to their existing My Red Funnel account, but you still need to opt-in and accept the terms and conditions of the scheme.

Yes, in order to join you need a My Red Funnel account, but this can be created in just a few mouse clicks as part of the online sign-up process - you need your email, name and postal address.

A plastic My Red Funnel Rewards card will be issued to you once you've earned 1,000 points.

Points can be earned / redeemed online by logging into your My Red Funnel account and making a qualifying booking. Points can also be made via the contact centre or in person onboard vehicle ferries / at terminals using the following methods:

• Presenting a printed paper membership card.
• Presenting an electronic scanable card by logging in to My Red Funnel Rewards using a smart phone.
• Presenting a plastic My Red Funnel Rewards membership card.
• Presenting an existing Travel Card or Season Ticket held under the same My Red Funnel account as a My Rewards membership. 

An initial 300 points must be earned and validated before any points can be redeemed. After this initial threshold has been reached, validated points can be redeemed in part or in full.
Please note that points are valid for 5 years.

Points earned from ferry travel will be validated at midnight the day after travel for each leg of the journey. When a booking has been made, the points from any legs that have not been completed will show as pending. 

Points will expire 5 years after the date they are validated.

Rewards points cannot be earned or redeemed against any commercial bookings / accounts; coach bookings; any ferry travel bookings for vans exceeding 5.5 metres in length or 2 metres in height; food and drink purchases made onboard Red Jet services; in relation to third party supplied products such as accommodation, attraction tickets, event tickets, packaged activities, fly and dine offers and rail, bus & coach tickets or; against ferry travel bookings made via a third party e.g. accommodation provider. It is not currently possible to earn or redeem Rewards points at Red Funnel Ticket Vending Machines. 

Yes, all Travel Card bookings qualify for My Rewards points. Points will be awarded based on the net cost of the booking and are validated at midnight the day after travel. Points earned can be used to pay or part-pay for new bookings made using a Travel Card. Please note that points cannot be used to top-up a Travel Card account.

Yes, your Travel Card / Season Ticket can be scanned at the point of purchase (excluding Red Jets and ticket vending machines).

Yes, points are awarded on new Season Ticket purchases / renewals made after joining the Rewards scheme. Points will be awarded upfront for Season Ticket purchases. Rewards points cannot be used to pay / part-pay for new Season Tickets / Season Ticket renewals. 

Please note: customers purchasing / renewing a Season Ticket prior to 7th August 2015 will have been given free credit on a Travel Card as per the previous terms and conditions. From 7th August 2015, Season Ticket purchases / renewals only earn My Reward points.

Yes, Saver Tickets purchased by My Rewards members will earn points based on the net cost. Points cannot be used to purchase Saver Tickets. 

Yes, points will be added automatically for the parts of your booking that qualify.

No, My Rewards points can only be earned on new bookings made after you have signed up for the scheme. 

Yes, My Rewards points can be earned from any booking where the product type qualifies. Points will be awarded against the net spend (i.e. the price paid). 

Points earned from catering purchases will ordinarily be validated and available for redemption the same day. Points earned from travel purchases will be validated and available for redemption from midnight the day after travel.

Unfortunately points cannot be earned / redeemed against third party supplied products such as accommodation, attraction tickets, event tickets, packaged activities, fly and dine offers or rail, bus & coach tickets.

Unfortunately not at present, this is something we are working on for the future.

No, unfortunately points cannot be earned / redeemed against ferry bookings made by a third party.

Points can only be spent using the My Reward member's account, but travel can be booked for someone else and payment / part-payment made using your rewards points. 

No, unfortunately My Red Funnel Rewards is for private customers only.

No, My Rewards points can only be earned on van bookings for vans under 2 metres in height and under 5.5 metres in length.

No, not at the moment although it's something we hope to offer in the future. 

You can add My Rewards to each of your My Red Funnel accounts but it's not possible to pool your reward points. We therefore recommend you add My Rewards to your most active / up-to-date account and ask us to close the others - we will transfer across the points balance from any accounts you wish to close.

By joining the My Red Funnel Rewards scheme you have agreed to be contacted occasionally via email in relation to the scheme. This is separate to My Red Funnel general marketing preferences, which can still be opted in / out of at any time.