My Rewards FAQs
Q. How does it work?
My Red Funnel Rewards is Red Funnel’s points based loyalty scheme, offering private mainland customers the chance to earn 4 points for every £1 spent on qualifying purchases including private vehicle ferry, foot passenger travel and food & drink. Each point is worth 1 penny.
My Red Funnel Rewards Plus is exclusively for Isle of Wight residents. Like the standard scheme it allows private customers to earn points on qualifying purchases, but with an enhanced rate of 5 points per £1 spent. Each point is still worth 1 penny.
Your registered address will determine which scheme you are enrolled in.
Q. Does it cost anything to join?
No, it's completely free to sign up and no purchase is necessary to join.
Q. Is there a minimum age for joining the scheme?
My Red Funnel Rewards is open to customers aged 14 years or over.
Q. I already have a My Red Funnel account, do I need to do anything to sign up?
Yes. Existing My Red Funnel customers are able to add My Rewards scheme to their existing My Red Funnel account, but you still need to opt-in and accept the terms and conditions of the scheme.
Q. I don't have a My Red Funnel account but would like to join My Rewards, is that possible?
Yes, in order to join you need a My Red Funnel account, but this can be created in just a few mouse clicks as part of the online sign-up process - you need your email, name and postal address.
Q. Do I get a plastic membership card?
A plastic My Red Funnel Rewards card will be issued to you once you've earned 1,000 points.
Q. How do I earn / redeem points?
Points can be earned / redeemed online by logging into your My Red Funnel account and making a qualifying booking. Points can also be made via the contact centre or in person onboard vehicle ferries / at terminals using the following methods:
- Presenting a printed paper membership card.
- Presenting an electronic scanable card by logging in to My Red Funnel Rewards using a smart phone.
- Presenting a plastic My Red Funnel Rewards membership card.
- Presenting an existing Travel Card or Season Ticket held under the same My Red Funnel account as a My Rewards membership.
Q. My account shows I have points but I can't currently spend them, why not?
An initial 300 points must be earned and validated before any points can be redeemed. After this initial threshold has been reached, validated points can be redeemed in part or in full.
Please note that points are valid for 5 years.
Q. I made a booking but the points are 'pending' and aren't available to spend, why is this?
Points earned from ferry travel will be validated at midnight the day after travel for each leg of the journey. When a booking has been made, the points from any legs that have not been completed will show as pending.
Q. When will the points I earn expire?
Points will expire 5 years after the date they are validated.
Q. Which products / services are excluded from My Red Funnel Rewards?
Rewards points cannot be earned or redeemed against any commercial bookings / accounts; coach bookings; any ferry travel bookings for vans exceeding 5.5 metres in length or 2 metres in height; food and drink purchases made onboard Red Jet services; in relation to third party supplied products such as accommodation, attraction tickets, event tickets, packaged activities, fly and dine offers and rail, bus & coach tickets or; against ferry travel bookings made via a third party e.g. accommodation provider.
Q. Can I earn points when I make Travel Card bookings?
Yes, all Travel Card bookings qualify for My Rewards points. Points will be awarded based on the net cost of the booking and are validated at midnight the day after travel. Points earned can be used to pay or part-pay for new bookings made using a Travel Card. Please note that points cannot be used to top-up a Travel Card account.
Q. I have a Travel Card / Season Ticket - can I earn points on food and drink purchases and ferry travel bookings made in person by presenting my card?
Yes, your Travel Card / Season Ticket can be scanned at the point of purchase (excluding Red Jets and ticket vending machines).
Q. Can I earn points on Season Ticket purchases / renewals?
Yes, points are awarded on new Season Ticket purchases / renewals made after joining the Rewards scheme. Points will be awarded upfront for Season Ticket purchases. Rewards points cannot be used to pay / part-pay for new Season Tickets / Season Ticket renewals.
Please note: customers purchasing / renewing a Season Ticket prior to 7th August 2015 will have been given free credit on a Travel Card as per the previous terms and conditions. From 7th August 2015, Season Ticket purchases / renewals only earn My Reward points.
Q. Can I earn points when I buy Saver Tickets?
Yes, Saver Tickets purchased by My Rewards members will earn points based on the net cost. Points cannot be used to purchase Saver Tickets.
Q. I want to make a ferry booking and also purchase other products / services that don't qualify for rewards points (e.g. hotel, attraction, event ticket), will points still be added for the ferry element?
Yes, points will be added automatically for the parts of your booking that qualify.
Q. I have already booked travel for a date in the future - if I sign up before I travel will I earn points on that booking?
No, My Rewards points can only be earned on new bookings made after you have signed up for the scheme.
Q. I often make ferry bookings using special offers, can I still earn points when using a discount code?
Yes, My Rewards points can be earned from any booking where the product type qualifies. Points will be awarded against the net spend (i.e. the price paid).
Q. When will the points I earn be validated?
Points earned from catering purchases will ordinarily be validated and available for redemption the same day. Points earned from travel purchases will be validated and available for redemption from midnight the day after travel.
Q. If I book accommodation, event tickets, attraction tickets, rail and coach tickets or package tickets via Red Funnel, can I earn points?
Unfortunately points cannot be earned / redeemed against third party supplied products such as accommodation, attraction tickets, event tickets, packaged activities, fly and dine offers or rail, bus & coach tickets.
Q. Can I earn points when I buy food and drink onboard the Red Jet service?
Unfortunately not at present, this is something we are working on for the future.
Q. I've booked an Isle of Wight holiday direct with an accommodation provider and the price included ferry travel - can I earn points on the travel cost?
No, unfortunately points cannot be earned / redeemed against ferry bookings made by a third party.
Q. Can I spend my points on travel for someone else?
Points can only be spent using the My Reward member's account, but travel can be booked for someone else and payment / part-payment made using your rewards points.
Q. I am a freight / commercial customer, can I join the My Rewards scheme?
No, unfortunately My Red Funnel Rewards is for private customers only.
Q. I am booking travel for a van over 2 metres in height and / or over 5.5 metres in length, can I earn Rewards points?
No, My Rewards points can only be earned on van bookings for vans under 2 metres in height and under 5.5 metres in length.
Q. Can my partner / family pool our My Red Funnel Rewards points?
No, not at the moment although it's something we hope to offer in the future.
Q. Can I link My Rewards to more than one My Red Funnel account?
You can add My Rewards to each of your My Red Funnel accounts but it's not possible to pool your reward points. We therefore recommend you add My Rewards to your most active / up-to-date account and ask us to close the others - we will transfer across the points balance from any accounts you wish to close.
Q. I've signed up for My Red Funnel Rewards but I don't want to receive marketing emails, can I opt out of being contacted with news and offers?
By joining the My Red Funnel Rewards scheme you have agreed to be contacted occasionally via email in relation to the scheme. This is separate to My Red Funnel general marketing preferences, which can still be opted in / out of at any time.
Q. Can I earn / redeem points if I book as a guest?
No, points can only be gained / redeemed using your registered My Red Funnel Account and cannot be earned using the guest booking option.
If you have a question which is not answered above please send an email to the My Rewards team who will do their best to help.