My Rewards FAQs

Q. How does it work?

My Red Funnel Rewards is Red Funnel’s points based loyalty scheme, offering private mainland customers the chance to earn 4 points for every £1 spent on qualifying purchases including private vehicle ferry, foot passenger travel and food & drink. Each point is worth 1 penny.

My Red Funnel Rewards Plus is exclusively for Isle of Wight residents. Like the standard scheme it allows private customers to earn points on qualifying purchases, but with an enhanced rate of 5 points per £1 spent. Each point is still worth 1 penny.

Your registered address will determine which scheme you are enrolled in.

Q. How do I earn / redeem points?

Points can be earned / redeemed online by logging into your My Red Funnel account and making a qualifying booking. Points can also be made via the contact centre or in person onboard vehicle ferries / at terminals using the following methods:

  • Presenting a printed paper membership card.
  • Presenting an electronic scanable card by logging in to My Red Funnel Rewards using a smart phone.
  • Presenting a plastic My Red Funnel Rewards membership card.
  • Presenting an existing Travel Card or Season Ticket held under the same My Red Funnel account as a My Rewards membership. 

Q. Which products / services are excluded from My Red Funnel Rewards?

Rewards points cannot be earned or redeemed against any commercial bookings / accounts; coach bookings; any ferry travel bookings for vans exceeding 5.5 metres in length or 2 metres in height; season/saver tickets; food and drink purchases made onboard Red Jet services; in relation to third party supplied products such as accommodation, attraction tickets, event tickets, packaged activities, fly and dine offers and rail, bus & coach tickets or; against ferry travel bookings made via a third party e.g. accommodation provider. 

Q. Can I earn points when I make Travel Card bookings?

Yes, all Travel Card bookings qualify for My Rewards points. Points will be awarded based on the net cost of the booking and are validated at midnight the day after travel. Points earned can be used to pay or part-pay for new bookings made using a Travel Card. Please note that points cannot be used to top-up a Travel Card account.

Q. Can I earn points on Season Ticket purchases / renewals?

Yes, points are awarded on new Season Ticket purchases / renewals made after joining the Rewards scheme. Points will be awarded upfront for Season Ticket purchases. Rewards points cannot be used to pay / part-pay for new Season Tickets / Season Ticket renewals. 

Please note: customers purchasing / renewing a Season Ticket prior to 7th August 2015 will have been given free credit on a Travel Card as per the previous terms and conditions. From 7th August 2015, Season Ticket purchases / renewals only earn My Reward points.

Q. When will the points I earn be validated?

Points earned from catering purchases will ordinarily be validated and available for redemption the same day. Points earned from travel purchases will be validated and available for redemption from midnight the day after travel.

Q. Can I link My Rewards to more than one My Red Funnel account?

You can add My Rewards to each of your My Red Funnel accounts but it's not possible to pool your reward points. We therefore recommend you add My Rewards to your most active / up-to-date account and ask us to close the others - we will transfer across the points balance from any accounts you wish to close.

If you have a question which is not answered above please send an email to the My Rewards team who will do their best to help.