Amend / Cancel Bookings affected by disruption
We have made temporary changes to our amendment and cancellation policy, for any customers whose travel plans are affected by the disruption to our service on 10 May 2021.
For customers who wish to amend or cancel, we have the following options:
Contacting us to make changes
Due to the overwhelming number of calls and emails we are receiving we are prioritising the most immediate bookings, and thank you for your patience and understanding.
If you would prefer to amend your booking to a future date, or hold your booking credit and decide another time, complete the form below and select either option 1 or 2, then click ‘submit’. One of our agents will get in touch to process your request
If you wish to cancel your ferry booking, simply complete the form below, select the option “3. Cancellation” and click ‘submit’. One of our agents will process your refund to the card originally used for payment, and will contact you to confirm once this has been processed.
Please note: We will aim to get back to all requests within 48 hrs, but in some cases this may take longer. If you have completed the request form and not heard back from us within 48 hrs, please get in touch.