Ferry Service Disruption
We have created this user-friendly guide to explain your rights and options in the event your scheduled sailing to and from the Isle of Wight is delayed or cancelled. Through this guide you will find your travel options for delays over 90 minutes, a link to the legislation concerning your rights, information on compensation and an online form to complete if you need to make a claim.
Safely getting you to and from the Isle of Wight is our job, and it’s something we take very seriously. Rain or shine we strive to keep you sailing around the clock, 365 days a year, and we do our very best to get you to your destination port, safely - and on time.
Unfortunately, due to the nature of ferry travel, delays can occur. These delays are often rooted in doing whatever needs to be done to ensure your safety and that of your fellow passengers and our crew. No matter what the reason, when delays occur, we’re deeply sorry for the disruption to your travel plans.
Frequently Asked Questions
Already checked in for your sailing and want to leave the terminal (to rebook or cancel)?
Please be sure to see a member of staff to let them know. We'll need to update your booking as well as remove you from our crossing manifest.
Not yet arrived for your sailing and wish to cancel or rebook?
Call us on 02380 019192. As phone lines can get very busy during service disruption, you can also email us at firstname.lastname@example.org and let us know your details and what you wish to do. A member of our team will get in touch from there.
Cancelling your crossing with us and travelling with another carrier instead?
Please note that Red Funnel is not liable for covering any extra cost/difference in fare price.