Compensation Details
If you were affected by the travel disruption on our services between 16-18 March, you may be entitled to compensation as follows:
1. Eligibility:
- To claim compensation, please complete this form: Service Disruption Claims.
- Alternatively, you can call our contact centre at 023 8001 9192.
2. Pre-Booked Vehicle Ferry Sailings:
- Passengers pre-booked on affected vehicle ferry sailings will receive vouchers for the inconvenience caused.
3. Hi-Speed Services:
- Season ticket holders and customers with tickets booked on our hi-speed services will receive compensatory extensions to their tickets.
4. Specific Dated Tickets:
- If you hold specific dated tickets affected during this period, please get in touch with our customer services at [email protected] with details of your disruption.