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Two people hiking a coastal trail

Customer Information & Support

Welcome aboard Red Funnel! Make yourself comfortable. In under an hour with a vehicle, or 30 minutes if you’re a foot passenger, you can be enjoying a holiday in a beautiful part of the country. Onboard, enjoy facilities like our premium Signature Lounge, pet-friendly lounge, licensed bar, café, and retail shop, plus outdoor sun decks to take in the fresh air.

In addition to ferry travel, we offer great holiday and accommodation deals and packages, discounted attraction and event tickets, and special savings for the perfect trip to the island. We look forward to sharing our award-winning customer service experience with you and hope to make your journey even better than you’d imagined. 

Book Travel

Book ferry passage (with or without a vehicle), check out upcoming events, purchase attraction tickets, and see holidays and packages for your Isle of Wight escape. 

Contact Us

If you have questions, comments, or concerns, we would love to hear from you. Please reach out to our customer service team and they will be happy to assist you. 

Family on the ferry

FAQ

See frequently-asked questions about ferry travel, making a booking, health and safety, and what to do in the event of weather disruption. 

Passenger Assistance & Accessibility

Review our step-by-step guide to making a booking and getting on board. 

Service Disruption/Claims

Find out what to do in the event of a delay, cancellation, or rebooking. 

Port locations & Facilities

Learn more about our Island and mainland locations. 

Disabled persons Rights

A detailed overview of disabled persons rights as a valued Red Funnel customer. 

Healthcare Travel Scheme

A full overview of Red Funnel's Healthcare Travel Scheme.

Accessibility & Sensory guide

A complete Accessibility & Sensory Guide for onboard and in our terminals.

Disabled Persons Discount

A 25% discount for all eligible customers travelling between the Isle of Wight and Southampton.

Aerial Image of the ferry

Policies & Conditions

Learn about Red Funnel’s on-board policies and conditions. Find information about traveling with pets, what to do with luggage and bicycles on board, and booking conditions to be aware of. 

Customer Reviews

1 2 3 4 5
No issues at all. On board staff very helpful
Tue, Apr 30 2024
1 2 3 4 5
Table service in the signature lounge was perfect.
Tue, Apr 30 2024
1 2 3 4 5
Very well organised and everything ran very smoothly
Tue, Apr 30 2024