Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

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Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

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Customer reviews

    • Published:

    Ferry was on time and we had a pleasant journey

    • Published:

    The ferries left on time. However the journey back to the Island was not pleasant despite the request made over the public address for people to control their children. The entire journey was spoilt by children being allowed to run about and shout with out parental control. I know that RF will...

    • Published:

    Had a great time on the crossing to the IOW with Pete my master. He had a pint 🍺 of the Wight ale while I chilled and met new dog friends.
    I can thoroughly recommend this for dogs and well behaved owners.

    Photo attached for any female dogs who fancy me. 🐕

    • Published:

    Staff were good behind the food - although queues were long. One thing I was unhappy about - it is great to see dance schools going to the mainland but I really object to the girls hair being brushed and sprayed by their mums whilst I am eating breakfast.

    • Published:

    Excellent service, have used quite often recently as we have had to make several journeys to the Isle of Wight, they have run on time, have been clean and good onboard facilities.

    • Published:

    The ferry prices are to expensive. Range from 50£ 70£ for one way is exagerate. Some people work a whole day to afford this price and they dont get nothing extra for this money,and barelly if they have a seat on a bussy ferry. Would maybe be ok if there are3-4 people sharing the cost cost for a...

    • Published:

    Excellent service from Redfunnel.
    Only problem is on a very packed crossing, people take one table an four chairs for one person and three bags and are not challenged by staff. This leaves weary travelers with nowhere to sit and eat.
    These rude customers will not move when asked bu other...

    • Published:

    Unfortunately there was a 90 minute delay on the morning we travelled due to a technical fault.

    • Published:

    well organised and polite staff

    • Published:

    Over half an hour late leaving, arrived almost an hour late. Dirty and sticky tables. Cold on board.

    • Published:

    Well organised quick service. To and from the island.

    • Published:

    Ferry was late getting away from Southampton,lots of vibration on the journey ,only seemed smooth when ferry turned left or right.

    • Published:

    Excellent service. Easy to book in, prompt to leave and arrive. Good area for passengers with dogs.

    • Published:

    really cold on the ferry, had my coat all buttoned up, not just me that was cold

    • Published:

    Very happy with the service

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.