Red Jet Suspension Info for Customers
From Saturday 18 April our Red Jet service will be temporarily suspended due to the ongoing COVID-19 situation, and we sincerely apologise for any inconvenience to your journeys.
Whilst this extremely tough decision was made due to the ongoing reduction in demand, and the need to maintain the resilience of our lifeline ferry service, we recognise that some customers still need to travel with us for essential reasons and will be affected by this change.
To assist you in continuing to travel via our East Cowes <> Southampton route we have put a number of options in place to support you.
Please identify which category applies to you, and follow the instructions below:
Unable to travel in a vehicle?
Customers without access to a car, or unable to travel by vehicle from 18 April may continue to travel as foot passengers on the Vehicle Ferry using their season ticket or our other, regular foot passenger ticket types.
Please note that some of our current sailings are "Stay in Vehicle" type and require all passengers to remain in a vehicle. If you choose to travel with us on foot on one of these sailings, you will need to use our mini-bus service and remain on the vehicle deck.
Please note that in order to facilitate social distancing rules whilst complying with MCA rules for these sailing types, we are limited to 5 foot passengers using our mini-bus service per crossing at this time. For this reason, and to avoid any disappointment in being able to sail, we highly recommend travelling in your own vehicle during these crossing types.