How to amend/cancel IOW Festival & Event bookings
In response to the news that the Isle of Wight Festival 2020 will not go ahead, due to the developing situation with COVID-19 (Coronavirus), we have made temporary changes to the way we process bookings for cancelled / postponed events.
For customers with a ferry booking for a specific event which has been cancelled, or postponed to a date they can no longer attend, we have the following flexible options for amending or cancelling:
Contacting us to make changes
Due to the overwhelming number of calls and emails we are receiving we are prioritising the most immediate bookings, and thank you for your patience and understanding.
If you would prefer to amend your booking to a future date, or hold your booking credit and decide another time, complete the form below and select either option 1 or 2, then click ‘submit’. One of our agents will get in touch to process your request
If you wish to cancel your Isle of Wight Festival 2020 / other event ferry booking, simply complete the form below, select the option “3. Cancellation” and click ‘submit’. One of our agents will process your refund to the card originally used for payment, and will contact you to confirm once this has been processed.
Please note: We will aim to get back to all requests within 28 days, but as we are currently inundated with calls and emails related to the COVID-19 situation, this may in some cases take longer. If you have completed the request form and not heard back from us within 28 days, please get in touch.