How to amend/cancel IOW Festival & Event bookings

In response to the news that the Isle of Wight Festival 2020 will not go ahead, due to the developing situation with COVID-19 (Coronavirus), we have made temporary changes to the way we process bookings for cancelled / postponed events.

For customers with a ferry booking for a specific event which has been cancelled, or postponed to a date they can no longer attend, we have the following flexible options for amending or cancelling:

1. Free Amendments

Amend your current booking to a future date, with no amendment fee. This can be any date in the future, including the 2021 Isle of Wight Festival dates when they are announced - so you can pre-book your preferred sailing for next year’s event. Your amended dates can be changed again free of charge, at your convenience. Fare differences will apply where applicable.

If you have purchased IOW Festival tickets with Red Funnel, these can also be deferred to the 2021 event.

 

2. Booking Credit

Put your booking on hold with a credit. You will then have until 31 December 2020 to decide what to do with your credit. You can either choose to put it towards a future booking or if you’d prefer you can cancel it (see option 3).

 

3. Cancellation

If you’d prefer to simply cancel your ferry booking with Red Funnel you can. We are temporarily waiving cancellation fees on ferry bookings for customers holding tickets for cancelled events, so you will receive a full refund.

If you purchased Isle of Wight Festival tickets from Red Funnel along with travel, and you choose to cancel, those will also be refunded at the same time.

 

Contacting us to make changes

Due to the overwhelming number of calls and emails we are receiving we are prioritising the most immediate bookings, and thank you for your patience and understanding.

If you would prefer to amend your booking to a future date, or hold your booking credit and decide another time, complete the form below and select either option 1 or 2, then click ‘submit’. One of our agents will get in touch to process your request

If you wish to cancel your Isle of Wight Festival 2020 / other event ferry booking, simply complete the form below, select the option “3. Cancellation” and click ‘submit’. One of our agents will process your refund to the card originally used for payment, and will contact you to confirm once this has been processed.

Please note: We will aim to get back to all requests within 28 days, but as we are currently inundated with calls and emails related to the COVID-19 situation, this may in some cases take longer. If you have completed the request form and not heard back from us within 28 days, please get in touch.

Amend/Cancel IOW Festival & Event bookings