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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 92 100 21890
23-Apr-2017
Prompt and efficient. However, really let down by the quality of food on offer. Drinks/cakes etc good, but meals are dreadful. I have tried now on numerous crossings to find something tasty and healthy and it is hopeless.
Also, the price is high.
23-Apr-2017
Fast Friendly Efficient.
23-Apr-2017
Very efficient service, staff helpful on board and welcoming. Able to come back on earlier ferry due to arriving earlier than expected.
23-Apr-2017
Compared to other ferry company, relatively good value
23-Apr-2017
On time, very relaxing journey! Pleasant staff.
23-Apr-2017
Friendly customer service, loaded and unloaded on time and with a smile.
23-Apr-2017
I read a lot of negative feedback before We actually went onboard but on the contrary it was a breeze to board and disembark, it was relaxing, great views lots of seats and plenty of food and drinks to choose from, I enjoyed every bit of it, may be because it wasn't so full, even though we were travelling during Easter break with kids, hopefully it's the same during summer break
23-Apr-2017
Always polite and helpful staff and the crew on disembarking made me smile with his farewell curtsy and as I got to ferry early even popped me on earlier boat which was excellent!
23-Apr-2017
Excellent service - quick boarding and efficiently managed. The same with disembarking. Very good quality beverages at reasonable prices. Would highly recommend using Red Funnel again.
23-Apr-2017
Punctual service, polite staff.
Still too expensive though.
23-Apr-2017
Both the outward and return ferries were exactly on time. The whole area was clean and tidy.
22-Apr-2017
It was all very very easy.
22-Apr-2017
Staff very pleasant and . Great service on the boat.
22-Apr-2017
We recently returned from East Cowes and as we were boarding an accident occurred. The ground staff kept all the waiting cars informed of what was happening once the person involved had received medical attention. They acted in a professional and claim manner. Getting everyone on board as quickly as they could.

I always prefer to travel with Red funnel as arriving in East Cowes is perfect for our destination.
22-Apr-2017
We arrived at the terminal just over an hour before our sailing was due to leave, they were just finishing loading the earlier ferry, they had room and were able to fit us on. Great service thank you all.
22-Apr-2017
As usual the service from Red Funnel was fantastic, the staff were very friendly and couldn't do enough for you. 😊
22-Apr-2017
I like red funnel because every time I've used them they are on time,easy booking and if your early they will put you on the early ferry instead of waiting for the ferry you have book. The staff are all helpful and they seem to know there jobs to get the ferry going
22-Apr-2017
4 breakfasts £26 really?
22-Apr-2017
Easy booking process and organised queueing on arrival at the dock
22-Apr-2017
Very easy to use ferry by car, staff all friendly and helpful, good facilities on board.

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Red Funnel Isle of Wight Ferries

Event rating: 92 100 21890

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-091a6ba8fb4bb113c)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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