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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 92 100 21318
22-Feb-2017
For the first time ever travelling with red funnel a crew member listened to us when we said we needed extra door opening space due to my wife being disabled.
Unfortunately I didn't get the crew members name
22-Feb-2017
The service you provided was excellent. The ferrys ran to time your staff were friendly and happy to help. My children and i were pleasantly surprised by a really happy gentleman waving us off the ferry dancing smiling and wavering at us as we came off the ferry in southampton. This really was service with a smile. We hoped he would be there on our return journey to and he was..that man is a credit to you. My children have told everyone about "the dancing ferry man". The only negative thing is... more
22-Feb-2017
The crossing was on this occasion without incident and everyone that I came into contact with was friendly and efficient
21-Feb-2017
Relaxing trip no hassle had to change my return trip phone at 7.00am on day traveling out the lady I spoke to was pleasant extremely helpful and efficient could not praise them enough thank you red funnel
21-Feb-2017
Good service. Punctual.
21-Feb-2017
It is a pleasure to travel with Red Funnel, always helpful friendly people, and good value. when your delayed on your trip and get back a bit late they do not make you feel worse then you already feel, they try and get you on the next ferry so you can get back home. Lovely comfortable seating and the bar and food are excellent.
21-Feb-2017
We went over on the Falcon and the trip in the morning 7:15am was freezing inside no heating and for 3 coffees and 2 muffins £9.something I personally think the prices are expensive
21-Feb-2017
A very pleasant experience, comfortable seating and very good coffee
21-Feb-2017
I have difficulty walking very far & your staff are brilliant, always ready to go that one step more to help. Thank you all.
21-Feb-2017
Efficient service and friendly staff. Particularly enjoyed the chap directing traffic at disembarkation at Southampton!
21-Feb-2017
Smooth and easy online booking, straight forward registration and loading and exiting, friendly crossing helpful staff. Great sailing there and back.
21-Feb-2017
Two good trips were spolied to some extent by the lack of a quiet area. All lounges were busy, with noisy groups in all of them. I am sure a quiet lounge would be appreciated by many customers, although the crew might have difficulty "policing" these if the railway equivalents are anythying to go by.
21-Feb-2017
Punctual and efficient.
20-Feb-2017
We had to drive on to the mezzanine floor and were appalled at the way staff 'balled' at passengers to remain in their vehicles. It was impossible to hear any instructions with vehicle windows closed; surely the loudspeaker system should have been used? On a more positive note, we enjoyed a very pleasant meal served from the galley, where all the staff were helpful and friendly. What a contrast to the folks that yelled on the car deck!
20-Feb-2017
On time and fuss free.
20-Feb-2017
Generally the whole trip was very good, however the trip out there was a lot of crumbs under the table and one of the seats where we sat.
20-Feb-2017
I was a bit alarmed to receive a text message of instructions supposedly for the 12 Noon ferry from East Cowes to Southampton saying that is was full crossing. However, MY RESERVATION WAS FOR THE 15:00 HR FERRY. I did t respond but turned up around 14:30 and there was no problem. The e-mail I received should have had the CORRECT time of the crossing for the ticket which I had.
20-Feb-2017
Staff very friendly. Checking etc done very easy and quickly.
Even managed to change return crossing with no problem
20-Feb-2017
very enjoyable experience friendly & helpful staff
20-Feb-2017
good service, on time. good food , rather expensive but needed a breakfast So we have the choice. Pay for it or go without.!!!!!

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Red Funnel Isle of Wight Ferries

Event rating: 92 100 21318

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-06d405db862a937bc)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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