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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 92 100 22245
23-May-2017
I have problems with the stairs so need the lift, the staff are fantastic and always helpful making sure I have my car near the lifts.
23-May-2017
everything from booking in to being told by crewman to have a safe onward journey on the return and that was on the car deck
23-May-2017
We loved everything about the ferry and crossing as short as it was.
23-May-2017
No fuss check in, on board facilities and staff very good
23-May-2017
On our return journey there was a lorry full of live sheep. We campaigned hard to stop this barbaric practice at Dover and we were very disgusted to see this on a Red Funnel ferry.
23-May-2017
Excellent service both to & from the IOW
23-May-2017
Travelling by Red funnel to Isle of Wight was a lovely experience , apart from the meals being very expensive and the quality of Naan bread , which I couldn't eat as it was rock hard , curry was lovely 😊
23-May-2017
Good service, but be aware that turning up early to the port doesn't mean you're first on and first off, especially if you're sent to front of ship, as you have to wait til everyone is off before you can back up and drive off. A bit annoying.
23-May-2017
Efficient service and friendly staff. Love the guy at Southampton that does a dance as he guides cars on and off! Dogs allowed in North Lounge a good feature.
23-May-2017
The ferry was on time for both trips. The staff were efficient and extremely helpful
23-May-2017
Departed on time, clean ship.
22-May-2017
Excellent service all round both trips went without any hitches. We arrived too early for both crossings but were allowed to take the earlier ferry. Both ladies at the booths were exceptionally friendly. Cannot fault red funnel. Thank you for making my first trip to the IOW so enjoyable. Next time though can you put on some sunny warm weather!
22-May-2017
Very safe .staff work well as a team . Well organised ferry company .
22-May-2017
let us travel early and knew all our details on check in on return. excellent customer service
22-May-2017
Smooth and efficient from end to end
22-May-2017
Quite good, ran on time ,comfortable, and much better pet area now.
22-May-2017
Excellent. We were ready to return early and were welcomed on an earlier ferry with a smile and no fuss whatsoever.
22-May-2017
In 2014, Red Funnel ferries went through "the process of a multi-million pound refurbishment of its three ferries" (quoted from the website) The refurbishments included "two new passenger lounges" which were "new pet friendly lounge, child play space". This worked well for a few months with the children's lounge separate from the pet zone (a good idea I might add.)
On my recent crossing however (that cost me £88 WITH a discount code), we were crammed onto the ship with many passengers having to... more
22-May-2017
A very good ferry service. We arrived early and they got us straight onto the earlier crossing. Seemed very efficient and we had a lovely crossing.
22-May-2017
Overcrowded, couldn't get a seat.

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Red Funnel Isle of Wight Ferries

Event rating: 92 100 22245

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-070e4caf3deb86678)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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