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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 91 100 23038
21-Jul-2017
Excellent. Booking was easy. Collecting tickets for attraction easy. Price very reasonable. Ferry on time. Ferry clean. Good food and excellent coffee. Couldn't fault anything.
Thank you very much - we had a lovely day out.
20-Jul-2017
Quick turn around and efficient.
20-Jul-2017
Excellent customer care even when it was my mistake in booking the wrong day. Good communication to myself and campsite. Even when there was a delay travelling back, the people at the port and texts and emails made a bad experience good.
20-Jul-2017
Better communications with customers.very poor service!!!
20-Jul-2017
Yes we will use red funnel again. Yes we would recommend them. Friendly staff.
20-Jul-2017
We have always had good booking service.
20-Jul-2017
red funnel had a ferry out of action causing a lot of people a lot of hassle over this
period but with good PR and a lot of useful info on their website they made it clear
our 2 journeys were guaranteed to be running. A lot of people were not so lucky
but there is no such thing as zero breakdowns.
20-Jul-2017
The Ferry is always punctual and the staff always very helpful and friendly.
20-Jul-2017
A week before travelling I pre-booked a day return on the car ferry to see several different relatives on the mainland, and to have my car examined by a mechanic, and I made my plans accordingly. The afternoon before the sailing, Red Funnel informed me the outbound sailing had been cancelled "due to a technical issue", and that they had booked me onto the next ferry an hour later. This ruined my schedule and caused problems for my relatives' and my mechanic's plans, reducing the time we could... more
20-Jul-2017
All excellent. BUT trying to turn into Red Funnel from main road in Southampton was very difficult, long queue. I know it's not Red Funnel's fault but think something needs to be done to try and get off that main road and to form a queue within Red funnel area. Otherwise really good service on and off board.
20-Jul-2017
All Staff were helpful, courteous and friendly. I felt very sorry for the chap directing the vehicles at East Cowes, he instructed a black Kia Sorento to stop and the lady driver nearly ran him over! She charged up the ramp and was stopping for no one. Considering the disruption this week, everything worked out well.
20-Jul-2017
I enjoyed the crossing with my husband..it was restful and calm. There were plenty of places to sit and the staff were attentive in every way.
19-Jul-2017
Great service! We were delayed by an hour due to several accidents on our drive and therefore missed our ferry. The next one was full and we were warned we might face a 4 hour wait. However, we were so relieved when we were squeezed onto the next ferry at the last minute.
19-Jul-2017
Travelled last week 8th and 15th of this month, the service was excellent on both days although we were sent on a wild goose chase in Southampton driving around the port for no reason, with a roof box on the car we could only be on one deck ! once on board the service was fine.
On our return we put in the standby queue for the ferry before ours, we could not fault the customer service, they were more than helpful and today luck was on our side and were squeezed on at the very back and not having... more
19-Jul-2017
Excellent as usual even with the problems of a revised timetable
19-Jul-2017
Our return ferry was cancelled but were notified and were able to get the earlier one with no problem. The only thing is that your food prices are a bit steep!
19-Jul-2017
Does what it says on the tin!
19-Jul-2017
the staff were friendly, helpful and nothing was too much trouble. The ferries we used were clean and tidy and were approximately on time having had internal difficulties the day before.
19-Jul-2017
Always get a good service from staff of Red Funnel.
19-Jul-2017
Awful, we got caught on the M3 after a bad crash so missed our ferry, I called the ticket office and asked if we could switch our tickets to a fast jet so my parents (who live in Shanklin) could at least change their plans and drive to cowes to see their grandchildren for a couple of hours (we had a day return (9am Out 3pm back so it was a quick visit as we have a 9m old baby a 9yr old and 6yr old) was told no and we had to spend a further £50 plus to use the fast jet service... just ******... more

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Red Funnel Isle of Wight Ferries

Event rating: 91 100 23038

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0233dfdfd4680b1f5)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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