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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 91 100 24511
18-Nov-2017
Always polite courteous and helpful
18-Nov-2017
on time!
18-Nov-2017
Ferry on time good crossing and good service
18-Nov-2017
The arrangements at Southampton were excellent and although the ferry was a little behind schedule due, we were told was due to a lorry breaking down little time was lost The return journey from East Cowes was not so organised in my opinion. We arrived half an hour before sailing as requested but it took some time to check in and when we did the lane we were told to go to was blocked by other vehicles. The problem seemed to stem from the fact that the parking area is not so large as at... more
18-Nov-2017
i travelled with my dog in dog lounge. one person allowed their 9 month old puppy (a baby animal) to cry for the entire voyage. a parent wouldn't leave a baby crying in this way. it was very distressing to have to listen to it. the puppy was in distress and anxious but the owner did not help it. just left it to cry. there are simple, gentle techniques to help distressed dogs into a calm, comfortable balanced state that owners should seek out. rather than view it as acceptable behaviour and... more
17-Nov-2017
Clean customer and kitchen areas. The service left on time. Good selection of hot and cold food.
17-Nov-2017
Excellent service. Number recognition to board making it easy, nice wide parking lanes, plenty of seated space on both mid day Wednesday sailing and Thursday evening. Really very good.
17-Nov-2017
Costumer service
16-Nov-2017
Indications claires, attente raisonnable, service de qualité.
16-Nov-2017
We had the day return ,car plus 2 passengers. Neither of us walk well . It proved to be a comfortable and as easy for us as possible .
The seating is plentiful and spacious .
We purchased 2 drink plus muffins which were good .
The service of all crew was helpful and good.

It is really probably only possible for a day if we take a car ,otherwise the standing when waiting ,and the walking to the boat, too tiring. However the expense means we have to go out of season as it is an expensive crossing. more
15-Nov-2017
Excellent service throughout. Very quick at boarding and getting served at the bar. Very friendly staff.
15-Nov-2017
Great staff making for a pleasant journey
15-Nov-2017
The journeys both ways were seamless.
15-Nov-2017
Punctual crossing and nice and warm inside. Food very tasty too.
15-Nov-2017
It's an efficient service
14-Nov-2017
We are regular travellers. The reliability of service & customer satisfaction is invariably of the highest order
14-Nov-2017
Fast and and efficient service, one criticism however the ticket office in the East Cowes Terminal building did not open till 07.00
14-Nov-2017
Great, professional and efficient service... needed to change return sailing time - no problem!!!
14-Nov-2017
Customer service at all points of contact was excellent from booking on web page to being received at both Southampton and East Cowes by very polite and helpful staff and being directed onto the ferry in my vehicle. When on board the ferry was very clean and the food excellent.
14-Nov-2017
Friendly service and great coffee. I also was pleasantly surprised to find the new pet lounge upstairs on the Eagle. I hadn't realised that had been improved already.

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Red Funnel Isle of Wight Ferries

Event rating: 91 100 24511

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0bb24ff424ea1e3db)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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