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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 92 100 21127
17-Jan-2017
I have mobility problems and was on the E deck, one of the workers saw me and guided me to the life, it certainly made my life easier than having to climb all the stairs up to the lounge on B deck. A small thing but a kind thought really helps so thank you.
17-Jan-2017
Crew: courteous, helpful and efficient.
Food: good and reasonably priced.
Coffee: terrible, tasting of UHT milk, coffee from Steam not good either.
Journeys: uneventful & punctual.
17-Jan-2017
On Time, great staff.
17-Jan-2017
Since moving to the Isle of Wight last year, we have used all the companies providing the crossing service and in our experience Red Funnel are the best ! We have been welcomed by staff and made to feel valued at check in, car loading and in the cabin. We especially look forward to seeing a male staff member who works in Southampton who smiles, waves and bows as the vehicles pass.
The difference between your service and the other companies is quite simply how much your staff enjoy... more
17-Jan-2017
Good Ferry Crossings but te Toilets are not always clean, leaking on my trips.
17-Jan-2017
As usual it was a no problems trip with great customer service.
16-Jan-2017
No fuss good crossing. Busy but still plenty of room to sit down and enjoy the crossing.
16-Jan-2017
Too expensive. Takes too long.I want a freedom tunnel.
16-Jan-2017
Ferry service was very good and the B & B pleasant enough
16-Jan-2017
The ferry itself was really comfortable, we left and arrived on time and the quality of the free wifi was excellent.
16-Jan-2017
great service
16-Jan-2017
On time as usual.
16-Jan-2017
Good service - on time. On return journey arrived early and allowed to travel on earlier ferry.
16-Jan-2017
BrilIant and reliable service. Efficient and friendly staff and excellent amenities.
15-Jan-2017
As always easy and relaxing. Even better now with the licence plate ID. It was so easy not getting the ticket up on the phone. Great thank you
15-Jan-2017
We thought it was expensive. We had to travel the other way to Portsmouth and that was less than half the price.

Otherwise it was efficient and reasonably satisfactory.
15-Jan-2017
My trip from East Cowes to Southampton on Red Eagle onMonday 9 Jan was very eventful. My wife fell over and broke her leg and the crew rallied roung quickly and efficiently to help keep her comfortable until Paramedics could see her in Southampton and move her to an ambulance to take her to Hospital. would llike to
15-Jan-2017
On time.
Friendly staff.
Good food.
Ferry clean.
Overall a very good service.
15-Jan-2017
Excellent service.took my 3 year old and she had an amazing experience.
15-Jan-2017
I arrived earlier than my allocated time, staff were excellent and very helpful, allowing me on an earlier crossing for minimal cost

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Red Funnel Isle of Wight Ferries

Event rating: 92 100 21127

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-04cebd88d7ac217c7)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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