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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 92 100 20145
29-Sep-2016
Excellent service all round from the extremely helpful staff to the on time arrival of our ferries going and returning. Well done Red Funnel.
29-Sep-2016
Always travel if I can with Redfunnel to the mainland. All ships save one have been beautifully updated and staffed well. Dogs enjoy it too!
29-Sep-2016
Service was punctual ,the crew were helpful and polite the meal we had was reasonably priced and quality.
29-Sep-2016
Easy loading, polite staff and very clean ship
29-Sep-2016
As always friendly & courteous staff. We arrived early and were put straight on to the 7:15pm sailing with no problem (and without even asking)!
29-Sep-2016
On time, clean and comfortable, great hot food on offer and clean toilets,
need more special offers mid week
29-Sep-2016
I had 2 crossings this week and for the most part everything was good regards service, crews were helpful etc. However, my return crossing late on Sunday on the Falcon, was not good. The ferry had serious vibration problems at slow speed to the point that it was uncomfortable just sitting there. This was nothing to do with weather conditions either. I would avoid this particular ferry in future or use Wightlink. Red funnel is also very expensive as are all IOW ferries to the point that it makes... more
29-Sep-2016
Was not told about the foot passenger door being unable to be opened, just to walk straight up the ramp. I thought they were being kind as the bus had only just arrived and I had to run to the boat. it was not until the end of the journey that we were taken down to the car deck and was told why the door could not be opened, but others behind us would not have heard that. Apart from that a good return trip, clean and tidy ship, kindly staff, and the boats were on time.
29-Sep-2016
Excellent, couldn't find fault (and I am very picky!)
29-Sep-2016
Positive experience
28-Sep-2016
very good
28-Sep-2016
Excellent from start to finish. Professional and courteous. Good facilities onboard.
28-Sep-2016
Encountered no problems whatsoever. Really comfortable journey going and coming home from our holiday. Thank you so much. Will use again.
28-Sep-2016
From the on line booking and travel to then amending the return travel time on the morning of return over the telephone , everyone was so very pleasant.
The whole operation ran seamlessly. This made so stress free ,enabling us to arrive home earlier than originally anticipated.
28-Sep-2016
Ferry was over booked by at least 12 cars. Told to send email to receive refund for that leg. Sent email but no response within 10m days.
28-Sep-2016
Always helpful staff on telephone. My voucher wouldn't work so lady booked me in over phone.
At the terminal they are always organised, never left hanging about in car park any longer than needed, liaded onto ferry without drama, ferries are easy to board (competitor are a laugh). On the ferry the seats are substantial for the journey and plenty of tables.
28-Sep-2016
Always polite, food good on board. We turned up earlier than booked and managed to take an earlier ferry home.
28-Sep-2016
problem free and punctual with helpful friendly shore and boat staff
28-Sep-2016
Two way crossing with Ospray which was pleasant enough and clean (neither were busy crossings). The best experience was from the crew (both boarding and sailing), all of whom were friendly and welcoming. I also had need to telephone and amend my crossing - the gentleman in the office was equally helpful and friendly.
28-Sep-2016
The purchasing process was straight forward and simple. The service was efficient, the waiting time was nominal and it is a well run operation, on clean, well maintained customer orientated ferries. Staff we very enthusiastic and helpful and knowledgeable. The food and drink on board was of a good standard.

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Red Funnel Isle of Wight Ferries

Event rating: 92 100 20145

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-d4bca458)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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