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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 92 100 20834
08-Dec-2016
Always a pleasure to travel - this time the guy directing the vehicles on and off added theatrical flourishes and a cheery greeting which made me smile 😀👍
08-Dec-2016
Always friendly, and slick operation
08-Dec-2016
Always friendly, always helpful. For my sins, i have to go to the IoW frequently and always use Red Funnel. I'm particularly impressed with the on board catering staff. There's always lots of decent food ready so they keep people moving whatever time of day. pity that not all of the passengers are as nice as the staff.
08-Dec-2016
Always friendly, helpful staff. Never had a bad experience with Red Funnel
08-Dec-2016
On time. Friendly crew. We were able to get an earlier ferry. Comfortable seating
08-Dec-2016
Prompt, friendly & efficient service
08-Dec-2016
Easy to book. Good sailing experience. Ferry was on time.
08-Dec-2016
on time brill breakfast
08-Dec-2016
Overcrowded,no seats available,children having to make do while adults standing-unacceptable!
08-Dec-2016
Excellent service, clean boarding staff, clean ships, good catering. First time for over thirty years with Red Funnel & it knocks spots off Wightlink on every count from fares to departure at destination. Goodbye Wightlink.
08-Dec-2016
Great travel and even better special offers.
08-Dec-2016
No seating massive queing for food we received our food as the lady on the tanoy said to return to our cars the staff on the till was very ubrupt not up to red funnels very high standards
08-Dec-2016
Good service.polite staff and a enjoyable journey
08-Dec-2016
as always its a great way to get to the isle of wight they have good staff and great food. you cant beat it.
08-Dec-2016
The ferry trip out was great we even arrived 10 mins early which allowed us to arrive at our destination early.
08-Dec-2016
Your website is easy to navigate and use,it is well supported by your travel centre whom I have found to be pleasant and most helpful. Yes in my experience your ferries are punctual which is important when one is going to an airport or continental ferry service.
08-Dec-2016
Friendly caring service.
08-Dec-2016
It was our first time to go from East Cowes to Southampton, and we did not enjoy the crossing at all. We found hard seats only to sit on,it was noisy and everyone around us were eating cooked breakfasts,the smell was most upsetting,as I am a poor traveler and yet found no other seating. Once we disembarked we had no idea there were two lanes for the cars leaving the ferry to turn left,so we were trying to get into the left hand lane only to be hooted at by cars until one man shouted at us,... more
08-Dec-2016
One particular member of staff went out of her way to find us seats on a very busy ferry crossing.
08-Dec-2016
Right from the very start at Southampton the experience was great - special mention of the steward who does a little dance to show you the way up the ramp and seeing him again on our return just made us smile and was indicative of the whole experiences - a pleasure

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Red Funnel Isle of Wight Ferries

Event rating: 92 100 20834

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-99b7430f)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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