Access Keys

Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 92 100 21581
27-Mar-2017
Good loading and unloading had a snack going out and coffee coming back. All good
27-Mar-2017
Good crossing, arrived early, placed on earlier crossing to one booked.
27-Mar-2017
Lovely friendly staff, good service which was quick and efficient. New look boats look and feel more relaxing but already a little worn. Please can more baby changing tables be added i.e. In the ladies / gents as one baby changing facility is no way enough.
27-Mar-2017
Used the upper lounge as we had the dogs and the trip was good. The ferry left a few minutes late which was not a problem however for whatever reason we did not disembark for some 15 minutes after docking which extended our journey time without explanation.
27-Mar-2017
We booked this ferry not because it was easy to get where we were going but because of the very reasonable price.and the staff are always very friendly and helpful both on the quay side and on board.
27-Mar-2017
First time I have taken my car on this route and very happy with service. The crew were very friendly, the ship was very clean and the captain took time to wave to my children several times.
27-Mar-2017
Some of the ferries are still rather dated and when a ship is busy sitting comfortably with a family of four is still challenging especially when you want to have a snack and a drink. Try and get thecstaff to ask if you have a rewards card.....my wife forgot when she went to the till, fortunately I managed to chase after her!
27-Mar-2017
Service does not run to time. Both legs of journey delayed by what appeared to be a general inability to handle customers actually using the service they provide. There is no efficiency in the way the customers are loaded/unloaded on the ferry, and considering the absolute extortion regarding the price you have to pay to travel, it is honestly a farce. For a ferry service literally crippling the Isle of Wight economy, as well as severely hurting those who live there by making it far too... more
27-Mar-2017
Only 1 person on the food till. No system for those of us who just wanted a drink.

No loo paper/ soap in toilets staff I did see were rushed and stressed
27-Mar-2017
friendly staff, good timing, toilets in good order, ...
26-Mar-2017
As a regular customer I normally have no problems but last night we were positioned on 0- car deck - normally we go up the ramp . This caused a great problem for me as the lift on the bottom car deck was out of order so I had to struggle up the many steep stairs . I have a slight disability and stairs are a problem for me .
On reaching the seating area I enquirered about the lift and was told the lift at the back of the boat was working to return to the car deck . When the time came to leave... more
26-Mar-2017
good service generally
26-Mar-2017
The ferry service was on time and the crew were very polite.
26-Mar-2017
Booked online, a straightforward experience, the crossing was busy but plenty of room on the boat. Good crossing on time and on the return trip.
26-Mar-2017
the lift from the bottom car deck was broken, meaning a climb of thre filghts of steep stairs for two seventy plus individuals. no warning given at check in. deck hands attitudewhen asked for assistance was curt together with the comment it was my fult for not checking that the lift was working or not
26-Mar-2017
Straightforward booking and efficient and accommodating travelling experience.
26-Mar-2017
Excellent friendly service, as usual. Helpful in allowing me to travel on earlier ferry as I had arrived early. Most helpful.

Ferries are always clean with efficient and friendly staff.
26-Mar-2017
excellent service ran absolutely to time. I was an in patient at hospital on the mainland for the day and we made it back earlier than we thought and the operative on the gate just waved us through and put us on the next ferry rather than the one we were booked on. Brilliant.
26-Mar-2017
Good service as usual
26-Mar-2017
Pricey

Read more reviews

Red Funnel Isle of Wight Ferries

Event rating: 92 100 21581

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0f6d649d5c8c2fb3d)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

You do not currently have any items in your basket.

 
 

Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

Join My Red Funnel for free literature, news, competitions and enhanced booking.

Sign up today