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Customer reviews and ratings

Red Funnel Customer Reviews

Genuine Red Funnel customers have kindly left the following reviews of our service. As we are passionate about customer service, we are working hard to do even better in 2016 by increasing the number of excellent/good reviews from 92% to 95%.  #oneteam

Red Funnel Isle of Wight Ferries

Event rating: 91 100 23946
22-Sep-2017
Great service throughout. All staff involved from booking. starting and ending of journey so helpful and friendly. Very quick to get you on board as well as departing. Services on board also fairly priced with good selection. Seating and eating areas clean.
22-Sep-2017
Have used Red Funnel many times and they provide a excellent service from courteous people to good timekeeping at a reasonable price.
22-Sep-2017
You get what you pay for. A comfy ride, easy ferry crossing! All good!
22-Sep-2017
Excellent friendly staff and comfortable seating and good range of hot food and drinks
22-Sep-2017
we travelled home two days earlier than planned and the ferry had lots of room but we were still charged an extra five pounds, bringing the cost for the return trip up to nearly £100, very exorbitant I think. You cant just turn around and go back and they know it, so you are a captive mug, I suppose I was lucky it was only a fiver !!!
The crossing was fine and service received from staff good
22-Sep-2017
Very polite staff on board. Good selection of food but could do with a healthy eatin snack bar. Timing good for crossing.
22-Sep-2017
All good until I checked out at the till for breakfast and was asked for an extra .35p for a tiny plastic blister of marmalade. Not impressed. It was not as if the breakfast was cheap.
22-Sep-2017
Ferry on time. Loading and unloading of cars ran smoothly due to efficient staff managing the process.
22-Sep-2017
On time and easy ti use in both directions, staff pleasant and helpful
22-Sep-2017
Staff friendly and helpful but the price you charge for a bottle of coke is daylight robbery.
22-Sep-2017
Recommend! Easy to book Wick bosrding. Good service onboard!
21-Sep-2017
The service was OK but it was cold on the ferry.
21-Sep-2017
Fantastic!! Would definitely use again. We booked at last minute due to hearing of a family illness. Despite this, the prices were still reasonable. Booked a flexible return ticket and well worth the extra money as due to the illness turning into a bereavement, we twice had to amend the booking at fairly late notice and the staff on the phone were very professional and we were not charged extra. On the return day in question, we ended up arriving back 6 hours earlier than the second... more
21-Sep-2017
Booking easy . Arrived 3 hours early just as ferry about to leave and were waved straight on! On return were amazed to be greeted by name before producing e- ticket . Altogether a great service - with a smile . Well done!
21-Sep-2017
Excellent and very efficient
21-Sep-2017
Treated myself to Signature Lounge, friendly crew, smart surroundings like an airport lounge, excellent coffee and delicious pastries - what's not to like? Ferry was right on time both ways and I would recommend Red Funnel.
21-Sep-2017
the ferry was on time staff very helpful enjoyable crossing will use again
20-Sep-2017
Yes
20-Sep-2017
Excellent Service throughout both journeys, really helpful and friendly service.l
20-Sep-2017
Good service - no complaints

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Red Funnel Isle of Wight Ferries

Event rating: 91 100 23946

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-09c20fcd927cb5ede)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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