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Passenger Vehicle Ferry Service |
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Route: Southampton-East Cowes, Isle of Wight
Terminal 1, Dock Gate 7, Southampton
Trinity Road, East Cowes, Isle of Wight
Vehicle Customers - you should aim to arrive at least 30 minutes prior to your booked departure time to allow for ticketing and embarkation checks. Due to limited space and the high volume of traffic for shipment at peak times (especially Bank Holidays and in July and August), please do not arrive at the terminal more than one hour before the departure time shown on your ticket (See Travel Links for ideas of what to do in Southampton if you arrive early).
If you are in possession of a bar-coded ticket and the entrance gate is manned you will be asked to show your tickets and will be told which loading lane to join. If the gate is not manned read the signs and join the appropriate lane.
If you have a reservation but no ticket you should join the appropriate lane and report to the ticket office. Quote your reservation number to the Customer Service Agent who will issue your tickets.
If you do not have a reservation, we may still be able to carry you. Please report to the ticket office and enquire about availability or telephone the Travel Centre on +44 (0)870 444 8898 and key option 1.
All tickets will be scanned by terminal staff into the computer system prior to loading and boarding cards will be issued for the number of passengers in your vehicle. |
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Red Jet Hi-Speed Service |
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Route: Southampton-West Cowes, Isle of Wight
Terminal 2, Town Quay, Southampton
Fountain Yard, West Cowes, Isle of Wight |
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Passenger Vehicle Ferry Service |
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Please purchase tickets from the ticket office and board the ship over the passenger gangway. Tickets must be presented to a member of staff on boarding where they will verified by the computer system. Children aged under 14 must be accompanied by a responsible fare paying adult. |
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Red Jet Hi-Speed Service |
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This is a non-bookable passenger only service. There is no official check-in time but it is advisable to arrive at least 12 minutes before departure to allow time to purchase a ticket. At peak times (17:00-18:00 Mon-Fri ex Southampton and 07:30-08:30 Mon-Fri ex West Cowes) join the queue a little earlier to ensure there is space.
Please purchase tickets online or from the ticket office and board over the passenger gangway. Tickets must be presented to a member of staff on boarding.
Please note that this is a strictly no smoking service and passengers must remain seated whilst the craft is in motion. There are no toilet facilities onboard. Children aged under 14 must be accompanied by a responsible fare paying adult. |
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Passenger Vehicle Ferry Service |
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If travelling with a vehicle you should report to terminal staff on arrival so that your journey can be made as smooth and enjoyable as possible. |
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Passenger Vehicle Ferry Service |
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Cycles are carried free of charge. Cyclists must board over the linkspan and follow crew directions. Note: cycles must not be ridden on the linkspan or whilst on the car deck. There are cycle rack facilities at Terminal 1. |
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Red Jet Hi-Speed Service |
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Unfortunately due to limited space, cycles cannot be carried although they are taken free of charge on the vehicle ferries. There are cycle rack facilities at Terminal 2 and West Cowes. |
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Passenger Vehicle Ferry Service |
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Dogs* are carried free of charge but are only permitted on the open Top Deck of each ship or in the designated dog area. If you are travelling with a vehicle it is recommended that you leave your pet inside for the 55 minute crossing. *Guide Dogs excluded. |
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Red Jet Hi-Speed Service |
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Dogs are carried on payment of the appropriate fare* but they must not occupy a seat. *Guide dogs are carried free of charge.
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Passenger Vehicle Ferry Service & Red Jet Hi-Speed Service |
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Due to limited space, luggage is restricted to two items per person. Larger quantities or items can be carried on the Vehicle Ferry parcel service. |
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Passenger Vehicle Ferry Service |
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If you are carrying any hazardous material such as propane gas bottles, inflammable materials or chemicals you must declare such items to Terminal Staff upon arrival. |
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Red Jet Hi-Speed Service |
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Under UK law no hazardous materials can be carried on this service. Please seek advice from terminal staff if in any doubt what constitutes hazardous material. |
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Passenger Vehicle Ferry Service |
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East Cowes - it is not currently possible to purchase rail or coach tickets from the ticket office but this will hopefully change in Q1 2008. |
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Red Jet Hi-Speed Service |
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West Cowes - you can purchase rail tickets to anywhere in Great Britain or Ireland from the Ticket Office. Rail reservations are also available. Tickets may be booked in person or by phone on 01983 291947.
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