A. West Cowes. Red Funnel's vehicle ferry service goes to East Cowes. You can either walk between East and West Cowes using the Floating Bridge (12 minutes) or take a water taxi (5 minutes).
A. Triangle car park ? 150 yards from Terminal 2. It is pay and display.
A. There is some pre-bookable disabled car parking at West Cowes but the nearest public car park is at Northwood 200 yds up the hill on the Newport Road.
A. You should arrive 10-12 minutes before the scheduled departure time. Note: To guarantee a seat on some peak sailings you should arrive up to 20 minutes before departure.
A. Only if over 13 years of age.
A. Yes
A. Yes - you can purchase through rail and coach tickets to any mainland destination. Railcards can also be purchased and railcard discounts apply to fares.
A. The Hi-Speed service is turn-up-and-go and it is not possible to pre-book. If you are travelling with a large group (20 or more) we would appreciate it if you could let us know in advance of travel.
A. Yes ? join the Island Club and purchase one of the several different season tickets that are available. See separate leaflet.
A. Students living on the Isle of Wight can purchase Island Club student season tickets.
A. Yes ? but these are only available from the Island. We also have special senior citizen offers from time to time.
A. No ? unfortunately due to a shortage of space such facilities are not available.
A. Yes - you need a £1 coin which is returned after use
A. If you need assistance with luggage, push chairs or a wheelchair please ask the Pontoon Attendant for help.
A. This is not generally acceptable, large items are best shipped on the vehicle ferry parcel service. See www.redfunnel.co.uk/freight for details.
A. Not on the Hi-Speed service. Cycle racks are available at Terminal 2 in Southampton and at West Cowes. Cycles can be carried free of charge on the vehicle ferry service.
A. No you must purchase a ticket in advance (Season Tickets) or from the Ticket Office at the time of travel. You will be asked to show your ticket on boarding.
A. Yes ? but you will have to pay a surcharge at the Ticket Office prior to boarding. Note some tickets cannot be upgraded - please enquire at the ticket office.
A. Animals in a cage travel free but there is a charge for dogs. They are prohibited from occupying a seat.
A. No - Unfortunately there is not sufficient space
A. A drinks service is provided at your seat from late morning until late evening. There is also a daily newspaper library (Monday-Friday) featuring the main broadsheet and tabloid titles.
A. There are, but these are for crew use only.
A. No - safety regulations insist that all passengers remain seated in designated areas whilst underway.
A. Not generally - but there is no harm in asking when onboard!
A. No - all areas onboard are strictly non-smoking.
A. On Red Jet 3 the safety announcement is in video format. We do play video's onboard during events like Cowes Week and PR trips.
A. Yes ? but it is very seldom that they are used!
A. There are taxi ranks outside Terminal 2 at Southampton and in Fountain Yard at West Cowes.
A. The free CityLink and CityLoop buses stop directly outside Terminal 2 in Southampton and link with the rail station and coach station. Other stops include the City Centre, West Quay, The Quays and Leisure World. The Southern Vectis 91X service to Newport stops outside the West Cowes Ticket Office in Fountain Yard. Other buses serving West Cowes stop outside the Co-op (short walk). West Cowes ticket office sell Adult and Child Rover tickets.
A. No ? but all major debit/credit cards can be used to purchase tickets.
A. The nearest in Southampton is Below Bar in the High Street - 12 minute walk (Lloyds TSB, HSBC, Nat West, Barclays, RBS, Bank of Scotland). In West Cowes, all the major banks can be found in the High Street (2 minutes walk).
A. There are BT pay phones in Terminal 2, Southampton and just outside the terminal at West Cowes.
A. Information from Isle of Wight Tourism (including a map) is available at the terminals and detailed information is provided on this website
A. Red Funnel sell ferry inclusive accommodation and activity breaks on the Island (sailing, golf, gardening, walking, beauty therapy breaks etc) - visit www.redfunnel.co.uk/holidays for information and reservations.
A. There are quite a specialist shops to do with sailing and the usual High Street chains - many are open on Sundays during the Summer.
A. Yes ? parcels are handled up to 5kg. See separate leaflet or www.redfunnel.co.uk/freight
A. Enquire at either Hi-Speed terminal or telephone 023 8033 3042 ext 318
A. If you have a season ticket and opted for card protection cover then we will replace your ticket free of charge subject to terms and conditions. Unfortunately we cannot replace other Hi-Speed tickets which have been lost or stolen.
A. There are shops selling newspapers, magazines, sandwiches etc at both Terminal 2 in Southampton and West Cowes.
A. Service speed is approx 32 knots. They are capable of 40 knots.
A. Between 138 and 190 people depending on the vessel.
A. There berth is adjacent to Terminal 2, Red Funnel's Hi-Speed terminal on Town Quay.
A. East Cowes. You can either walk between East and West Cowes using the Floating Bridge (12 minutes) or take a water taxi (5 minutes).
A. We can ship any vehicle that will fit under motorway bridge. Please telephone 0870 444 8951 for vehicles over 19.0m long.
A. If travelling with a vehicle you should arrive 30 minutes before the scheduled departure time. Foot passengers should arrive at least 10 minutes before departure. Note: It is always advisable to book and/or pay in advance via the website or Travel Centre.
A. Generally yes, subject to availability ? but you may need to pay a surcharge.
A. No you must purchase a ticket in advance (Season Tickets) or at the time of travel. You will be asked to show your ticket on boarding.
A. Generally Yes ? but you will have to pay a surcharge. Note some tickets cannot be upgraded - please enquire at the ticket office.
A. Yes - you can purchase through rail and coach tickets to any mainland destination. Railcards can also be purchased and railcard discounts apply to fares.
A. Yes ? join the Island Club (free to join) and purchase one of the several different Travel Cards that are available. See separate leaflet.
A. Yes ? minimum of 12 adults or 24 children
A. No - Students travelling frequently on the Vehicle Ferry service should consider an Island Club Travel card.
A. No ? but we do have special senior citizen offers available from time to time.
A. Yes
A. Larger items are best shipped on the parcel service. Please ask a member of the terminal staff upon arrival.
A. Yes ? there is no charge but for safety reasons very person onboard needs a ticket.
A. Only if over 13 years of age.
A. Triangle car park ? 100 yards from Terminal 1. It is pay and display.
A. There is some pre-bookable disabled car parking at East Cowes but the nearest public car park is 100 yds away, it is pay and display.
A. Yes - you need a £1 coin which is returned after use
A. No ? unfortunately due to a shortage of space such facilities are not available.
A. Yes. These must be boarded over the linkspan and are carried free of charge. Please ask a member of the Terminal Staff upon arrival.
A. Yes, if travelling with a car we advise owners to leave the animal in the vehicle, alternatively dogs must be confined to designated areas. Please enquire on boarding.
A. There are taxi ranks outside Terminal 2 at Southampton and just outside the terminal at East Cowes.
A. The free CityLink and CityLoop buses stop directly outside Terminal 1 in Southampton. The Southern Vectis 4/5 service connects East Cowes with Ryde and Newport.
A. There is a shop at Terminal One selling newspapers, magazines, sandwiches etc. There are also gift shops onboard each vehicle ferry.
A. No ? but all major debit/credit cards can be used to purchase tickets.
A. The nearest in Southampton is Below Bar in the High Street - 12 minute walk (HSBC, Lloyds TSB, Nat West, Barclays). In East Cowes, a few of the major banks can be found in the High Street (2 minutes walk).
A. There are BT card phones on board each ship, in Terminal 1, Southampton and in the terminal at East Cowes.
A. If you need assistance with luggage, push chairs or a wheelchair please ask the Terminal Staff and ship's crew for help.
A. Yes - there are lifts from the car deck. If you are disabled ask the terminal staff upon arrival to place your car near the lift.
A. Yes - facilities include disabled toilets and baby changing facilities.
A. Yes - but only on the outer decks.
A. There is a café on board selling hot/cold food and a well stocked bar. Most major credit/debit cards are accepted.
A. Yes - there are open seated areas and sheltered sections on the outer deck. Access to the car decks is not permitted whilst the vessel is on route.
A. Service speed is approx 12-14 knots.
A. 895 passengers
A. Not generally - but there is no harm in asking when onboard!
A. Information from Isle of Wight Tourism (including a map) is available at the terminals and on board. Red Funnel sell ferry inclusive accommodation and activity holidays on the Island - detailed information is provided on this website.
A. Yes, we offer sailing, golf, gardening, walking and beauty therapy breaks.
A. Red Funnel sell ferry inclusive accommodation on the Island - visit www.redfunnel.co.uk/holidays for information and reservations.
A. Enquire at either terminal or telephone 023 8033 3042 ext 318
A. Vehicle Ferry tickets that have been lost or stolen but remain unused will be replaced free of charge. Different rules apply to Island Club Travel Card holders. Please go to the ticket or telephone the Travel Centre on 023 8033 4010.
A. From Southampton it is over 4.6m and from the Island it is over 5.5m
A. If a booking is cancelled at least the day before travel, a refund is available subject to a £10 administration fee.
A. Yes ? parcels are handled up to 40kg. See separate leaflet or www.redfunnel.co.uk/freight
A. 5.5m is the greatest length attributable to a 'Small Van'. Any length greater is classed as freight.
