Holiday Booking Conditions
Camping & Touring Packages Booking Conditions
Isle of Wight Car Hire Conditions

HOLIDAY BOOKING CONDITIONS

All and any business undertaken by Southampton Isle of Wight and South of England Royal Mail Steam Packet Company Limited, trading as Red Funnel Holidays at 12 Bugle Street, Southampton, Hampshire SO14 2JY including where appropriate its employees agents independent contractors and sub-contractors who shall all have the benefit of the defences and limitations provided by these conditions (“the Company”) is transacted subject to the conditions set out below and each condition of any agreement between the Company and all those listed on a Booking Form on whose behalf the signatory has signed. No agent or employee of the Company has the Company’s authority to alter the conditions. The Company is a member of the Passenger Shipping Association and the security of all monies paid in respect of your holiday is protected by the Passenger Shipping Association Bonding Scheme (further details are available on request).

1. Your Booking
   
   
   1. Bookings may be made by telephone, letter, fax or via the Internet, but must be followed by sending a signed and completed Booking Form, (unless booking through on this website) or, in the case of an activity holiday, a signed and completed Activity Package Booking Form(s) and Medical Form (if required). For bookings made at short notice, i.e. 7 days prior to departure, a faxed or Internet copy of the completed Booking Form (or, as the case maybe, Activity Package Booking Form(s) and Medical Form (if required)) must be received.
   2. The Company will, upon confirmation by the relevant suppliers, issue a written confirmation (or verbal confirmation if the booking is by telephone) of your preferred holiday at which time you must pay a non-refundable deposit of £35 per person (excluding children under 5 years) and (if taken) any insurance premium in full. For the avoidance of doubt, no contract exists until the Company issues a written confi?rmation and receives the deposit and if taken out insurance premium in full.
   3. If you choose to take out travel insurance (details of which are set out in our current holiday brochures/on our website) then the same will be effective from the date when we confirm your booking. You may cancel the insurance within 14 days of receipt of the detailed terms of the policy but before commencement of your holiday (provided no claim has been made on the policy) in which case the insurance premium will be refunded to you in full, otherwise any insurance premium paid is non-refundable.

2. Payment of Balance
   
   Full payment must be received by the Company no later than 8 weeks before departure, failing which, the Company reserves the right to treat the booking as cancelled and levy charges as detailed in condition 4. For bookings made within 8 weeks of the departure date, full payment must be made at the time the Company con?firms the booking in accordance with condition 1.2 above.

3. Alterations by You
   
   
   1. If you wish to make changes to your booking after written con?firmation has been sent to you, the Company will endeavour to comply with such requests, but is not bound. To cover administration costs, the Company will charge a fee of £15 per person (plus, if applicable, an additional amount reflecting the required changes) unless the alteration only includes an increase in the number of persons, in which case the total fee shall be £15 (plus an additional amount reflecting such increase)
   2. If the number of persons in a booking change, the holiday price will be recalculated on the basis of the new party size. Any increase in price per person as a result of a part-cancellation, e.g. an under-occupancy charge for a room, will be indicated along with a cancellation charge on a revised invoice. The cancellation charge will be calculated in accordance with condition 4.
   3. As stated above, the Company will use reasonable endeavours to accommodate any other reasonable changes you may propose to your booking. However, if the Company is unable to make any change requested and you do not wish to continue with the booking as made, then the booking will be treated as cancelled on the date of your request for the change. Please note, unless the Company in its absolute discretion otherwise agree, a change of departure date or transfer to another hotel or self catering site or activity will be treated as a cancellation (see condition 4) and not as a change to your booking.
   4. Any additional person added to the booking will be deemed to have knowledge of and to have accepted these conditions and must have completed and signed the appropriate Booking Form(s) and Medical Form (if required).

4. 4. Cancellations
   
   
   1. 4.1 For any booking confi?rmed by the Company and later cancelled by you for any reason, cancellation charges as detailed in condition 4.2 below will be payable.
   2. 4.2 The date of cancellation will be the date on which written communication of cancellation is received by the Company as detailed on the following scale: -
      
      

      Period Before Scheduled Departure Within Which Cancellation is Notified to the Company	Cancellation Charge Expressed as a Percentage of a Total Holiday Cost, Excluding Insurance Premium
      More than 56 days	Deposit only
      56 - 28 days	30%
      27 - 14 days	50%
      13 - 7 days	80%
      6 days - departure date or after	100%

      
      We strongly recommend you take travel insurance, which subject to terms and conditions of the policy may include protection against cancellation charges and cover for the majority of the activities available. Red Funnel Holidays offer travel insurance cover that is available to purchase when booking.

5. Alterations or Cancellations by the Company
   
   
   1. The Company has done its best to ensure that all information in the brochure (and website) is correct at the time of going to print and will endeavour to provide the holiday once it has been con?firmed by the Company. However, after the brochure is printed, hotels/self catering parks may decide to change the meal service, or facilities may be withdrawn temporarily due to repair, renovation, adverse weather conditions or changes in Government Legislation. Such events regrettably, are beyond the Company’s control, however, when advised of any significant changes, the Company will endeavour to contact you prior to date of departure. The Company also reserves the right to amend the holiday at any time whether by reason of any matter stipulated in condition 6 below or otherwise.
   
   
   
   2. The Company will use reasonable endeavours to offer alternative arrangements or an alternative holiday in the event of any amendments/cancellation by the Company in which case you will have the choice of either:
      
      
      1. accepting the alternative arrangements/holiday,
         
         
      2. purchasing another available holiday from the Company,
         
         
      3. cancelling your holiday, or
         
         
      4. cancelling the activity element of the holiday.
   
   
   
   3. If you choose option 5.2.1 or 5.2.2, the Company will recalculate the cost of your holiday and will refund the excess monies you have already paid if the new holiday is of a lower value to the one originally booked. If the new holiday is of a higher value then you will be required to pay the excess. In addition but subject to condition 6, the Company will pay compensation on the scale shown below. If you choose option 5.2.3 or if you refuse to pay the excess (if any in relation to options 5.2.1 and 5.2.2, the Company will refund all monies you have paid and no further compensation will be payable.
   
   
   

   Period Before Scheduled Departure Within Which you are Notified of a Major Change	Compensation per Adult
   More than 28 days	Nil
   28 days or less: Short Breaks (less than 5 nights)	£10.00
   28 days or less: Traditional (6 nights or more)	£15.00

   
   
   
   4. Please note the Company’s liability for any amendments or cancellation of your holiday will be limited to providing you with alternative arrangements/holiday or a full refund of your holiday. The compensation payment referred to in condition 5.2 above will be payable by the Company as a goodwill payment and other than such compensation payment and any refunds by the Company as referred to in condition 5.2 above, no other compensation whatsoever will be payable by the Company for any loss damage or any consequential loss you may suffer as a result of any failure by the Company to provide the holiday originally booked.

6. Force Majeure
   
   Compensation payments referred to in condition 5.2 above, do not apply to changes caused by circumstances beyond the reasonable control of the Company including, without limitation, acts of God, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural and nuclear disaster, fire or explosions, governmental actions adverse conditions, technical problems affecting transport, closure or congestion of a sea port.

7. Routings and Timings
   
   Ferry sailing schedules are for guidance only and are subject to change as a result of changes in the Company’s operating procedure. In the event that passengers have booked specifi?c sailing times the Company will use reasonable endeavours, subject to condition 6 above, to carry passengers or cars on the sailing for which the booking was made or on the next available ferry. The Company will display any changes to the sailing schedule at the ferry terminal and/or on their website.

8. Complaints
   
   
   1. The Company hope you have a trouble free and enjoyable holiday, but recognises that things can and do occasionally go wrong. In the unlikely event that you and cause to complain about the establishment, or any other service provided during the holiday, the following procedure must apply.
   
   
   
   2. In order for the problem to be resolved on the spot, the complaint MUST IMMEDIATELY be brought to the attention of the management at the holiday establishment. Unless a complaint has ?first been brought to the attention of the management at the establishment the Company will not carry out a full investigation nor consider any possible relocation.
   
   
   
   3. If the hotel or site manager is unable to resolve the problem to your satisfaction, and you choose not to continue your holiday at the reserved accommodation, the Company will endeavour, but cannot guarantee, to provide alternative accommodation or, as the case may be, alternative activity. You could, however, be liable for payment in full for the new booking. Any refund cannot be considered on the day.
   
   
   
   4. Should you decide not to relocate, or the Company is unable to relocate you, you may choose to:
      
      
      1. remain at the reserved accommodation/activity,
      
      
      
      2. seek own alternative accommodation/activity, or
      
      
      
      3. return home.
   
   
   
   5. If you choose option 8.4.2 or 8.4.3, you must advise the establishment manager immediately and notify the Red Funnel Holidays Department.
   
   
   
   6. In any event, in order for the Company to carry out a full investigation of the complaint including obtaining a full report from the relevant establishment, and considering any refund, you should, in addition to the requirement in condition 8.2 above, write within 10 days of returning from holiday, giving your booking reference, details of the complaint, what action was taken, the name of the person who dealt with the complaint and attaching (if any) any relevant documentation. If the Company is not notifi?ed within 10 days of your return from holiday, the investigation may be seriously hampered. Should this prove to be the case, the Company reserves the right to reject the complaint.

9. Prices
   
   
   1. Prices are based on projection of known costs at the time the latest brochure is printed and VAT at the applicable rate (more accurate prices appear here on the Company’s website). The Company may, in certain circumstances absorb some of the increase in VAT but reserves the right to amend the VAT element of prices in the event of a change in the rate of VAT. The Company also reserves the right to amend prices where such amendments arise from Governmental action. In such cases, the Company reserves the right to vary prices accordingly, and re-invoice at the new rate.
   
   
   
   2. The packages featured in the Company’s brochure and on the Company’s website have been produced to aid the customer and are designed to create easy holiday booking. The Company does not guarantee that the package price is less than the total of the charges for the individual components of the package. The Company will not be liable to compensate you if the package price equals or exceeds the price of the component parts unless you have a validated claim against our ‘Price Promise’.

10. Conditions of Carriage
    
    The Company’s current standard Terms and Conditions of Carriage apply to the conveyance of passengers, goods and vehicles. Copies of the Conditions are available on the Company’s web site or otherwise on request at the Company’s offices. In accordance with the Carriage of Passengers and their Luggage by Sea (Domestic Carriage) Order 1987, the Company gives the following notice:
    
    
    1. the provisions of the Athens Convention may be applicable, and
    
    
    
    2. the Athens Convention in most cases limits the carrier's liability for death or personal injury or loss of or damage to the luggage (including a vehicle) and makes special provisions for valuables, and
    
    
    
    3. the Athens Convention presumes that luggage has been delivered undamaged unless written notice is given to the carrier:
    
    
    
    1. in the case of apparent damage, before or at the time of disembarkation or re-delivery, or
    2. in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or re-delivery or from the time which such re-delivery should have taken place.

11. Please note that in accordance with UK Department of Transport:
    
    
    1. when motor vehicles are shipped, drivers must ensure that the petrol tank is not so full as to create a possibility of spillage and that the ignition is switched off.
    
    
    
    2. the carriage of gas cylinders in caravans and boats on RORO ferries. All cylinders must be declared by passengers to the officer-in-charge of the vessel and the following conditions will apply:
       
       
       1. the maximum number of cylinders carried is three, except in the case of small expendable cartridges hermetically sealed and packed in an outer container, when up to twelve may be carried.
       
       
       
       2. cylinders should be adequately secured against movement of the ship.
       
       
       
       3. the supply should be shut off at the cylinders during the entire voyage.
       
       
       
       4. leaking and inadequately secured or connected cylinders will be refused for shipment.

11. Booking through travel agents Red Funnel Holiday bookings may be made through your local Travel Agent. Once the holiday has been selected, the Travel Agent will make a booking which the Company will hold for 72 hours. To confi?rm the booking, the customer is required to sign the completed Booking Form and pay the appropriate deposit to the Travel Agent. The Company will then send the Travel Agent a confirmation/invoice which will verify the travel details and the date any outstanding balance is due. The booking through Travel Agents is subject to these conditions.

12. Law and Jurisdiction
    
    English law shall apply to any dispute under these conditions and the parties submit to the non-exclusive jurisdiction of the English Courts save that in the first instance any dispute under these conditions shall, if not resolved between the parties in the first instance, be referred by the parties to the Passenger Shipping Association whose decision on any matter in dispute shall be final and binding on the parties.

CAMPING & TOURING PACKAGE CONDITIONS

All and any business undertaken by Southampton Isle of Wight and South of England Royal Mail Steam Packet Company Limited, trading as Red Funnel Holidays at 12 Bugle Street, Southampton, Hampshire SO14 2JY including where appropriate its employees, agents, independent contractors and sub-contractors who shall all have the benefit of the defences and limitations provided by these conditions ("the Company") is transacted subject to the conditions set out below and each condition of any agreement between the Company and all those listed on a Booking Form on whose behalf the signatory has signed. No agent or employee of the Company has the Company's authority to alter the conditions. The Company is a member of the Passenger Shipping Association and the security of all monies paid in respect of your holiday is protected by the Passenger Shipping Association Bonding Scheme (further details are available on request).

Car & Caravan or Car & Trailer-tent*

£122.00 when booked online
Price offline is £125, call 0870 444 8891 to book.

* Offer includes return ferry crossing from Southampton to East Cowes for a car up to 5.5m with either a caravan or trailer tent up to 6.5m, return ferry crossing from Southampton to East Cowes with up to 4 people travelling together and 5 nights pitch at either Landguard Camping (Open - 13 April - 25 September 2006) Orchards Holiday Park (Open 10 February to 2 January 2007), Southland Camping Park (Open 9 April - 30 September 2006) or Whitecliff Bay Holiday Park (Open 27 March - 26 October 2006). Electric Hook-Up is included, please specify when booking.

Motorhome or Car & Tent*

£102.00 when booked online
Price offline is £105, call 0870 444 8891 to book

* Offer includes return ferry crossing from Southampton to East Cowes for either a motorhome or a car up to 8m with up to 4 people travelling together and 5 nights pitch at either Landguard Camping (Open - 13 April - 25 September 2006) Orchards Holiday Park (Open 10 February to 2 January 2007), Southland Camping Park (Open 9 April - 30 September 2006) or Whitecliff Bay Holiday Park (Open 27 March - 26 October 2006). Electric Hook-Up is included, please specify when booking.

PLEASE NOTE. This promotional offer is subject to availability and is not available between 20 May - 3 June (Last departure from East Cowes 24 May) and between 16 July - 27 August (Last departure from East Cowes 20 July).

All extras such as leisure facilities may be subject to additional charges. A surcharge of £10 will apply to all vehicles over 2.7 metres high. An additional half metre rate will apply to vehicles over 6.5 metres in length. Travel supplements will apply for travel from Southampton on Thursday 13 and Friday 14 April, and Thursday 8 and Friday 9 June 2006. Not valid in conjunction with any other Red Funnel or Towsure promotions. The company reserves the right to withdraw this promotion at any time. Terms & Conditions apply. The holidays in this leaflet cannot be extended beyond 5 nights. Any amendments to the booking will be subject to an administration fee. This promotional offer is subject to availability and is not available between 20 May - 3 June (Last departure from East Cowes 24 May) and between 16 July - 27 August (Last departure from East Cowes 20 July). All information is correct at the time of going online - December 2005. A 10% discount voucher for the Towsure Southampton store (not valid via other stores, online or mail order) will be sent with confirmation of booking - subject to availability.

A travel supplement of £15 will apply for travel from Southampton on Thursday 13 and Friday 14 April, and Thursday 8 and Friday 9 June 2006.

ISLE OF WIGHT CAR HIRE CONDITIONS

Car hire is provided by Solent Car Hire, 34 Coronation Road, Cowes, Isle of Wight, PO31 7JY. All bookings are subject to veri?fication of driver details. Any claims in the last three years, any endorsements and drivers under any medication must be declared prior to booking. Solent Car Hire reserve the right to provide a similar vehicle or better if in the unlikely event that the vehicle booked becomes unavailable. The driver must sign for all vehicles upon collection. Proof of identity and a valid UK drivers licence must also be shown. Mileage allowance per day is 100 miles. Drivers must be between 23 and 70 years of age in order to hire. The driver must be the holder of a valid UK credit card. No actual deposit is taken for the vehicle, however, credit card details will be securely retained at the time of booking for security against collision, parking tickets, excess mileage and fuel, for which the hirer is liable. No transactions will be made to your credit card without the hirer’s prior consent. An excess for the ?first £150 applies to hirers under 65 years of age with no endorsements and an excess of £250 applies to hirers over 65 and drivers over 23 with an SP30 endorsement. For hirers with additional endorsements please call 01983 282050. A collision damage waiver (CDW) is available at £5 daily or £25 weekly, which avoids any excess payments. However, CDW does not cover excess payments for speeding or parking tickets, congestion charges, excess mileage and fuel. During the hire period vehicles must not be taken off the Isle of Wight. Additional drivers can be added for an extra £5. Any additional drivers are subject to all of the above conditions. Red Funnel and Solent Car Hire reserve the right to cancel and amend any car hire services at any time. All information is correct at time of going to print. (December 2005).

The Company has done its best to ensure that all information at the time of going online on the Company’s internet site (December 2005). All accommodation shown is subject to availability.

After the brochure is printed and information is online, serviced/non-serviced accommodation may decide to change the meal service, or facilities may be withdrawn temporarily due to repair, renovation, adverse weather conditions or changes in Government Legislation. Such events regrettably, are beyond the Company’s control, however, when advised of any signi?ficant changes, the Company will endeavour to contact you prior to date of departure.