Access Keys

Isle of Wight Quality & Grading Scheme

Categories and Grading Explained

When you are looking for a place to stay you need a rating system you can trust. Red Funnel Holidays use the VisitBritain and AA ratings which offer a clear guide to what to expect, in an easy to understand form. Properties are visited annually by trained, impartial assessors, so you can have confidence that your accommodation has been thoroughly checked and rated for quality before you make a booking. Some properties in this brochure do not have ratings, it does not mean that they are of a lesser quality, they have just chosen not to participate in the scheme that is run by either VisitBritain or the AA. These properties are visited at least once a year by Red Funnel Holidays to ensure that they meet the quality requirements of our customers and are priced according to the level of quality provided. Using a simple one to five star rating, the VisitBritain/AA ratings put a greater emphasis on quality and are based on research which showed exactly what consumers are looking for when choosing accommodation. The more stars, the higher the overall level of quality you can expect to find. We have included a brief summary for each rating type by category, for full details and any accommodation updates visit our website or to learn more about the scheme itself visit www.qualityintourism.com

Hotels

The Hotel category includes the following types of accommodation;

  • Hotels – properties that are likely to have a minimum of six bedrooms, but more likely to have 20+ rooms.
  • Small Hotels – are likely to have a maximum of 20 bedrooms and likely to be more personally run.
  • Country House Hotels – are likely to have ample grounds or gardens, in a rural or semi-rural location, with emphasis on peace and quiet.
  • Town House Hotels – are in a city/town centre location and are of high quality with a distinctive style. High ratio of staff to guests.

These types of accommodation will be awarded star ratings on their level of quality as follows;

Star Ratings
One Star: Tend to be smaller properties, privately owned and open seven days a week during operating season. Simple, practical style accommodation with limited
range of facilities and services. Friendly and courteous staff offering efficient if limited levels of service.

Two Stars: Well presented accommodation offering a fair degree of space and convenience. Décor and furnishings may be simple but well maintained. Evening meals will be available seven days a week in a dining room/restaurant or similar eating area.

Three Stars: More formal style of hotel, likely to be larger with greater range of facilities and services. Bedroom accommodation will be more spacious and designed for
comfort and convenient use, e.g. writing desk/dressing table. Service will be relatively formal, with a staffed reception desk. Access will be available twenty-four hours.

Four Stars: Accommodation of a very high standard, offering a wide range of facilities and services, with quality to match. All bedrooms will be designed and furnished for
comfort and ease of use with very good quality furniture, beds and soft furnishings. Service will reflect thesame quality and attention to detail.

Five Stars: Accommodation of a luxury quality with services to match. Of course, many lower star-rated hotels may offer some of the above, but just do not meet all of the expectations for the higher star ratings.

Sometimes a hotel has exceptional bedrooms and bathrooms and offers its guests a very special welcome, but cannot achieve a higher star rating because, for example, it does not offer dinner every evening (two star), room service (three star) or does not have the minimum 50% of bathrooms with bath and shower (four star).

Gold and Silver Awards
These are awarded to properties that not only achieve their overall rating but also exceed the expectations within their rating level. The awards recognise the high level of comfort, cleanliness, hospitality and service afforded.

Silver: This award recognises high quality in all areas of the business, with very good levels of customer care.
Gold: This is for properties that demonstrate exceptional levels of quality, comfort, cleanliness, hospitality and attentive service.


Guest Accommodation

Guest Accommodation properties are likely to be smaller than Hotels with perhaps more of a family home feel and approach, and a less structured service. Guest Accommodation offers the following types of accommodation;

Guest Accommodation – is the category which encompasses anything from one-room bed and breakfasts to the larger places found in our coastal resorts, which may offer dinner and
may be licensed.

  • Bed and Breakfasts – accommodate no more than six people. It’s like staying as a special guest in someone’s home.
  • Farmhouses – offer bed and breakfast and sometimes dinner, always on a farm.
  • Guest Houses – tend to have more than three rooms and may offer dinner to their guests. Some may be licensed.
  • Restaurants with Rooms – are just that. The restaurant is the main business and they will be licensed. They generally offer a small number of bedrooms with all the facilities you would
  • expect and breakfast.
  • Inns – are pubs with rooms, which serve food in the evenings, as well as breakfast.

Star Ratings
One Star: Tend to be smaller properties, privately owned and open seven days a week during operating season. Simple, practical style accommodation with limited range of facilities and services. Friendly and courteous staff offering efficient if limited levels of service.

Two Stars: Well presented accommodation offering a fair degree of space and convenience. Décor and furnishings may be simple but well maintained. Evening meals will be available seven days a week in a dining room/restaurant or similar eating area.

Three Stars: More formal style of hotel, likely to be larger with greater range of facilities and services. Bedroom accommodation will be more spacious and designed for
comfort and convenient use, e.g.writing desk/dressing table. Service will be relatively formal, with a staffed reception desk. Access will be available twenty-four hours.

Four Stars: Accommodation of a very high standard, offering a wide range of facilities and services, with quality to match. All bedrooms will be designed and furnished for
comfort and ease of use with very good quality furniture, beds and soft furnishings. Service will reflect the same quality and attention to detail.

Five Stars: Accommodation of a luxury quality with services to match.

Gold and Silver Awards
Gold and Silver awards (as shown in the Hotel section) are also applicable for Guest Accommodation.


Self-Catering Cottages, Apartments & Villas

Minimum entry requirements for self-catering apartments, cottages and villas include the following;

• High standard of cleanliness throughout.
• Local information to help you make the best of your stay.
• Comfortable accommodation with a range of furniture to meet your needs.
• Colour television (where signal available) at no extra charge.
• Kitchen equipped to meet all essential requirements.

Star Ratings
One Star: Simple style accommodation where all areas are safe and clean.

Two Star: All units will be selfcontained. Generally good overall quality of décor, furnishings and fixtures, which may be of a practical or older style.

Three Star: Quality of décor and furnishings will demonstrate greater attention to co-ordination and practicality. Wider range of appliances, including microwave oven and access to vacuum cleaner.

Four Star: Comfortable accommodation, decorated to a high standard. Usually more spacious with very good quality.

Five Star: Excellent quality accommodation, demonstrating the best of its type available. A high specification evident in all areas. Management organisation and levels of guest care will be exemplary.


Holiday Parks, Holiday Villages & Caravan (Static) Parks

The following ratings reflect the ever higher standards which Holiday and Caravan Parks have to offer in the new millennium. They are the result of extensive research into what visitors are looking for, ensuring that you can easily find a park that meets your expectations.

Star Ratings
One star
: Acceptable – to achieve this grade, the Park must have acceptable levels of cleanliness with acceptable standards of maintenance and customer care.

Two stars: Good overall – may be less expensive than more highly rated parks with a degree of practicality.

Three Stars: Good overall – most Parks fall within this category; three stars represent the industry standard. The range of facilities provided may vary from Park to Park, but they will be of a good standard and will be well maintained.

Four Stars: Very Good – overall quality will be found at this level. You can expect careful attention to detail in the provision of all services and facilities. Four star Parks rank
among the industry’s best.

Five Stars: Excellent – overall quality standards can be expected from Parks with this grading. Highest levels of customer care will be provided. All facilities will be maintained in pristine condition in attractive surroundings.

In addition to the grade awarded under the British Graded Holiday Parks Scheme, special acknowledgement is given to caravan holiday homes for hire of a superior graded standard. Caravan holiday homes for hire on Parks which achieve a ‘four-star’ or ‘five-star’ rating may be eligible for consideration for the Rose Award. 


Camping & Touring Parks

Camping Parks can vary from those with a full complement of facilities including entertainment, leisure facilities and restaurants, to small but high quality rural parks with basic amenities and a high level of accessibility and environmental standards.

Star Ratings
One Star: Simple, practical, no frills.

Two Stars: Well presented and well run.

Three Stars: Good level of quality and comfort.

Four Stars: A park with an excellent standard throughout.

Five Stars: Exceptional with a degree of luxury. To achieve a 5 Star grade, there will be a provision of basic groceries (milk, bread etc.) daily either on the park or in very close proximity (within 1/2 mile’s distance). 24 hour access to a public telephone and at least 75% of pitches for touring caravans and motor homes with electric hook up points.

All grading information is summarised and is correct at the time of going online, January 2009. Ratings shown are from either VisitBritain or AA assessors and may change after going online

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-fdb2466b)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

You do not currently have any items in your basket.

 
 

Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

Join My Red Funnel for free literature, news, competitions and enhanced booking.

Sign up today