Privacy Policy
Your Personal Information: How we collect it, use it and protect it
This site has been designed to offer Internet customers straightforward information that is unambiguous and not misleading. Because your privacy is important to us, Red Funnel operates by these principles:
- You cannot unknowingly reveal personal information by browsing this site.
- We do not capture personal information without your knowledge or permission.
- There are certain areas where we ask you to provide information about yourself, typically when making a reservation online, joining 'My Red Funnel', entering a competition or providing us with your comments.
- If you made a booking with Red Funnel we may contact you in connection with your booking and/or to enquire whether you wish to receive marketing related information from us. If you receive such a communication it does not mean that you have been added to a Red Funnel mailing list.
- If you joined 'My Red Funnel' and opted-in to receive marketing information by email or in the post, we may use your Personal Information to tell you about new features, services, and products from the Red Funnel Group of companies. If you wish to opt-out of receiving such information, you may do so by logging-in to 'My Red Funnel' and changing your preferences. We do not recommend that you delete or enter incorrect information in the name, address or email fields of your account - this is to ensure opt-outs remain in force.
- We do not supply your Personal Information to any third-party organisations without your permission.
- All personal data held in the UK by Red Funnel is governed by the UK Data Protection Act 1998.
This information will be updated in line with developments in technology and legislation.
If at any time you believe that Red Funnel has not adhered to these principles, please notify us by email, and we will use all reasonable efforts to determine and correct the problem promptly.
Use of Cookies
Cookies are small text files that are stored on your computer's hard drive via your web browser, allowing us to ensure that we understand how our website is being used and to enable us to improve your experience whilst on our website.
We also work with third party organisations who place advertisements about our company on the Internet on our behalf. These organisations may use tracking technologies to collect anonymous but identifiable information about users who view or interact with these advertisements. We do not provide any personal information about users to these third parties and third party cookies and tags are subject to the privacy policy of the company placing them.
Cookies cannot be used to run programs or deliver viruses to your computer. Some cookies are deleted once you leave our website "session cookies", while other cookies remain after you leave our website "persistent cookies" so that you are recognized when you return to the website.
If you pro-actively click to indicate that you wish the website to remember certain details (such as a username and password) a cookie will be downloaded so that, upon re-visiting the same page in the website, the cookie will automatically re-populate the information remembered, without your having to re-enter it. Cookies identify a computer rather than an individual, unless you have knowingly provided us with personal information.
Most Web browsers automatically accept cookies, but you can change your browser settings to prevent this. The "help" section of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.
Use of Web Tags
All of the pages of the Red Funnel website contain commonly used web tags, which enable us to monitor basic but invaluable information about the use of the website, such as how a visitor found the website, which pages were visited and whether a purchase was made, among others. We use Google Analytics to generate these tags and for the tracking, analysis and reporting of the resulting data. The information collected by these tags is anonymous.
The information from these tags allows us to build an accurate picture of how our website is being used and to identify any areas for improvement.
