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Payment Plan Terms & Conditions


If choosing a payment plan/deposit option, the following terms and conditions will apply:-

  • Deposit scheme is only available for new bookings made online via the Red Funnel website
  • All payments are completely non-transferable and non-refundable, except the ferry element of a booking which is subject to the standard Red Funnel cancellation and refund polices;
  • Purchasing tickets via this method legally commits the customer to completing the process of purchasing their tickets via the staged payment plan and allows Red Funnel to demand the additional payment set out below without further consultation with the customer.
  • The customer hereby agrees to ensure the amounts due at each stage of the payment plan are completed in full by the due dates below.
  • Staged payment options are as follows;

Vehicle Ferry Travel
£25 of the ferry element of the booking to be payable at the time of purchase
The remaining balance of the order to be paid 30 days before travel. This payment will be taken automatically using the card registered and used for the initial deposit payment.  If payment is not received the ferry booking and any additional items will be cancelled.

Ferry Travel & Accommodation - If booking holiday accommodation and ferry travel a deposit of £25 will be taken to secure the booking. 50% of the accommodation element of the booking will be required 60 days before departure and will be taken from the registered card automatically.  The remaining 50% of the accommodation and the ferry element will then be taken automatically 30 days before departure.

  • On accepting these terms and conditions, the customer has entered into a binding agreement to purchase a ticket and to pay by the stated date(s).  It is the responsibility of the customer to ensure that the payments are made to Red Funnel by the due dates shown above. For the avoidance of doubt, in the event that a payment is not made by the due date, Red Funnel is entitled to cancel the order and retain any monies previously paid.
  • Payment Plans are not available for purchasing Travel Cards or Season Tickets and are not available to account customers or business customers.
  • A valid UK registered Debit/Credit card will be required for payment, this card will then be used for the final balance payment.  Not available using PayPal.
  • The deposit paid is non-refundable.
  • It is your responsibility to notify Red Funnel should your registered credit/debit card change. Please register the new card online via My Red Funnel and call 0238 001 9192 to notify us that the payment will be from an alternative card.
  • Early payment can be made on any booking but only for the full balance.  Part payment or early instalment payment is not available.  Should you wish to pay your full balance early please call 0238 001 9192 quoting your booking reference number.  Once the full balance is paid the standard conditions of your fare type will apply.
  • If any payment(s) within the plan are unsuccessful, the booking will be cancelled which invalidates all related documents previously sent
  • If you are booking a promotional fare then special payment terms and other conditions may apply.
  • Red Funnel reserve the right to alter or amend this conditions at any time.

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0233dfdfd4680b1f5)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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