Access Keys

Terms and Conditions

Carriage: Applies to both Vehicle Ferry and Hi-Speed routes, on any advertised sailing (see timetable for details). Parcels should be delivered not less than 30 minutes prior to departure.

Payment: Except for customers with established accounts, all carriage charges must be paid before shipment. All storage charges must be paid at time of collection. Payment can be made by credit/debit card.

Dangerous, Hazardous or Toxic Goods: Such items cannot be carried on either parcel service route - see the Dangerous Goods section for more information or if in doubt please consult terminal staff.

Storage: (for parcels awaiting collection) Rate: £3.50 + VAT per item/per day. Storage for parcels will be free for the first day after carriage. Storage thereafter will be charged at the above rate per item, per day (or part thereof), including weekends and public holidays. Consignments that are not collected within 30 days of despatch will be removed and disposed of.

Onward Delivery & Collection: Multiple parcels up to 50kg may be carried to or from the same Isle of Wight address at the same delivery charge. For multiple parcels over 50kg, a £5.50 charge will apply in addition to the delivery tariff.

Weight & Dimensions: We reserve the right to check weights and dimensions and apply the appropriate charges.

  • Hi-Speed Service max weight: 5kg max size: 300 x 300 x 100mm (12" x 12" x 4") 
  • Vehicle Ferry Service max weight: 40 kg max size: 1220 x 1520 x 2440 mm¹ (4' x 5' x 8'). 

¹An excess length charge of £5.00 + VAT for every half metre (or part thereof) applies to items in excess of 1830 mm (6').

Sailboards & Masts: All sailboards/masts in excess of 6'0" are charged at £5.00 + VAT for every half metre or part thereof. Maximum Length is 8'0".

Oversize or Overweight Parcels: For consignments exceeding the limits, we recommend shipment via the daily groupage service operated by Red Funnel Distribution.

Full Trailer Loads: Red Funnel Distribution can deliver unaccompanied trailers direct to your customer and return the empty to Southampton. Normal 'drive-through' maximum dimensions are: L 36.5m (120') x W 42m (14') x H 4.9m (16'). Special arrangements can be made to carry much higher loads. Please call us to discuss your requirements.

*Calls to 0844 844 9988 cost 7p per minute plus your phone company’s access charge

Hi-Speed Parcels

  • Southampton (023 8072 4680)
  • West Cowes (023 8072 4658)

Vehicle Ferry Parcels

  • Southampton (0844 844 2665)
  • East Cowes (023 8072 4667)
Groupage Service Full Trailer Loads

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-029215c43e8cf6d14)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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