Access Keys


For customers with special requirements

The Red Jet Hi-Speed passenger ferry service is used frequently by guests who require assistance with mobility etc. Red Funnel's staff will help wherever possible to ensure your journey is as pleasant and as stress free as possible.

The Red Jet's berth onto floating pontoons which rise and fall with the tide. The pontoons are accessed by passenger gangways which are wide enough for self-contained motorised wheelchairs. At low tide, the gangways will be steeper so to avoid walking up/down hill please take a look at the tide tables before planning your trip.

On board there is room for several wheelchairs but the actual number of wheelchair users permitted on a sailing is at the discretion of the Commander.

Safety instructions are broadcast over the vessel's public address system and all Red Jet's have a video system, which broadcasts a safety video with subtitles at the beginning of each journey. A safety instruction card is located in each seat pocket which show's how to wear a lifejacket and the location of the emergency exists.

Staff will happily assist all guests wherever possible so please don't hesitate to ask if you require assistance. Please call us on 02380 019192 if you have any concerns. 

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0ab16725e9746df20)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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