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Healthcare Travel Terms

Healthcare Travel Scheme Terms & Conditions

  • Applications must be made on Red Funnel’s Healthcare Travel Form. No other applications will be accepted.
  • The discounted fare will be applied for the patient and a companion attending an NHS appointment or for NHS treatment under a named NHS consultant at Southampton University Hospitals NHS Foundation Trust. The scheme only applies to return foot passenger journeys from East or West Cowes to Southampton. The scheme does not include the carriage of vehicles between East Cowes and Southampton. The discounted fare is only valid for outbound travel on the day of the treatment or procedure and travel is not permitted before 0845 hrs unless, at Red Funnel’s discretion, the appointment time requires the patient to travel earlier.
  • The discounted fare normally applies to Day Return journeys for outpatient treatment but may be extended (for example for in-patient treatment) if the patient can prove that an overnight stay is required.
  • To purchase tickets, foot passengers on the day of travel should hand the form in at the ticket office during opening hours together with a valid appointment card/letter.
  • Short notice appointments without a card or letter will be considered at Red Funnel’s discretion. Failure to provide sufficient proof of a qualifying appointment will result in the full fare being payable at the ticket office and no refunds will be given in retrospect.
  • The following are excluded from the scheme: 
    - Patients attending for treatment privately
    - Patients attending treatment at a private hospital
    - Patients attending appointments with GPs, pharmacists, dentists or opticians
    - Patients in receipt of benefits which would entitle them to claim under the Hospital Travel Costs scheme (
  • The scheme cannot be used in conjunction with any other Red Funnel offer or promotion and is not available to account customers. Scheme excludes vehicles and Season and Saver tickets.
  • Discounted fares can only be obtained at time of booking and cannot be applied retrospectively.
  • Tickets cannot be purchased online.
  • Red Funnel and the local PCT and NHS Trusts will audit applications to guard against fraudulent us.
  • Customers found misusing discounted tickets will incur a surcharge to the equivalent standard return fare and will be excluded from purchasing tickets under the scheme in future.
  • Red Funnel reserves the right to review fares periodically and amend or withdraw this scheme at any time without prior notice.
  • Travel is subject to availability and Standard Terms and Conditions of carriage apply.
  • Red Funnel has the right to retain the receipt for travel purchased.

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0bb24ff424ea1e3db)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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