Quality Policy Statement
It is the Policy of the Company to provide services of a consistently high quality to our customers and to establish objectives and processes necessary to deliver results in accordance with customer and legal requirements.
The Company’s objectives are:-
1. To enhance customer satisfaction by consistently providing a quality of service that meets or exceeds customer expectations.
2. To provide such service in a manner which ensures the safety of our customers and staff.
3. Have a commitment to continual improvement
These objectives will be measured through Key Performance Indicators and achieved by:-
• Continuous appraisal and when areas for change are identified, these are introduced following careful assessment, including a cost benefit analysis, for the improvement of the service to our customers and the enhancement of the management system as a whole.
• Implementing and complying with all requirements of the Integrated Quality and Environmental management system and any other applicable requirements.
In order to ensure that quality requirements are met, there is a defined management responsibility to ensure that all personnel are adequately trained and are fully familiar with the Company’s commitment to providing services of consistent quality to our customers.