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Quality Policy Statement

It is the Policy of the Company to provide services of a consistently high quality to our customers and to establish objectives and processes necessary to deliver results in accordance with customer and legal requirements.

The Company’s objectives are:-

1.    To enhance customer satisfaction by consistently providing a quality of service that meets or exceeds customer expectations.

2.    To provide such service in a manner which ensures the safety of our customers and staff.

3.    Have a commitment to continual improvement

These objectives will be measured through Key Performance Indicators and achieved by:-

•    Continuous appraisal and when areas for change are identified, these are introduced following careful assessment, including a cost benefit analysis, for the improvement of the service to our customers and the enhancement of the management system as a whole.

•    Implementing and complying with all requirements of the Integrated Quality and Environmental management system and any other applicable requirements.

In order to ensure that quality requirements are met, there is a defined management responsibility to ensure that all personnel are adequately trained and are fully familiar with the Company’s commitment to providing services of consistent quality to our customers.

Download a copy of Red Funnel's Quality Policy

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RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0096e9a749cd5b90f)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

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Southampton <> East Cowes, Isle of Wight

Vehicle Ferry leaving Southampton at 1700 and East Cowes at 1830 cancelled due to essential maintenance. We apologise for the inconvenience caused to your journey.

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