Quality Management

ISO 9001:2000

Safety and quality are closely linked and therefore to ensure the best possible management system with which to manage its fleet, Red Funnel voluntarily chose to obtain the ISO 9001:2000 Quality Management standard in 2007.

The ISO 9000 family of standards represents an international consensus on good Quality Management practices. It consists of standards and guidelines relating to Quality Management systems and related supporting standards.

ISO 9001:2000 is the standard that provides a set of standardised requirements for a quality management system, regardless of what the user organisation does, its size, or whether it is in the private, or public sector. It is the only standard in the family against which organisations can be certified. Although certification is not a compulsory requirement of the standard, Red Funnel has chosen to obtain certification.

Red Funnel will upgrade its certification in 2009 to the new ISO 9001:2008 standard.

The objectives of the ISO 9000 standards are to:

• Fulfil the customer's quality requirements;
• Comply with applicable regulatory requirements;
• Aim to enhance customer satisfaction;
• Achieve continual improvement of the Company’s performance in pursuit of these objectives

Red Funnel’s Quality Management System is fully integrated with the Safety Management System and also with the Environmental Management System. This approach will ensure the Company’s stated objectives of achieving the highest standards of safety, environmental and quality performance are achieved.

The current scope of Red Funnel’s Quality Management System is:
Ship Management incorporating the safety and pollution prevention requirements of ISM (SOLAS Ch9) of vessels employed in domestic voyages.

The Group plans to extend the scope of its Quality Management System to its Terminal and Food & Beverage operations in 2009 and also its freight and distribution business.