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Service Reliability


Red Funnel's Service Reliability

Red Funnel's service reliability figures for each route are shown below compared to the previous year. We endeavour to always operate the published timetable regardless of the load factor but unfortunately some cancellations are inevitable due to bad weather and unforeseen technical issues. All technical cancellations which include problems with shore-side infrastructure are investigated and a continuous improvement process is in place. 'Other' reasons for cancellations can include staff sickness, medical emergencies and restoring the timetable following late running etc.


Monthly Service Reliability

 Southampton/West Cowes
Jan-17Jan-16
Total sailings
15371532
Total cancellations
2918
% of sailings operated
98.11%98.83%
   
Reason for cancellation
  
Weather238
Technical
49
Other21
 Southampton/East Cowes
Jan-17Jan-16
Total sailings
897896
Total cancellations
26
% of sailings operated
99.78%99.33%
   
Reason for cancellation
  
Weather00
Technical 02
Other24



Annual Service Reliability

Soton/W Cowes
2017 - YTD201620152014
Total sailings1537187311860718640
Total cancellations29177309156
% of sailings operated98.11%
99.06%
98.34%
99.16%
     
     
Reason for cancellation
  
  
Weather2369179100
Technical
4958836
Other2134220
 Soton/E Cowes2017 - YTD201620152014
Total sailings897122691212011760
Total cancellations216312454
% of sailings operated99.78%
98.69%
98.99%
99.54%
     
 
    
Reason for cancellation
    
Weather01366
Technical012810736
Other2221112



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Red Funnel's performance data has been independently audited and verified by Grant Thornton.

GT Statement

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0fb0a9734418602b6)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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