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Service Reliability


Red Funnel's Service Reliability

Red Funnel's service reliability figures for each route are shown below compared to the previous year. We endeavour to always operate the published timetable regardless of the load factor but unfortunately some cancellations are inevitable due to bad weather and unforeseen technical issues. All technical cancellations which include problems with shore-side infrastructure are investigated and a continuous improvement process is in place. 'Other' reasons for cancellations can include staff sickness, medical emergencies and restoring the timetable following late running etc.


Monthly Service Reliability

 Southampton/West Cowes
Oct-16Oct-15
Total sailings
15691579
Total cancellations
184
% of sailings operated
98.85%99.75%
   
Reason for cancellation
  
Weather70
Technical
112
Other02
 Southampton/East Cowes
Oct-16Oct-15
Total sailings
11381154
Total cancellations
120
% of sailings operated
98.95%100.00%
   
Reason for cancellation
  
Weather00
Technical 100
Other20



Annual Service Reliability

Soton/W Cowes
2016 - YTD201520142013
Total sailings15651186071864018637
Total cancellations145309156502
% of sailings operated99.07%
98.34%
99.16%
97.31%
     
     
Reason for cancellation
  
  
Weather63179100116
Technical
708836102
Other124220284
 Soton/E Cowes2016 - YTD201520142013
Total sailings10665121201176011821
Total cancellations14512454135
% of sailings operated98.64%
98.99%
99.54%
98.86%
     
 
    
Reason for cancellation
    
Weather76614
Technical11810736113
Other2011128



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Red Funnel's performance data has been independently audited and verified by Grant Thornton.

GT Statement

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-fdb2466b)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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