Access Keys

Customer Satisfaction

Red Funnel's Customer Satisfaction

In 2014, we changed the methodology and introduced a continuous independent review system using Feefo's online platform. Customers using our Southampton<>East Cowes service are sent an email and are asked to rate Red Funnel's overall service and to score the sailings on which they travelled. Reviews (good and bad) are read by senior management and the customer service team endeavour to respond to each one. Click to see Red Funnel's Feefo reviews

Very friendly staff, quick and efficient loading and punctual.
Well organised,efficient loading friendly and helpful staff
As ever a good crossing both ways, even though return journey was in not so good weather
Ferries were bang on time - all good.
Very good service we are obviously limited for service providers when we travel to and from the IOW but at the moment RED FUNNEL are the best option in my opinion.
In the 4 plus years plus that i have been using your service i have not had reason to complain apart from the escalating cost especially for us who live on the island Last saturday i had a distressing experience in that i was informed by e mail of an alteration to my booking from 10.30 to 15.00 due to a breakdown of one of your ferries. Normally of a weekend if going to the mainland i would use red jet however on this occasion my wife and i were going on a short cruise from southampton which departed at 16.00. After much anguish and shouting at your office staff we were squeezed on to a 9.00 sailing which can only be discribed as uncomfortedly over crowded.
Arrived earlier than expected and got onto an earlier boat without fuss. Bit pricy though considering the short crossing time.
I always use Red Funnel but my latest journey at 2230 on Sunday night wasn't quite so good
on time all staff friendly
After coming a long distance and arriving early we were turned away with a pretty abrupt attitude twice and told to leave with no suggestions as to where to wait once on board the gents toilet was closed causing a cue for disabled a man with he's young daughter was trying to take her to the toilet ending up sending her into the ladies on her own we could hear her crying for her daddy luckily a lady passages cleared the ladies so her father could deal with her

Read more reviews

If you would like to comment on any aspect of Red Funnel's service, good or bad we would be delighted to hear from you. Please email

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-de066e55)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

You do not currently have any items in your basket.


Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

Join My Red Funnel for free literature, news, competitions and enhanced booking.

Sign up today