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Customer Satisfaction

Red Funnel's Customer Satisfaction

In 2014, we changed the methodology and introduced a continuous independent review system using Feefo's online platform. Customers using our Southampton<>East Cowes service are sent an email and are asked to rate Red Funnel's overall service and to score the sailings on which they travelled. Reviews (good and bad) are read by senior management and the customer service team endeavour to respond to each one. Click to see Red Funnel's Feefo reviews

Good service, warm welcome on board and good food.
Although very busy and a full sailing loading was very quick and efficient.
No problem boarding despite our arrival 5mins before departure! Excellent! Smooth crossing, good refreshments, helpful staff. Thankyou.
No problems whatsoever
When we went to pay for our lunch the computer system went wrong and the poor member of staff was left unable to process payment. He did the best he could under the circumstances. He had very little room to work and I don't know what back-up he had in terms of IT help. It must have been quite stressful for him with a queue building up and the system not working but he remained calm and dealt with the situation well.

We have found that the cost of our ferry travel with Red Funnel has increased a fair amount since our trip last year.

Those staff dealing with customers, either entering or leaving the ferry and on board as well, were efficient and customer-focused.
Good service, staff polite, would use again and recommend to others.

Difficult to understand why period return is more expensive than day return for same times etc.
prices seem to be getting more expensive.
Very efficient
Red Funnel travel is a top quality travel service,
I think they have really got it right now, it's on time ferrys and a really friendly staff. It is now far superior to any other form of cross Solent travel.
Thank you for the good service
easy to book and check in. Loaded no problem both ways and sailed bang on time. ships are very clean and well looked after. Top marks all round.

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If you would like to comment on any aspect of Red Funnel's service, good or bad we would be delighted to hear from you. Please email

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-d5bca459)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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