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Customer Satisfaction

Red Funnel's Customer Satisfaction

In 2014, we changed the methodology and introduced a continuous independent review system using Feefo's online platform. Customers using our Southampton<>East Cowes service are sent an email and are asked to rate Red Funnel's overall service and to score the sailings on which they travelled. Reviews (good and bad) are read by senior management and the customer service team endeavour to respond to each one. Click to see Red Funnel's Feefo reviews

Excellent customer service. Friendly staff who are more than happy to help. Only downside was the price of food and drink on board.
I have been on your ferries a number of times since moving to the I.O.W. and had a good experience but this last trip returning home I was very disappointed with my main meal. I have had the fish and chips on a regular basis and was looking forward to my lunch but the fish was very disappointing it was two thirds batter and one third fish and I thought £8 plus was to expensive for what I had. I would normally have given 5 stars but that reduce it to 3.
Very good service
Lovely smooth sailing. Had a lovely mug of hot chocolate and muffin, Friendly staff.
Fast and efficient checking in at the terminal.
Comfortable seating areas on the ferries that have had refits.
Hopefully all the fleet will get a make over eventually
Booking, check-in, on-board staff all excellent. Punctuality very good. best and cheapest crossing. Bizarre loading/unloading process - early to check-in, in first 15 on upper car deck, directed to starboard side = second to last off!
Good - Friendly staff, good food. Not so good - both ferries very cold. Also, coming back on Red Eagle I could not hear the tannoy announcements from where I was sitting.
As expected. Left on time, arrived on time.
The quality of the service and theGreat efficiency of the staff is superb.
Had to change ticket when plans suddenly changed, excellent customer service both on the telephone and having to buy replacement tickets, machines had gone down in the terminal but we were promptly informed, great journey across, Red Funnel you are providing an excellent service from and to the island thank you.

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If you would like to comment on any aspect of Red Funnel's service, good or bad we would be delighted to hear from you. Please email

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-09c73c6c848d0fbff)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

running a shuttle service due to reduced visibility. We apologise for the inconvenience to your journey


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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