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Customer Satisfaction

Red Funnel's Customer Satisfaction

In 2014, we changed the methodology and introduced a continuous independent review system using Feefo's online platform. Customers using our Southampton<>East Cowes service are sent an email and are asked to rate Red Funnel's overall service and to score the sailings on which they travelled. Reviews (good and bad) are read by senior management and the customer service team endeavour to respond to each one. Click to see Red Funnel's Feefo reviews

Have used red funnel on past trips and yet to be dissatisfied, would recommend to any one. Would comment that the car loader dockside in soton was an act you should keep as he certainly kept us entertained with his dancing invitation for all vehicles to proceed to drive on board. All staff should be applauded.
Very quick and easy check in, boarding easy, only gripe was road signs/directions approaching dock gate could be a bit confusing maybe
because road works/road closures "Not Red Funnels fault". would certainly reccomend Red Funnel.
I would wholeheartedly recommend red funnel as I truly believe they offer as good as service as possible.
Well managed loading and pleasant ferry crossing, good services on board, howver the ridiculously high prices (one single ticket could have been as high as £80) forced us to travel at very unsocial hours.

I feel customers are being milked as regards price.

Also the rather strange current practice of allowing people to smoke on deck may spoil the experience for the majority of passengers.
Very clean ferry and even though we arrived only 10 mins before our booked ferry was due to depart, we were boarded without any problems.
Would definitely go with them again. People who were at southamptom port were very lively and looked as if they enjoyed their job which is a major bonus. The campsite we were on (the orchards) was once again fabulous
Very smooth journey & good selection of hot food
Very curtis ot me on in good time eft dead on time excellent service fromonboardteamcouldnt do enough to accommodate us left the hot food came and got me hot chocolate
The queue system for the return journey was utterly disorganised. We were 2.5 hours early for 12.30 ferry so expected to wait. We waited in a queue on residential street. We were released in good time for the 11.30 ferry. No notice was taken that we had paid for priority boarding and cars with our crossing time went ahead of us onto that ferry. Worse to come on the 12.30. Cars that arrived hours later than us went onto the ferry first with no notice taken of our priority boarding payment. Even worse for 11.30 passengers who arrived in good time for their ferry and were left on the dock as 12.30 passengers that had just arrived were waived on. It was no surprise they were pretty irate. In summary the boarding queue system was shambolic with the only objective to fill the ferry as quickly as possible with no regard for time of bookings or priority payments. In summary you took my extra money for no return and I would never pay for priority again.

Other than that Ferries very nice, great... more

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If you would like to comment on any aspect of Red Funnel's service, good or bad we would be delighted to hear from you. Please email

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0096e9a749cd5b90f)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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