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Customer Satisfaction


Red Funnel's Customer Satisfaction

In 2014, we changed the methodology and introduced a continuous independent review system using Feefo's online platform. Customers using our Southampton<>East Cowes service are sent an email and are asked to rate Red Funnel's overall service and to score the sailings on which they travelled. Reviews (good and bad) are read by senior management and the customer service team endeavour to respond to each one. Click to see Red Funnel's Feefo reviews


If you would like to comment on any aspect of Red Funnel's service, good or bad we would be delighted to hear from you. Please email customerservices@redfunnel.co.uk


RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0096e9a749cd5b90f)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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