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Customer Satisfaction

Red Funnel's Customer Satisfaction

In 2014, we changed the methodology and introduced a continuous independent review system using Feefo's online platform. Customers using our Southampton<>East Cowes service are sent an email and are asked to rate Red Funnel's overall service and to score the sailings on which they travelled. Reviews (good and bad) are read by senior management and the customer service team endeavour to respond to each one. Click to see Red Funnel's Feefo reviews

Prompt and efficient. However, really let down by the quality of food on offer. Drinks/cakes etc good, but meals are dreadful. I have tried now on numerous crossings to find something tasty and healthy and it is hopeless.
Also, the price is high.
Fast Friendly Efficient.
Very efficient service, staff helpful on board and welcoming. Able to come back on earlier ferry due to arriving earlier than expected.
Compared to other ferry company, relatively good value
On time, very relaxing journey! Pleasant staff.
Friendly customer service, loaded and unloaded on time and with a smile.
I read a lot of negative feedback before We actually went onboard but on the contrary it was a breeze to board and disembark, it was relaxing, great views lots of seats and plenty of food and drinks to choose from, I enjoyed every bit of it, may be because it wasn't so full, even though we were travelling during Easter break with kids, hopefully it's the same during summer break
Always polite and helpful staff and the crew on disembarking made me smile with his farewell curtsy and as I got to ferry early even popped me on earlier boat which was excellent!
Excellent service - quick boarding and efficiently managed. The same with disembarking. Very good quality beverages at reasonable prices. Would highly recommend using Red Funnel again.
Punctual service, polite staff.
Still too expensive though.

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If you would like to comment on any aspect of Red Funnel's service, good or bad we would be delighted to hear from you. Please email

RedFunnel Address

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-09574dfe88d36dd07)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally


Southampton <> East Cowes, Isle of Wight

Service is operating normally

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