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Customer Satisfaction


Red Funnel's Customer Satisfaction

In 2014, we changed the methodology and introduced a continuous independent review system using Feefo's online platform. Customers using our Southampton<>East Cowes service are sent an email and are asked to rate Red Funnel's overall service and to score the sailings on which they travelled. Reviews (good and bad) are read by senior management and the customer service team endeavour to respond to each one. Click to see Red Funnel's Feefo reviews

23-May-2017
I have problems with the stairs so need the lift, the staff are fantastic and always helpful making sure I have my car near the lifts.
23-May-2017
everything from booking in to being told by crewman to have a safe onward journey on the return and that was on the car deck
23-May-2017
We loved everything about the ferry and crossing as short as it was.
23-May-2017
No fuss check in, on board facilities and staff very good
23-May-2017
On our return journey there was a lorry full of live sheep. We campaigned hard to stop this barbaric practice at Dover and we were very disgusted to see this on a Red Funnel ferry.
23-May-2017
Excellent service both to & from the IOW
23-May-2017
Travelling by Red funnel to Isle of Wight was a lovely experience , apart from the meals being very expensive and the quality of Naan bread , which I couldn't eat as it was rock hard , curry was lovely 😊
23-May-2017
Good service, but be aware that turning up early to the port doesn't mean you're first on and first off, especially if you're sent to front of ship, as you have to wait til everyone is off before you can back up and drive off. A bit annoying.
23-May-2017
Efficient service and friendly staff. Love the guy at Southampton that does a dance as he guides cars on and off! Dogs allowed in North Lounge a good feature.
23-May-2017
The ferry was on time for both trips. The staff were efficient and extremely helpful

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If you would like to comment on any aspect of Red Funnel's service, good or bad we would be delighted to hear from you. Please email customerservices@redfunnel.co.uk


RedFunnel Address post@redfunnel.co.uk.

Contact Centre: For travel, accommodation and enquiries call +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-0546a21acaf8cf6e3)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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