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News Release 02-10-2008

Back to the shop floor for National Customer Service Week

Red Funnel's Directors are heading back to the floor for National Customer Service Week which runs from 6-12 October.

The seven Directors will take up jobs ranging from cleaning, engine room duties, stores, ticket offices, and traffic marshalling. They will also cover shifts as able seamen, cabin attendants, pontoon attendants and catering assistants.

In addition, the senior management team will hold a series of 'Meet the Manager' sessions both onboard and at the terminals. Customers will be able to ask questions and discuss any part of Red Funnel's operation on a one to one basis with the people responsible for delivering the service.

National Customer Service Week is organised by the Institute of Customer Service and is designed to raise awareness of customer service and the vital role it plays within an organisation. It is also an opportunity to say a big thank you to those who work in customer service for a job well done.

NCSW Website

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Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Southampton <> West Cowes, Isle of Wight

Service is operating normally

 
 

Southampton <> East Cowes, Isle of Wight

Service is operating normally

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