Access Keys

Finding the Cheapest Fares

Saver or Flexible - both available with optional Premium add-on


2012 Fare Types

Saver Fares

  • Our Cheapest fare available, changes to date and time are permitted, but are subject to a £5 amendment fee per change (excludes travel card customers)
  • Any changes to date and time may incur an additional fare difference if you switch to a more expensive sailing and/or increase the length of stay
  • Any amendment charges must be paid in full at time of the amendment
  • If you move to a cheaper sailing no refund will be due as you have reserved a space we can no longer guarantee re-selling
  • If the booking is cancelled at least 24 hours before travel, then a 50% cancellation fee is applied and the remaining balance is refunded
  • If the booking is cancelled within 24 hours of travel no refund is due
  • Should your vehicle fall outside of the dimensions you have booked you will be required to pay the difference in fare and will not be guaranteed your space on the sailing.

Flexible Fares

  • Our most flexible fare, but is subject to availability
  • All amendments are free of charge, however a fare difference may apply if you change your travel dates
  • Any fare difference must be paid for in full at time of amendment
  • If you move to a cheaper sailing no refund will be due as you have reserved a space we can no longer guarantee re-selling
  • If the booking is cancelled at least 24 hours before travel, then a 25% cancellation fee is applied and the remaining balance is refunded
  • If the booking is cancelled within 24 hours of travel, then a 50% cancellation fee is applied and the remaining balance is refunded (a refund must be requested at least 2 hours before sailing time)
  • Should your vehicle fall outside of the dimensions you have booked you will be required to pay the difference in fare and will not be guaranteed your space on the sailing.

Premium add-on

  • Offers customers the opportunity to take advantage of our priority loading & disembarkation service for a small upgrade fee on both our Saver and Flexi tickets
  • Also includes a 20% money-off food and drink voucher which can be redeemed at all Steam Coffee Company outlets and ReFuel café restaurants
  • In order to guarantee priority loading you are required to check-in at least 30mins prior to departure
  • Premium add-ons are non refundable

*Food & Drink voucher can only be used to discount one transaction and must be surrendered at the time of purchase. It is not valid with other discounts or promotions and excludes alcohol and purchases from ReFuel Express. No cash alternative available and non-transferable.

Note: Premium add-ons are non-refundable and do not alter the amendment, refund and cancellations rules for Saver or Flexi fares. Separate refund & cancellation rules apply to third-party supplied products and services

Foot Passenger Fare T&C?s (excludes books of tickets and season ticketss)

Vehicle Ferry

  • All amendments are free of charge, however a fare difference may apply if you increase the length of your stay
  • Tickets can be upgraded to the Red Jet Hi-Speed service subject to availability, however the fare difference will need to be paid
  • Tickets are non refundable

Red Jet Hi-Speed

  • All amendments are free of charge, however a fare difference may apply if you increase the length of your stay
  • Tickets can be transferred to the Vehicle Ferry service free of charge
  • Tickets are non refundable

Freight and Group Fare T&C's

Freight Vehicle Booking T&C's

  • All amendments are free of charge, however a fare difference may apply if you change to more expensive sailing time
  • In order to guarantee your allocated space on the ferry you are required to check-in at least 30 mins prior to departure
  • Should your vehicle fall outside of the dimensions you have booked you will be required to pay the difference in fare and will not be guaranteed your space on the sailing 
  • If the booking is cancelled more then 48 hours before travel, then a full refund is offered
  • If the booking is cancelled between 24-48 hours before travel, then a 25% cancellation fee is applied and the remaining balance is refunded
  • If the booking is cancelled within 24 hours of travel no refund is due

Group Bookings

  • All drivers are required to check-in at least 30 minutes prior to sailing to guarantee shipment on your reserved sailing
  • If the booking is cancelled at least 7 days before travel, then a 50% cancellation fee is applied and the remaining balance is refunded
  • If the booking is cancelled within 7 days of travel no refund is due

How to contact us

  • Open 0800-1855 Mon-Fri
  • Open 0800-1955 Mon-Fri from 1 March
  • Open 0800-1755 Sat-Sun
Full details

How to find the best fares?

  • Book as early as possible, it is usually cheaper
  • If you can, avoid travelling at peak times. Fares are generally cheaper after 1700 hrs and cheaper still after 1800 hrs
  • Book online & save £'s. Please note: all private vehicle bookings not made online carry a £5 admin charge.

RedFunnel Address post@redfunnel.co.uk.

Contact Centre: Bookings Tel (Within UK): 0844 844 9988. Tel (Outside UK): 0845 155 2442. Customer Services: Tel +44 (0)23 8001 9192

Switchboard: Tel +44 (0)23 8024 8500. Fax +44 (0)23 8024 8501.

Registered in England: 002404, VAT number: GB 902 873131. All Rights Reserved, © 2014 Red Funnel (i-933b56d1)

Isle of Wight Port Addresses: Red Funnel Isle of Wight Ferries, Trinity Road, East Cowes, Isle of Wight PO32 6RA | Red Funnel Red Jet Ferries (West Cowes), Fountain Yard, West Cowes, Isle of Wight PO31 7AR.

Southampton Port Addresses: Red Funnel Isle of Wight Ferries (Terminal 1), Terminal 1, Dock Gate 7 off Town Quay Road, Southampton, SO14 2AR | Red Funnel Red Jet Ferries (Terminal 2), Terminal 2, Town Quay, Southampton SO14 2AQ.

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Red Jet Hi-Speed service
Southampton <> West Cowes, Isle of Wight
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Service is operating normally

Passenger Vehicle Ferry service
Southampton <> East Cowes, Isle of Wight
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Service is operating normally

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