Finding the Cheapest Fares

Saver or Flexible - both available with optional Premium add-on

Saver Fares

• Our Cheapest fare available, changes to date and time are permitted, but are subject to a £5 amendment fee per change (excludes travel card customers)
• Any changes to date and time may incur an additional fare difference if you switch to a more expensive sailing and/or increase the length of stay
• Any amendment charges must be paid in full at time of the amendment
• If you move to a cheaper sailing no refund will be due as you have reserved a space we can no longer guarantee re-selling
• If the booking is cancelled at least 24 hours before travel, then a 50% cancellation fee is applied and the remaining balance is refunded
• If the booking is cancelled within 24 hours of travel no refund is due
• Should your vehicle fall outside of the dimensions you have booked you will be required to pay the difference in fare and will not be guaranteed your space on the sailing.

Flexible Fares

• Our most flexible fare, but is subject to availability
• All amendments are free of charge, however a fare difference may apply if you change your travel dates
• Any fare difference must be paid for in full at time of amendment
• If you move to a cheaper sailing no refund will be due as you have reserved a space we can no longer guarantee re-selling
• If the booking is cancelled at least 24 hours before travel, then a 25% cancellation fee is applied and the remaining balance is refunded
• If the booking is cancelled within 24 hours of travel, then a 50% cancellation fee is applied and the remaining balance is refunded (a refund must be requested at least 2 hours before sailing time)
• Should your vehicle fall outside of the dimensions you have booked you will be required to pay the difference in fare and will not be guaranteed your space on the sailing.

Premium add-on

• Offers customers the opportunity to take advantage of our priority loading & disembarkation service for a small upgrade fee on both our Saver and Flexi tickets
• Also includes a 20% money-off food and drink voucher which can be redeemed at all Steam Coffee Company outlets and ReFuel café restaurants
• In order to guarantee priority loading you are required to check-in at least 30mins prior to departure
• Premium add-ons are non refundable

*Food & Drink voucher can only be used to discount one transaction and must be surrendered at the time of purchase. It is not valid with other discounts or promotions and excludes alcohol and purchases from ReFuel Express. No cash alternative available and non-transferable.

Note: Premium add-ons are non-refundable and do not alter the amendment, refund and cancellations rules for Saver or Flexi fares. Separate refund & cancellation rules apply to third-party supplied products and services

Foot Passenger Fare T&C’s (excludes books of tickets and season ticketss)

Vehicle Ferry

• All amendments are free of charge, however a fare difference may apply if you increase the length of your stay
• Tickets can be upgraded to the Red Jet Hi-Speed service subject to availability, however the fare difference will need to be paid
• Tickets are non refundable

Red Jet Hi-Speed

• All amendments are free of charge, however a fare difference may apply if you increase the length of your stay
• Tickets can be transferred to the Vehicle Ferry service free of charge
• Tickets are non refundable

Freight and Group Fare T&C's

Freight Vehicle Booking T&C's

• All amendments are free of charge, however a fare difference may apply if you change to more expensive sailing time
• In order to guarantee your allocated space on the ferry you are required to check-in at least 30 mins prior to departure
• Should your vehicle fall outside of the dimensions you have booked you will be required to pay the difference in fare and will not be guaranteed your space on the sailing 
• If the booking is cancelled more then 48 hours before travel, then a full refund is offered
• If the booking is cancelled between 24-48 hours before travel, then a 25% cancellation fee is applied and the remaining balance is refunded
• If the booking is cancelled within 24 hours of travel no refund is due

Group Bookings

• All drivers are required to check-in at least 30 minutes prior to sailing to guarantee shipment on your reserved sailing
• If the booking is cancelled at least 7 days before travel, then a 50% cancellation fee is applied and the remaining balance is refunded
• If the booking is cancelled within 7 days of travel no refund is due