Online Booking FAQs
Q. How do I book The SUN offer?
A. Sun bookings can be made online or via the Travel Centre but customers must be in receipt of a unique voucher code which is printed in Red Funnel's Travel Voucher leaflet, issued to you by the holiday park.
Note: To book please go to the web address printed in the leaflet. It is not possible to enter the voucher code into the Promo/Offer code box on the vehicle ferry booking form.
Q. How do I book using a Promotion Code?
A. If You have a promotion code you can enter it in the 'Promotional/Offer Code' field which can be found in the Express Booking area on the site Home Page or on the first page of the booking process - click on the orange 'Book Online' tab and follow the links. When a valid code is entered the prices returned will reflect the applicable discount.
Note: If you have a SUN voucher code you must go to the web address printed on the ferry leaflet issued by the park.
Q. Is it cheaper to book online?
A. Yes. Most vehicle fares incur a £5 administration fee when booked by phone or in person. It is also more expensive to book on the day of departure.
Q. Do you use price comparison websites?
A. No, we don't work with any public ferry booking portals or price comparison websites. Our best fares are reserved for customers who book direct with us online.
Q. Is there a fuel surcharge on top of the quoted fare?
A. No, the fares shown include an allowance for fuel. The price you see is the price you will pay.
Q. Do you charge extra if paying by credit card?
A. No, there are no hidden charges; the price you see is the price you pay regardless of the type of debit or credit card used.
Q. Can I make an online booking for several vehicles at the same time?
A. Not at present, this is something we will offer in the future. In the meantime, please make separate bookings for each vehicle.
Q. Is it possible to amend or cancel a booking online?
A. Not yet, the ability to do this will be developed in the future. In the meantime, please call our Contact Centre on 023 8001 9192.
Q. How do I obtain my ferry ticket?
A. An eTicket is issued for all ferry bookings made online or by telephone (this document also acts as a confirmation for non-travel items). eTickets will be sent automatically to the email address you provide when booking. If for some reason you do not receive it please email your booking reference number and correct email address to firstname.lastname@example.org and we will resend it. Alternatively, quote your booking reference number at check-in when arriving for your booked sailing (note: check-in will take slightly longer).
Q. How do I collect my attraction admission tickets?
A. If purchased online (must be part of a vehicle or foot passenger booking), vehicle customers will receive their attraction tickets on arrival at check-in. Foot passengers should go to the ticket office at Terminal 1 to collect them.
Q. Does it matter if I don't arrive for my booked sailing?
A. Yes it can.
- If arriving early and wishing to travel on an earlier sailing, a booking amendment fee of £5 is payable if you purchased a Saver ticket for this leg of your journey (does not apply to Flexible ticket holders). Additional charges may also apply if changing to a more expensive crossing.
- If you miss your booked sailing and have notified us in advance, a £5 booking amendment fee applies if travelling on a saver ticket (Flexible ticket holders are exempt). Additional charges may also apply if changing to a more expensive crossing.
Q. How do I book a return car crossing + a trailer in one direction only?
A. Such bookings are not yet available online, please call the Travel Centre on 0844 844 9988 or alternatively make two single bookings.
Q. Do blue badge holders get a discount?
A. Sorry, there are currently no discounts for blue badge holders
Q. Can I make a Red Jet booking? (Southampton/West Cowes route)
A. No, it is a turn-up-and-go passenger only service. For frequent travellers, Season Tickets and Saver Tickets can be purchased online and in advance
Q. Are senior citizen discounts available?
A. Yes, they are available on both routes if travelling as a foot passenger and purchasing tickets on departure from the ticket office or the ticket kiosks
Q. Can I pay for a booking using a cheque or euro's?
A. No, unfortunately we do not accept cheques or euro's as payment methods.
Q. Can I travel outward with Red Funnel and return with someone else?
A. There are no joint ticketing arrangements in place but it is possible to make a booking for a single vehicle journey at little over half the price of a return ticket. Foot passenger tickets on the Red Jet service (Southampton<>West Cowes) are valid on the Southampton<>East Cowes service. Tickets purchased for the latter can be upgraded for use on the Red Jet service.
Q. What discounts do you offer frequent travellers?
A. There is a wide range of options available for vehicle customers and foot passengers, including students. Please click here for more details.
Q. Is it possible to make an open booking?
A. No, unfortunately this is not available at present. However, if you purchased a Flexible ticket for your return journey, no amendment fee's apply. (note: you may have to pay the fare difference if changing to a more expensive sailing).
Q. Can I travel without a vehicle using a vehicle ticket?
A. No, it is not possible to buy say a vehicle day return ticket (including driver), travel in one direction with the vehicle and return as a foot passenger using the same ticket. A separate single foot passenger ticket is required for the foot passenger leg of the journey.
Q. I have a voucher code for ferry travel, can I use this to book online?
A. If you have a voucher, discount or promotional code which is valid, then this can be used on our website, provided it is valid for your dates of travel, duration of travel and you have the printed voucher (if stated). Simply enter this in the 'Promo Code' box and when you submit the page the discount will automatically be deducted from the fares shown.
If we have issued printed vouchers which contain a code, this code can ONLY be used when the printed voucher is handed in at the check-in booth on departure, as stated on the voucher. If you book using one of these voucher codes and do not hand in the voucher on departure you will be liable to pay the standard fare before the discount was added. We accept no responsibility for third party websites which publish voucher codes that have been taken from printed vouchers. You must have the original genuine voucher to accommpany the code, photocopies, reproductions and scans will not be accepted.
How to contact us
0844 844 9988
+44 (0)2380 019192
- Open 0700-2000 Mon-Fri | 0800-1800 Sat-Sun